Bertrand Duperrin's Library tagged transparency →  View Popular, Search in Google

"The list of the world’s CEOs regularly includes celebrities, billionaires, big egos, risk takers, and failures. What it does not include are social media experts; but that’s about to change. When IBM (NYSE: IBM) conducted its study of 1709 CEOs around the world, they found only 16% of them participating in social media. But their analysis shows that the percentage will likely grow to 57% within 5 years. "

ibm study social CEO competitiveness openness empowerment transparency collaborationativity interpersonnalskills flexibility

"Everyone talks about collaboration in the workplace today but what does it really mean? How do you get from here to there? Every snake oil salesman is selling social something: enterprise social; social learning; social CRM; etc. For me boils down to three principles."

narration collaboration socialbusiness enterprise2.0 collaborativeenterprise transparency power

"L’idée de cette étude est simplissime : les 5 attentes majeures exprimées systématiquement par les consommateurs (Facilitation, Transparence, Confiance, Humilité et l’émergente Prévenance) sont-elles parfaitement, partiellement ou faiblement intégrées par les experts de la relation client ?"

service customer customercare customerservice facilitation procedures processes personalization trust transparency

"La philosophie du social learning est en contraste avec la vision traditionnelle cartésienne de la connaissance et la formation. La perspective cartésienne suppose que la connaissance est une sorte de substance et que l’apprentissage est un moyen de transférer cette substance des formateurs à leurs élèves. De son côté, au lieu de partir du principe cartésien du «je pense, donc je suis», la vision sociale de l'apprentissage dit: «Nous participons, donc nous sommes. "
C’est en société que nous apprenons. L’observation, les discussions, la collaboration sont autant d’occasion d’apprendre. L’aspect social de l’apprentissage est fondamental. Le social learning n’est donc pas une nouveauté apparue avec le web 2.0."

learning sociallearning enterprise2..0 conversations collaboration knowledgemanagement knowledge connect animation transparency

"Transparency may gain companies greater reputation, credibility, and trust in the marketplace. However, changing culture and attitudes towards transparency in an organization that has traditionally been closed is a challenging task."

customercentricity transparency customercare customerservice organization flexibility culture e-reputation reputation engagement trust

"Le partage des données confidentielles sur votre entreprises navigue désormais sans que vous puissiez mettre la main sur celui qui a distribué les infos, sans que vous puissiez agir contre…c'est un nouvel état de fait sur lequel vous n'avez pas la main.

Il n'y a pas 1 source ou tout est concentré, vos données sont partout sur la toile (et si ce n'est pas encore le cas, vous devez désormais agir comme tel) et tout le monde (chacun de vos employés, partenaires qui auraient accès aux données) peut partager et diffuser.

Ne pensez pas que cela soit anecdotique, "the bank of america" a déjà perdu 3% de sa valeur sur la simple rumeur que des informations seraient divulguées sur cette dernière."

wikileaks transparency communication e-reputation

"Quand on rencontre des responsables d’entreprises, dans le cadre d’un projet de travail collaboratif, l’idée que « collaboratif = anarchie ou autogestion » revient souvent (même si cette « peur » diminue). Le rôle du top management ne disparaît pas, il va valider les processus collaboratifs de fonctionnement et le périmètre de la collaboration : interne, clients, partenaires… Même si on peut constater une autonomie plus importante : cela veut dire aussi liberté et moyens « de faire ». Mais il est toujours là pour fixer la stratégie et les objectifs de l’entreprise."

management management2.0 gouvernance collaboration trust transparency leadership empowerment hierarchy communities communitymanagement

"Over the past few years, as organizations deploy social tools, expertise location has become one of the more common solutions associated with "Enterprise 2.0". The general assumption includes two primary ways of identifying "experts". The first method assumes that employee use of social tools (e.g., blogs, wikis, micro-blogging, communities) and social applications (e.g., ideation), enables their talent and business insight to be more visible and therefore more discoverable by co-workers. The second method revolves around the employee profile created as part of an enterprise social network site. It is assumed that employees will readily create and maintain rich profiles where they willingly share information about their job history, interests, hobbies, education, and areas of expertise."

enterprise2.0 expertslocation experts transparency profile culture incentives privacy time

"The "real" Enterprise 2.0 is not a technology or marketing plan, but the reinvention of the enterprise itself. It's a rethinking of the structure, process, culture and even, in some cases, the very purpose of the enterprise.

With technology erasing barriers to participation and communication, we're seeing a change in the nature of how we go about running an organization."

enterprise2.0 organization structure processes culture purpose informationsharing sharing transparency participation leadership collaboration

"France has a plan to put the latest 2.0 technology at the service of its citizens called Le France Numérique 2012. It outlines how the government intends to:

* Provide everybody access to digital networks and services
* Develop and provide new digital services
* Grow the number and usage of digital services by companies, government departments, and individuals
* Modernize the governance of the digital economy "

SAP government digitaleconomy governance transparency administration administration2.0 SocialNetworkAnalyzer SNA collaboration publicsector citizens socialnetworks security

"The Dachis Group Collaboratory launched two weeks ago and we have been actively sharing our thoughts on social business design, while allowing the world to view a window on our work. Recently, the documentary “We Live In Public” has been in screenings around the U.S., chronicling the activities of Josh Harris a decade ago and foreshadowing many characteristics of today’s “social” mania. We have only partially opened the window on our work world, but the view it provides has caused us to reflect on what we do."

dachisgroup collaboratory collaboration transparency informationeconomy

Gibson opened her talk with a statement that captures the essence of social media at Cisco.

“In a world where everything is open, we value openness and transparency.”

There are three ways that Cisco uses social media especially blogs to drive customer engagement:

cisco engagement socialmedia customers customerengagement marketing transparency openness ROI

La relation entre les jeunes employés et leur employeur n'est plus la même. L'arrivée de la génération Y bouleverse les façons de faire des entreprises.

generationy engagement transparency management humanresources