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Being human-centered
if the project is a non profit project, participants may talk to the customers or spend time observing at the place where the services are delivered.
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- Visual Thinking
- Arnheim, a Harvard professor in Psychology of Art explains that drawings serve as an “aid in the process of working solutions to a problem” (Visual Thinking p.129). In the past few years I have been challenging myself to use visuals and drawings in my presentations, to use mind mapping for taking notes or organizing my thoughts, and to encourage people to draw in my training or facilitation sessions.
- Adopting a prototyping attitude
- This again requires a mind-shift, as the prototyping attitude compels you to ask yourself: how to create a small version of the solution to try and evaluate it quickly and cheaply? Tom Kelley said “prototyping is problem solving…. What counts is moving the ball forward, achieving part of the goal” (Art of innovation, p. 103). A prototyping attitude means that when I am facilitating a group and we are developing solutions, we start making fast prototypes (by fast I mean done in 10 minutes)
- A prototyping attitude also means trying solutions in the real world on a very small scale to get feedback, while saving time and money.

Rough prototyping | Service Design Tools

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Jimmy Breeze's Library tagged tools → View Popular

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