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Michel Roland's Library tagged librarians   View Popular

23 Nov 07

Reaching Students with Facebook

  • This paper presents data on Facebook inquiries one librarian received over the course of a semester at Pennsylvania State University and discusses best practices for Facebook use as an outreach tool. We discuss ways to reach out to our users through this Social Networking Community [SNC] and encourage reference questions and requests for research consultations. We recommend that library professionals whose positions require them to interact with undergraduates seriously consider making use of Facebook.
    • While the researcher did not formally track patron type in each category, he does offer the following points regarding this data:


      • Email inquiries were received from undergraduate and graduate students, faculty, and community patrons.
      • Phone inquiries were received from faculty and community patrons only.
      • All instant messenger and Facebook reference questions were received from undergraduate students.
      • Most in-person questions were received from undergraduates; a few were from faculty and graduate students.
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