Bertrand Duperrin's Library tagged workflow →  View Popular, Search in Google

"What happens in a consumer social environment like Facebook is that people “narrate” their lives. So, in a social business environment, workers can learn to “narrate” their work. In a previous post, we argued that social business applications help to make work “observable”, and more recently we’ve argued that a key benefit of social project management (and other social applications) is to “make the invisible, visible”."

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"The biggest problem with the term BPM is that so many people saw it as meaning so many different things. This causes unnecessary arguments between experts, like the blind men arguing over the shape of an elephant. We can clarify this debate by naming the subcategories of BPM."

bpm acm processes workflow

"I feel I should explain why in my previous article I suggested that we need to relook at the model of the firm in the light of Social Business and how this ends with a need to reevaluate the Porter Value Chain model for the competitive enterprise. The current meme floating among thought-leaders is that for social to have an impact in business, it needs to become part of the regular workflow of employees, customers and other participants"

socialbusiness valuechain workflow businessproccess

Il apparaît à de plus en plus de gens que nos organisations héritées du taylorisme disposent avec les nouvelles technologies de larges réserves d’efficacité qui ne demandent qu’à être libérées. A condition d’intégrer pleinement les possibilités offertes par les nouveaux usages numériques, et de pouvoir conduire le changement, et dans les structures et dans les mentalités. Et de savoir où aller, et par quoi commencer.

enterprise2.0 socialbusiness management communities change workflow collaboration context purpose flows Asana Azendoo

"Paul carefully dissects the positioning of Radian6 as a Marketing Cloud, delivering astute cautionary points on the pitfalls of pitching it this way. Good advice that I hope Salesforce will sit up and take note of. As someone more interested in enterprise customer success than the buzz that fills the pipeline, Paul’s post highlights a bigger issue for Salesforce. They don’t get what they’ve got. Or if they do, they aren’t quite showing it in a way that will accelerate enterprise acceptance yet."

crm socialcrm salesforce radian6 workflow

"I recently read about the Five Top Challenges of Integrating Social Media Data with Business Applications by Elias Terman on the CTOEdge.Now it seems to me that these issues are all, or at least mostly, about how to connect old school enterprise applications of record that deal with transactions and the new school systems of engagement that deal with interactions."

socialmedia data integration workflow transactions interactions knowledgework

"It’s probably since the very moment I started focusing my attention on Enterprise 2.0 that I wanted to understand how it might have worked a company where formal and informal exchanges supported each other, where communities were eventually integrated into processes, where knowledge assets could be accessed, used and constantly renewed through the participation of all the actors involved. Not so much a world entirely made of 2.0 but more one in which social is seen as a mean to accelerate the achievement of those same goals companies have always imposed to themselves."

socialbusiness enterprise2.0 valuechain socialization socialsoftware enterprisesocialsoftware processes workflow

"Few organizations providing enterprise social software have a process and integration DNA, as does TIBCO Software. The last of the independents in the enterprise integration game, TIBCO supports some of the most gnarly systems integration efforts at some of the best known organizations in the world. For these reasons, I went to TUCON 2011, TIBCO’s Annual Customer Conference to see what customers have to say about Tibbr, TIBCOs enterprise social software offering."

tibbr tibco context collaboration businessprocess businessapplications bi crm socialsoftware enterprisesocialsoftware workflow

"As the world turns… social, expect to be surprised by the fruits of serendipity. When large workforces embrace working socially, or as I love to call it – in “socialworking” mode, they discover new ways of solving problems and creating opportunities. Insights are revealed in the fluid web of connections and sharing. We’ve seen a dramatic mood swing toward all things social this year. Even the naysayers have been touting the benefits of working socially recently.

I wanted to take the opportunity to highlight just one example of how working in a truly social organization delivers benefits that could never have been predicted in an executive conference room undergoing the scrutiny of a hard-core ROI analysis."

socialbusiness enterprise2.0 serendipity casestudies Lowe IBMconnections businessprocess workflow problemsolving

"I receive e-mail frequently from PR people promoting the latest IT tools and new Web applications. These days a common thread I see is the addition of social features to software to make it easier for users to share information and collaborate with others. Personally, I believe it’s largely beneficial to 1) find ways to take advantage of the social graphs that users have been building in recent years, and 2) add the techniques and channels of the social world to make traditional software more effective and usable in general."

socialbusiness enterprise2.0 socialgraph workflow manufactruing socialcapital socialBPM socialcurrency reputation

"Jive has filed its S1. For those that don’t know, this is a document filed at the SEC which is the precursor to an IPO. The IPO doesn’t have to happen but that’s the general intention.

