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01 Nov 09

Can Designers Help Deliver Better Services? - Articles - News - IDEO

"We use a variety of techniques to investigate people's latent as well as explicit needs, and to encourage storytelling, which we find reveals much more than basic facts. We call one such technique Personal Archaeology, which is used to catalogue evidence of a person's lifestyle, revealing their behaviours, habits, values and emotional triggers. By asking someone to disinter the contents of their handbag or wallet, and talk us through the ‘artifacts’ found, people share with us their unique stories, built around not only ‘hard’ evidence such as receipts and bills, but also those objects they choose to spend their daily lives with (and sometimes forget!) "

www.ideo.com/...-help-delivery-better-services - Preview

qualitative research design apps

YouTube Blog: Inside User Research at YouTube

  • So what exactly is user research like at YouTube? Sometimes it means letting users design their ideal experience. For example, last year we used a method called FIDO (first utilized by Fidelity Investments) where we cut out different elements of various video sites, stuck them on magnets, and had users arrange their ideal organization of the elements (see below for an example). Other times we use a more standard research method called a usability study, which entails seeing whether a user can or can't complete certain standard site tasks in a usability lab.
  • Sometimes having users come into labs is not enough, though; we want to understand how users use YouTube in their context, in their living room, with their laptop on their lap, sprawled out on the couch. In this case we might have field studies where we interview users in their homes.
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06 Oct 09

The Politics of Participation in Design « Design for Service

    • To follow up on the political angle, users also need a guarantee that their design efforts will be taken seriously. Bodker, Gronbaek, and Kyng discuss this requirement in their essay on Cooperative Design in Participatory Design Principles and lay out three guidelines for such exercises:


      • They make a difference for the participants
      • Implementation of the results is likely
      • They are fun to participate in
22 Jul 09

live|work: Haringey Borough Council

  • Haringey Borough Council in North London faces a severe homelessness challenge. Over 5,000 households currently live in Temporary Accommodation, mainly in homes leased from private landlords. The Council wants to reduce this number by half by 2011.
  • Haringey also wants to improve the services it offers to people while they are in Temporary Accommodation, ensuring residents know about, understand and make use of the options available to them; including encouraging them to bid for permanent homes using the Council’s choice-based lettings service.
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