Jimmy Breeze's Library tagged services → View Popular

patterns of violence he observed treating its victims in A&E could be used to map hotspots of crime, and his research has been used to inform targeted policing that has had a significant impact.

Professor Jonathan Shepherd says policy should be scientifically researched - Times Online

"All of the public services need to develop a research culture similar to that in medicine, where treatments must be tested for effectiveness and value before they are adopted."

www.timesonline.co.uk/...article6719731.ece - Preview

services policy

18 Nov 09

NESTA - Prevention and Cure: How the NHS can save £20 billion

www.nesta.org.uk/...ow_the_nhs_can_save_20_billion - Preview

design health services policy demography

12 Nov 09

Labour's plan for 'John Lewis' public services | Society | The Guardian

www.guardian.co.uk/...nifesto-public-services-sector - Preview

services society UK politics

Power in People’s Hands: Learning from the World’s Best Public Services

www.cabinetoffice.gov.uk/...summary-casestudies.aspx - Preview

services society innovation

11 Nov 09

NHS Institute for Innovation and Improvement | Service Design Network

www.service-design-network.org/...ute-innovation-and-improvement - Preview

design services society health use research tools

10 Nov 09

Demos

www.demos.co.uk/...front-line- - Preview

trust services

09 Nov 09

Jan Chipchase - Future Perfect

www.janchipchase.com/rvices-for-financial-inclusion - Preview

finance economics development research design services

This is Service Design Thinking

service.engagement.ac - Preview

services design essential

08 Nov 09

steveleedesign: Share to Grow

steveleedesign.blogspot.com/...share-to-grow.html - Preview

design services methodology

Blueprint+: Developing a Tool for Service Design

www.slideshare.net/...ping-a-tool-for-service-design - Preview

presentation design services research methodology tools

06 Nov 09

live|work: Productive NHS

www.livework.co.uk/...productive-nhs - Preview

services design health

05 Nov 09

The Limits of Control - Happy Days Blog - NYTimes.com

"Eliminate control, and people experience depression, stress and the onset of disease. In a study of elderly nursing home patients[1] , one group was told they could decide how their room would be arranged, and could choose a plant to care for. Another group had their rooms set up for them and a plant chosen and tended to for them. Eighteen months later 15 percent of the patients in the group given control had died, compared with 30 percent in the passive group."

happydays.blogs.nytimes.com/...the-limits-of-control - Preview

psychology happiness services

Strikingly, even as the quality of local government services has
risen over the past decade, citizen satisfaction has drifted downwards.
So this round of reform shouldn’t just be about bigger or smaller government.
It has to be about smarter government and about moving from “Henry Ford
government” to “Amazon government”.
5 more annotations...
- At Barnet Council we have just agreed a Future Shape programme to reform our
  services. It aims to preserve high quality, but assumes that citizens have
  to accept more responsibility. The council leadership has had to endure
  snide comments because of our admiration for the budget airline business
  model — Barnet aims to be easyCouncil, if you will.
- We are examining how we can let residents prioritise how money is spent on
  maintaining their street. If they want the street cleaned less, but the
  pavement cleaned more often, that should be their choice. If they want to
  take over the running of some of the green spaces themselves and have
  savings returned to them, that might be another option.
- We could follow the lead of San Francisco. Waste disposal costs there are
  separate from other city taxes: residents who generate less waste get a
  rebate. Equally, if someone wants to pay the council to spend time sorting
  out their individual recycling items, they could pay us to do so.
- We have found that once residents are given more control over their own
  budgets they tend to produce solutions that do not require such a large
  public sector infrastructure. We recently stopped supporting a respite care
  home for people with depression when it became clear that most residents
  preferred to choose other options:
- In Barnet we investigated how often needy families had to provide information
  to the State. One family had to provide information on 37 different
  occasions; usually this was presenting the same information to different
  people. Only five of those visits actually represented value to the family.
  In other words 32 of these visits were for the administrative convenience of
  the public sector.