I was particularly keen to see this S1 because it provides valuable insights into a a company before it launches on the public markets. In relatively new categories like so-called social business, it also gives us a glimpse about the shape and size that market might become. In this case, Jive is one of the early start up vendors that is attempting to make collaboration a business reality. It’s been around a few years so has the market positioning and experience to tell a credible story."

Jive IPO socialbusiness enterprise2.0 workflow integration context

"It’s fashionable today to talk about social business. “People are what really matter,” pundits like say. No one likes to use stodgy words like “workflow,” which seem like refugees from the late 90s, and should be coming out of the mouth of a management consultant, not a creative thinker.

Yet without workflow, collaboration is doomed."

workflow collaboration

"Detail: In general, the first wave of Enterprise 2.0 was arguably tool-based (e.g., stand-alone blogs, wikis). The second wave of Enterprise 2.0 focused on enabling an enterprise-wide destination (e.g., a “Corporate Facebook”) which acted as a community and connectivity hub for employees. More accurately, we might describe this type of platform as a social network site (Reference Architecture For Social Network Sites). The third wave of Enterprise 2.0 is moving in two directions virtually in parallel to each other."

enterprise2.0 applications platform services socialnetworks businessapplications integration processcentricity workflow sociallayer

"If “trust organic growth” means “build the platform and see what happens”, you will get the business equivalent of ruderal species. These are the first plants to colonize lands that have just been disturbed, e. g. by a fire or construction activities. While this event overstrains the established plant population, some highly opportunistic species take the chance. You might compare them to the innovators in the Technology Adoption Lifecycle. These specimens will be a tremendous help when your wiki, network, etc. is all fresh and needs being populated. But they will not be enough."

enterprise2.0 casestudies BASF adoption organicgrowth communication workflow

"Yet, Fully networked organizations achieved substantially more benefits–a mean of 27%–compared to 15% for Externally networked, and 12% for Internally networked.

What makes Fully networked organizations drive almost twice value of the other two networked organizations despite having very similar demographics?

The only driving factor that I can see from the second table in their report is the level of integration into the various day-to-day tasks of the constituents in each category"

networkedorganization process workflow integration value socialbusiness enterprise2.0 socialnetworks sociallayer

"On parle beaucoup de Case Management depuis ces derniers mois en insistant sur le fait qu’il faut rendre le pouvoir aux experts métiers. Est-ce une prise de conscience ? Si oui, pourquoi ? Voici quelques réflexions bien personnelles sur le sujet."

casemanagement bpm workflow humanresources experts process processus

"Today, much of the promise and fulfillment of the E2.0 vision is centers around generalized benefits of knowledge sharing and collaboration. We're talking about implementation of micro-blogs, wikis and enterprise search in corporate life. However, as long as the promise of E2.0 is captured in terms of generalized benefits, it will be viewed as peripheral and discretionary, rather than centrally important to the business. Guess what else - when times are tough, it will be at the front of the line at the CFO's office, subject to budget cutbacks. So what's next for E2.0?

For E2.0 to move into the realm of being business critical, three things have to happen -"

enterprise2.0 business adoption workflow process knowledge tacitknowledge

"Many are also now starting to ingrain this into their organizational framework and business processes. Over the past year or two, the volume on ‘______________ [social computing / collaboration / online communities] need to impact business processes’ has gone up considerably, to the point that new terms like social business are being used to describe how this activity happens."

collaboration enterprise2.0 socialbusiness processes businessprocess workflow

"Social CRM and Enterprise 2.0 are a natural fit. In an endorsement for the Enterprise 2.0 book, Leo Apotheker (now heading HP) said that “McAfee clearly understands the role of IT in creating superior customer value…”, and indeed, I very much agree with this statement. However, where I believe software vendors have put too much emphasis in their interpretation of what needs to be done, is that they have focused too much on the pure IT side of the equation."

socialcrm alignment culture customer customerservice socialmedia enterprise2.0 value process workflow

"There’s been much discussion of late on “Social BPM“. In particular, when should the magic “social” stuff happen – at design-time, or at run-time, of a process? There has also been a significant overlap with discussion around ACM (Advanced/Adaptive Case Management), wherein proponents of ACM advocate putting more power in the hands of users to dictate the flow of a “case” through their organization (if I can use the word “flow” to describe something that isn’t, in their view, a process)."

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