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01 Dec 09

Stanford Marketing Research: Believe Me, I Have No Idea What I’m Talking About

www.gsb.stanford.edu/...tormala_certainty.html - Preview

behaviour trust communication marketing

"Our key finding," Tormala said, "is that although non-experts can become more persuasive by expressing high certainty about their opinions, experts can become more persuasive when they express some degree of uncertainty. Across several studies, we found that expert sources gained interest and influence by expressing minor doubts about their own opinion."

10 Nov 09

Demos

www.demos.co.uk/...front-line- - Preview

trust services

03 Nov 09

Perspective 2.0: Lessons from the BoP 7: the challenge of establishing trust, a last mile problem

www.emergingfutureslab.com/...nge-of-establishing-trust.html - Preview

trust development innovation

21 Oct 09

Under shared management | Society | The Guardian

www.guardian.co.uk/...nt-arrangements-local-councils - Preview

trust society services collaboration

Shared services has largely been thought of in terms of IT and back-office services, but as the chill wind of cuts begins to blow through local government finance, many local politicians — if not necessarily their senior staff — are likely to take considerable interest in a report out today from the local government improvement and development agency, IDeA, which gives examples of councils that have saved millions by putting joint management arrangements in place.
Joint management arrangements involve two or more councils, which remain separate but share a group of senior officers who then work not only on supporting the work of each of the authorities, but also on developing services – either in-house or contracted out – to be delivered to both authorities
2 more annotations...
- For this to work, IDeA says the authorities need to be similar in their make-up and in the areas they cover. There also has to be a large dollop of trust, both between politicians on different councils and in the senior officers whose roles will change.
- As the IDeA report makes clear, the main savings from such arrangements are in staff costs. So how will staff in the two Lincolnshire authorities feel about the prospect of losing 116 posts? Those who make it into the new posts inside the merged structure may be happy, as Porter says they will receive an increase in pay and will have "a secure job in a secure organisation". The new chief executive will receive a pay rise of about 25%.
  And those who lose their jobs? "Some people may well be unhappy," Porter acknowledges, "but the world is going to be full of unhappy people in the next couple of years. Change is coming for local government, whether we like it or not. We've got to change, and if we do it now, ourselves, those who are leaving will at least get a decent package."

BBC - Mark Easton's UK: Map of the Week: Trust and Belonging

www.bbc.co.uk/...f_the_week_trust_and_belo.html - Preview

trust society UK

16 Sep 09

service providers need to rethink relationships « Redjotter

redjotter.wordpress.com/...-need-to-rethink-relationships - Preview

trust services psychology

16 Jun 09

Epeus' epigone: Faces call the trust code in our brains

epeus.blogspot.com/...-trust-code-in-our-brains.html - Preview

trust internet

Trying to model these trust relationships in the computer is fraught with hubris and failure, but what we can do is associate information with people, and display the information from people we know, with their pictures (and names) next to it. Then, our brains can apply the subtle modelling of trust relationships that they have evolved to do so well.

28 Mar 09