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"Pourquivons sur notre série d’article sur la Génération Y et l’innovation Managériale avec L’individualisme. Il est assez fréquent de reprocher à la « génération Y » son individualisme.
Mais qu’entend-on par là ? Il règne une certaine confusion entre « égoïsme », « égocentrisme » et « individualisme »."

generationy management selfishness individidualism humanresources trust accountability

"Are the future of work and the future of management inherently democratic? Will we have democracy or rather an enlightened aristocracy? The point is not theoretical or philosophical for its own sake. The question has a deep resonance in how organisations structure themselves, how workers understand themselves, but most importantly, how workers engage with the organisation."

organization management adhocracy democracy decisionmaking talents aristocracy authority oligarchy trust

"As business leaders pick up the post-recession pieces, I'm increasingly asked how companies can restore trust with employees. My answer: only by instituting new talent management approaches that reflect the reality of today's relationship between employees and the corporation."

management humanresources hr trust talentmanagement loyalty

"Nine years ago, when I launched The Energy Project during an economic boom, it was nearly impossible to find senior leaders open to the idea that demand was exceeding people's capacity, and that it was critical to the bottom line to teach employees new ways to manage their energy more skillfully."

work management engagement trust distraction satisfaction burnout emotionalintelligence sustainableperformance performance wellbeing

"It's rare a singular metric like turnover or a customer survey score is by itself a good measure of an organization's performance. Most of the more meaningful measures on dashboards of executives today are indices, made up of three to five submeasures. I review the nine most useful and creative performance measures I have seen in government and business organizations over the last few years."

intangiblesmanagement intangible intangibleassets intangiblecapital metrics communication effectiveness customerrelationship satisfaction employeesatisfaction distraction trust aggravation suppliers partners projectmanagement intellectualcapital

"La lecture de la semaine, il s'agit d'un article du New York Times transmis par une aimable correspondante. Il s'intitule : "La domination de la nouvelle idéologie du groupe", et on le doit à Susan Cain, auteure d'un ouvrage sur la question intitulé Quiet: The Power of Introverts in a World That Can't Stop Talking (Silence : le pouvoir des introvertis dans un monde qui n'arrête pas de parler)."

groups introverts collectiveintelligence collaboration focus brainstorming teams teamwork creativity meetings trust openspace internet solitude

"One of my clients, a large financial services firm, wanted to understand what differentiated successful new managers from unsuccessful ones. So they surveyed the direct reports of new managers with MBA degrees. The number one behavior that distinguished the best managers? Asking for help from their employees."

management trust honesty

"A former Harvard Business School professor says companies must commit to 'I-space' and collaboration, not financialization and administration "

collaboration financialization administration capitalism trust growth costcutting

"" Vous connaissez le trio infernal qui conduit les entreprises dans le mur, et en font perdre le contrôle ?"..." Ce sont les process, les indicateurs de performance ( les fameux KPI's), et les reportings"."

management kpi process reporting trust ethic

"L’idée de cette étude est simplissime : les 5 attentes majeures exprimées systématiquement par les consommateurs (Facilitation, Transparence, Confiance, Humilité et l’émergente Prévenance) sont-elles parfaitement, partiellement ou faiblement intégrées par les experts de la relation client ?"

service customer customercare customerservice facilitation procedures processes personalization trust transparency

"To unleash the creative potential of teams, HR leaders must help set a solid foundation, provide insights so team members can successfully cope with differences and coach team leaders on positive ways to approach the collaboration so the team will be high-performing, "

team teamwork collaboration performance humanresources leadershup support culture planning trust accountability

"Comment concilier le souci d'efficacité économique avec l'exigence de démocratie ? Comment se fait-il que nous acceptions d'être dirigés au travail d'une manière que nous refuserions au-dehors ? La démocratie a-t-elle sa place dans l'entreprise ? Est-ce une utopie ?"

enterprise democracy management trust mistrust conflict utopia semco groupehervé michelhervé

"The publication this month of The Ultimate Question 2.0 (revised from an earlier edition) provides us with an opportunity to ask ourselves just what is the ultimate question in management."

management NPS trust

"Companies are increasingly adopting social media technologies, using Facebook to reach out to customers or YouTube to demonstrate new products. These are good first steps, but there is so much more that “social” has to offer. Social media is just one dimension of today’s social business."

enterprise2.0 socialbusiness businessvalue culture socialnetwork informationoverload trust

"We announced the winners of the Management 2.0 Challenge (the first of three legs of the HBR/McKinsey M-Prize for Management Innovation) here last week. Those seven entries offer compelling evidence that the undergirding principles, social structures, and social technologies of the Web not only offer up winning business models, they are the building blocks of a new management model for making organizations more resilient, inventive, and engaging.

Here are just three lessons from our management innovators about leveraging social technologies to create truly social organizations:"

management management2.0 M-Prize trust

"Now businesses and organizations are seeking to adapt to the Social Web and incorporate this big switch in human behavior and cultural habits into their operations and strategies. At IBM — and consultancies such as Dachis and Altimeter — this new stratagem is often referred to as “social business.” It entails more than just business use of social software and networks for external purposes such as marketing. In the fuller view, social business is about re-shaping organizations to become more collaborative, communal and capable in fostering human relationships. Not surprisingly, such a new frontier is right in the wheelhouse of the strategy & transformation consulting services offered by Global Business Services (GBS), the part of IBM I work in."

socialbusiness informationsharing socialcontract relationship culture management casestudies IBM trust

"Si toutes ces méthodes peinent à obtenir des résultats significatifs et durables – quelle grande DSI peut aujourd’hui se targuer d’être le chouchou du COMEX pour ses réussites ? C’est bien que ces pré-requis ne sont que très rarement remplis. Alors pourquoi se focaliser sur des techniques innovantes, les X management, plutôt que sur le fond de la toile : la confiance qui permet l’autonomie, le respect d’un pacte social qui désinhibe le changement, et le sens qui fonde l’action ?"

management leanmanagement lean trust ITdepartment sense sensemaking

"Travailler n’importe quand, n’importe où, pour une meilleure gestion du temps et un plus grand équilibre entre vie professionnelle et vie privée ? C’est le pari du « New World of Work », un modèle qui bouleverse l'équilibre des relations au travail. Et qui annonce le job 2.0 : ultra-flexible, sans bureau, dans une entreprise collaborative."

workspace mobility remotework networking flexibility IT Intranet culture management casestudies getronics trust responsibility CSC workplace openspace

"Dans l’exercice de communication qu’entreprennent les entreprises sur le web il existe bien entendu les initiatives de digital marketing sur les produits et services qu’elles délivrent, mais il y a aussi l’ensemble de la démarche de communication corporate tels que l’e-reputation, le marketing RH et la marque employeur. Si aujourd’hui il n’y a plus rien d’original à entreprendre cette démarche sur le web, il y a quelques éléments clés qui vont permettre des approches innovantes et assurer une performance plus importante et durable."

e-reputation employees ambassadors employerbrand engagement participation trust humanresources

"Trust makes networks work. When trust is high among members of a network, there’s a wonderful cohesiveness and capacity to get work done. When trust is low and relationships are plagued by suspicion, networks collapse into brittle organizational structures that rarely offset their operational costs in real world outcomes."

networks socialnetworks trust relationship respect autonomy