Bertrand Duperrin's Library tagged unifiedsearch → View Popular, Search in Google

Jan

2012

OpenSocial and the Future of Social Business

"OpenSocial is a specification that defines a browser-based component model, known as gadgets, and an API for accessing information about user profile information and social graphs, including friends and activities. Applications that use the OpenSocial APIs can be embedded within a social network itself, or access a site’s social data from anywhere on the web. [Sources: Wikipedia and Opensocial.org]"

www.mutualmind.com/...-the-future-of-social-business

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opensocial sociabusiness activitystream gadgets search unifiedsearch

new features announced for OpenSocial 2.0 include embedded user experiences (allowing user interaction with content from external services), better support for Activity Streams, support for mobile experiences, support for OAuth 2.0 (better unified identity authorization across applications), and more open search capabilities (designed to prevent social applications from becoming new corporate information silos).
OpenSocial has gained solid support from enterprise software vendors such as Jive, SAP, SocialText, IBM, Nuxeo, Atlassian and others.

Jun

2011

Why Collaboration Should Center Around Email

"Almost 90% of companies use some form of social networking, whether it's an internal blog, an online forum, a wiki, or a hybrid platform such as Microsoft SharePoint, the InformationWeek Analytics Social Networking in the Enterprise Survey shows. However, a paltry 10% consider that effort a success. And we know one of the big reasons.

Only 26% of our survey respondents have direct email integration with their social systems. In other words, companies expect employees to break away from their email, check the "social" system, collaborate, and then go back to their email. Fuggedaboutit."

www.informationweek.com/...229900080

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collaboration email socialnetworking integration training search unifiedsearch

Hundreds of apps, platforms, and devices are designed to help us work together better. They all promise to make us more productive. Yet almost none of these tools plugs easily into the others.
7 more annotation(s)...
- Email remains the dominant form of enterprise communications: 100% market acceptance, 100% user acceptance. Period.
- Modern email systems provide a manageable and centralized point for four of the six integration requirements -- contacts, calendars, tasks, and actual messages. However, enterprise IT teams stink at exploiting email's potential beyond the in-box, and they pretend that personal folders and to-do lists, as well as lightly shared calendars, pass for a rich collaborative environment. We're missing a tremendous opportunity.
- Sound like a monster custom coding job? Not really. The best way to accomplish this integration is to leverage some rules-based logic at the server or gateway, similar to the conventional transaction logging used for compliance. Delivery into the application itself can be done via SMTP or whatever API the vendor provides.
- If you've ditched your Exchange email service and internal CRM and headed for the cloud, you may be in for a nasty surprise. Both Google and Salesforce have nice options to sync with individual email clients, including Outlook. But we've seen them bomb for companies running both sync options at once on an Outlook client. Plus, neither Salesforce nor Google offers a way to integrate its respective talk and chat apps.
- setting up an email alert of social networking activity isn't enough. In fact, it may even make matters worse to generate a generic message that says something like, "Bill Jones commented on your product idea. Click here." That's not integration, it's noise. If the details of Bill's message were there, and you could reply to and comment on those messages right from your in-box, that would be integration.
- It should be easy to figure out what users want most from collaboration, but unfortunately, IT doesn't always make the effort. We've made our case that connecting collaboration tools, with email at the center, is vital. But two other needs are high on the list. One is enabling universal search of the information generated in these collaborative apps. The other is formal training in how best to use collaborative apps. Neither area tends to get IT leaders fired up.
- However, we don't necessarily have the choice to say "no." As people accept new communication methods, businesses must adapt to stay competitive. Attempting to standardize on a single platform means making the fatal assumption that one vendor can provide and connect all needed channels, or that it's even possible to connect all relevant platforms. By focusing on email as a core starting point, companies can build on email's success to help create a cohesive plan for rolling in the rest of the communications suite.

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