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Online education horror stories worthy of Halloween: A short list of problems and solutions in online instruction
Horror stories from online education. The article is from 2001, but the information on volatile students and online conflict is still very relevant. Some of the characteristics of problem students discussed in this higher ed context would be just as applicable in corporate training.
"We have noticed that volatile students manifest clear symptoms: (a) a low frustration threshold, (b) a sense that they are victims of technology or other peoples' lack of understanding and (c) a tendency to overstate problems, overreact to them, and lash out."
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