Bertrand Duperrin's Library tagged technology →  View Popular, Search in Google

"The elephant in the social media room at the moment is that most corporate social media initiatives to date have been tactical experiments. Of those, few have generated meaningful business results. Sure, people have built up Facebook Fans and Twitter followers or they have launched the odd viral video on YouTube. They have claimed these as a success, but in reality these metrics should never be the end goal. "

socialmedia socialbusiness transformation businessmodel culture mindset technology operations businessoperatingmodel

governance socialsoftware socialbusiness enterprise2.0 processes people technology data

"Questions such as the ones above are evidence of technology-centric thinking, and as such they are more dangerous than they might sound at first. We really don’t help to make it easier for users to do their job by asking these questions. We might get all excited about a new feature, tool or design, thinking it will really help to increase the users’ productivity, but unfortunately the opposite often becomes true; for every feature we add, we add to their burden. The simple reason is that we use the wrong starting point for our questions - the technology."

enterprise2.0 technology socialbusiness socialsoftware enterprisesocialsoftware collaboration information digitalworkplace communication

"les DSI cumulent de plus en plus de missions, avec récemment celles de séduction, d'embauche et de fidélisation des employés. Sont-ils en train de devenir des DRH ?"

IT HR BYOD attraction technology employerbrand

"Societies have never been good at moving from one big tech-induced change to another. The industrial revolution wrought havoc on populations. Production lines were thought to dehumanise people, and modern agriculture is still vilified, instead of being celebrated. And people now worry that technology will drive us towards some singularity where people are no longer required."

society employment jobs technology unemployment management

"L'initiative dite de la promesse numérique (Digital Promise Initiative) est un projet de la Maison-Blanche consistant à bonifier l'utilisation des technologies dans les écoles américaines.

Pourquoi maintenant ? Parce-que l'école américaine n'a pas été en mesure de suivre le rythme accéléré des progrès technologiques et réseautiques des dernières années, et de s'y adapter en conséquence"

education digitalpromiseinitiative humanresources technology competencies skills

Some programs go beyond just finding documents with relevant terms at computer speeds. They can extract relevant concepts — like documents relevant to social protest in the Middle East — even in the absence of specific terms, and deduce patterns of behavior that would have eluded lawyers examining millions of documents.

law artificialintelligence discovery documents Technology automation job reasonning e-discovery

"Matt Richtel a continué son enquête pour le New York Times sur le “pari éducatif high-tech”. Comme le montrait déjà le début de son enquête, ses derniers articles dessinent un fossé, une coupure assez radicale, entre ceux qui croient dans les vertus des technologies pour l’éducation et ceux qui n’y croient pas"

education technology cognitivetutor

"A growing number of companies talk about the benefits of adopting web 2.0 tools inside the organization, but the list is short for companies that are using them for increased business results.

Unisys, the 138-year old tech firm, has quickly made "going social" part of its culture. Here's how they did it, and how they're using social media tools to become more agile, to share knowledge, and to increase the speed of innovation."

socialbusiness enteprise2.0 productivity casestudies unisys strategy alignment technology pilot governance metrics implementation collaboration expertslocation

I think trying to define something is a very good exercise to understand what you are dealing with or what you are trying to do it for. It also helps to communicate internally. And regardless of what many say, I don’t think there are enough definitions of (Social) CRM, at least not good ones.. But that is a personal opinion, not relevant to today’s post.

socialcrm process strategy philosophy mindset capability technology practices performance customer relationship

"Interesting stat in The Telegraph about how employees are more productive if they use their own gadgets:

According to a YouGov survey, businesses who let employees use their own technology see productivity increases of up to 30 per cent.

That makes it more important than ever that technology is as good for the home as it is for the office – with 45 per cent of businesses already allowing employees to use their own computer equipment, the number of reasons to put up with poor kit are diminishing. […] in 50 per cent of cases, a personal device offers greater functionality or flexibility than the one provided by the employer."

productivity technology BYOT BYOD devices tablets governance IT

service customer customerservice innovation technology

"The problem with this is that there will never be an ROI from an emergent collaboration technology precisely because technology is just that…technology. We are talking about tools that enable us to collaborate and do “things.” "

collaboration enterprise2.0 socialbusiness ROI activities technology

"Today, 22% of employees say that they have used a non-IT-provisioned service over the Web to perform their job function —not to update their Facebook accounts, but to do real work.[i] Many employees are no longer relying on IT to provision, manage, and run their technology because they feel IT is too slow and puts unnecessary restrictions on their use of technology. Many customers expect on-demand information, customized user experiences, and mobile apps that IT is expected to deliver quickly, cheaply, and reliably. Some CIOs have reacted to this shift by vigorously defending their turf from these encroachments. Others have ceded control to third-party service providers and business managers who now make their own technology decisions."

CIO IT technology empowerment governance

"The attached white paper is an overview of the two main components that make up IBM's technical strategy for social business -- the Social Business Framework and the Social Business Toolkit. It covers the social capabilities that are being developed for the Framework as well as the standards-based mechanisms the Toolkit provides for integrating with the Framework. "

ibm socialbusiness technology roadmap socialbusinessframework socialbusinesstoolkit

"Some days ago Bob Thompson interviewed Graham Hill about his take on Social CRM. The interview covered a lot of topics, most notably the future of Social CRM about which Graham has a particular view and led Bob to ask the question whether it is necessary to have a CRM system to have Social CRM."

socialcrm crm businessprocess strategy technology

"The technology adoption lifecycle is a usable model to gain understanding into the adoption process of a new technology or product within a certain population or culture, such as an organization. What it doesn’t tell us, however, is what value it creates as a result of technology adoption. To understand that, we need to look at how the use of a new technology or product affects the ability to perform tasks and achieve goals."

collaboration adoption adoptionlifecycle lifecycle value valuecreatuinb technology socialsoftware enterprisesocialsoftware socialnetworks enterprise2.0 socialbusiness

"The technology revolution has brought us a lot—dramatic improvement in what we know about customers and how we interact with them, markedly better information for making decisions, the ability to work through virtual teams scattered around the globe. But its unseen legacy might be something much more fundamental: It has changed the very nature of how people work. One consequence seems clear: The classic job of the middle manager will soon disappear.

"

management middlemanagement technology generationy mentoring coaching

"
Bon c'est décidé, GreenSi va faire ses prévisions et mouiller sa chemise (qui va sécher vite dans ce désert). Des prévisions, oui mais des prévisions vues d'une DSI opérationnelle et loin des boules de cristal. Rendez-vous dans un an pour en parler... mais n'hésitez pas à laisser des commentaires avant quand même !"

IT predictions budgets technology socialnetworks mobility

"Le travail collaboratif chez Cisco repose sur 3 piliers :

* Humain: c’est avant tout culturel le collaboratif, il faut donc faire preuve de leadership, modifier le management, évaluer la performance, inciter et récompenser, le top management doit faire preuve d’exemplarité du top et l’entreprise doit faire évoluer le recrutement
* Processus : cela comprend la gouvernance, le développement des compétences, le financement du projet, la logistiques à mettre en place et la coordination des différents cycles (stratégiques/management/business)
* Technologique (je ne détaille pas, ils ont tout chez Cisco ce que vous pouvez trouver sur le web)"

cisco casestudies enterprise2.0 processus process technology collaboration performance