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Mar

2012

How Fortune 100 Companies are Flattening Hierarchies Through Enterprise Social | tibbr® Blog

"Flatter organizations—those with fewer levels of management—encourage employees to take initiative without needing approval from multiple managers. “Instead of “shifting the responsibility” up the management ladder, flat structures empower employees to take charge, help make decisions and feel responsible for the company’s success,” said Dana Griffin, from Demand Media. In order for this model to succeed, flat structures requires a fully competent staff with likeminded interest in the success of the company."

www.tibbr.com/blog

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management organization hierarchy flatorganization turnover humanresources culture

“Our challenge is how do we change the hierarchy so it isn’t one of the top three reasons people leave?” Being from the financial industry, a heavily regulated industry where risk departments often say ‘no,’ “You have young people coming in and saying I don’t really conform to that sort of style of organization,”
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- “Organizations are turning to enterprise social networking because it breaks down the silos, creates a more open environment where employees can be more collaborative, think nontraditionally and share innovative ideas across the organization with the integrity of doing what’s good for the organization. It flattens hierarchies by creating an environment where employees can dialogue with anyone from their organization.
- . “Culture can be molded, by working on the visible aspects (or the archetypes) of culture, the stories, the systems, the structures and the processes within the organization.”

Nov

2011

What Is Employee Turnover Costing You? Part 2

"Employee turnover is a natural occurrence in the business world. But it can also be a costly one. As mentioned in previous posts, there are several areas that contribute to the high cost of employee turnover.

Let's look at where the first dollars are spent when an employee leaves and a company is suddenly faced with an empty position."

myemail.constantcontact.com/nover-Costing-You--Part-2.html

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turnover humanresources costs management productivity knowledge

The cost of knowledge, skills and contacts the employee leaving is taking with them. Depending on how long the person was in the position, the experience and networking gained are sure to be incredible resources, resources the organization will have to calculate as lost.
The cost of losing customers. The employee leaving may take their customers with them which results in a loss of profit. Or it could cost the company more to try and retain those customers

Sep

2011

"Nous établissons un dialogue permanent avec nos employés"

"nterview avec Anand Pillai, Senior Vice President chez HCL Technologies. L'entreprise indienne de services IT a mis en place il y a cinq ans une méthode développée par son PDG et basée sur la valorisation et l'écoute des collaborateurs."

www.atelier.net/...ialogue-permanent-nos-employes

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hcl casestudies humanresources management engagement motivation empowerment productivity turnover

Après de nombreuses délibérations, nous avons conclu que c'était les employés et que nous devions les responsabiliser et les engager pour améliorer notre productivité.
Par exemple, un portail de discussions appelé "U&I" entre les employés et la direction a été ouvert. Ils peuvent y poster des questions, des commentaires sur n'importe quel sujet à propos de la compagnie. Nous avons aussi créé le "value portal" où les employés peuvent évoquer des solutions concernant des problèmes liés aux clients. Une équipe évalue alors la faisabilité de l'opération, et permet à l'employé ayant posté l'idée de mener des tests et de réunir d'autres collègues. Ce, quelle que soit sa position initiale dans la compagnie.
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- Nous avons amené beaucoup de transparence au sein de l'entreprise. Rien n'est confidentiel. Nous établissons un dialogue permanent avec nos employés pour comprendre ce qui les motive réellement. Résultat, nous avons calculé que la satisfaction et la productivité de nos employés sont passées de 30% à 70% depuis 5 ans
- Nous nous sommes aperçus que les projets proposés par les employés étant tellement bons que nous en avons exécuté la plupart pour un total de 11 millions de dollars. En 2009, nous avons reçu le prix du meilleur employeur en Asie et en Inde par Aon Hewi
- Les chiffres parlent d'eux-mêmes, nos revenus ont quadruplé en cinq ans et notre profit a été multiplié par trois.

Dec

2010

How To Calculate the ROI of Enterprise 2.0

"At the Enterprise 2.0 conference last month, I spoke on a panel about measuring the ROI of E2.0 from an HR perspective. After listening to questions from the audience, I realized that community mangers are looking for more detailed guide of how to measure the benefits of E2.0 software. Calculating ROI can be a daunting and overwhelming task, but given advanced analytics it is definitely possible. I would suggest starting small, selecting one area to focus on and then building upon that. "

blog.socialcast.com/late-the-roi-of-enterprise-2-0

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enterprise2.0 ROI communitymanagement socialmedia analytics metrics engagement turnover sales performance regressionanalysis

Employees using enterprise social software platforms in the workplace are more engaged than similar employees who do not use these tools
For example, at Best Buy, a 0.1% increase in employee engagement at the store level is worth a $100,000 increase in annual operating income per store².
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- Now, through the use of regression analysis (a mathematical way to model relationships), calculate what impact an employee level of activity in the network (the independent variables) has on his engagement score (the dependent variable).
- Employees using activity streams in the workplace are less likely to turn over than those that do not use activity streams.
- It is estimated that the cost of employee turnover is 100% to 150% of the employee’s base salary².
- Again, you will need to obtain data concerning the employee usage of the your community as well as other data points that could have an impact on turnover rates like tenure, salary, market conditions and promotional opportunities. Since the dependent variable is binary (0 denoting currently with the company, 1 denoting that someone has left the company) a logistic regression will need to be used.
- Enterprise social software platforms provide employees with real time business insights, allowing them to react faster to product availability, customer issues, news about the competition, and other insights that help them go first to market with new products.
- One way to measure the impact enterprise social software has on sales is to just focus on the results of your sales team
- In this case, we look to regression analysis to ensure accuracy. Regression analysis is a mathematical tool used to calculate the relationship between variables on large sets of data.