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May
19
2012

"Be sure to understand the role you'd have, what you could accomplish, and what you'd learn. A strong culture will set people up for success, and you need to be sure that's in place. In discussing your role, you'll also get insight into how the place works.

Then, ask questions that point the discussion to how the organization works. General questions — "What's the culture like?" or "Are people treated well?" — seldom work. I've come up with specific sample questions you can ask as you're interviewing for a job or talking with others who know the institution. They're grouped into six topic areas. "

culture purpose teamwork colleagues communication performance productivity

  • 1. Purpose. Seek an institution whose purpose you could find inspiring
  • 2. Teamwork. Consider how people work together, especially if you prefer to work in a highly collaborative environment or more independently
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Apr
17
2012

"Teams that are geographically-dispersed, or virtual, have now been used and studied for more than three decades — yet we all still wrestle with how to get them right. Managers frequently ask for best practices for managing their global teams, and recently we've noticed some common themes. Here are the three questions that keep coming up again and again, and what the research tells us about how to address them:"

teams teamwork management virtualteams remotework facetoface coordination collaboration

  • FTF interaction is especially important early in a team's life, particularly when the team is comprised of people who don't already know each other.
  • Second, Maznevski and Chudoba also found that repeated FTF meetings are best when occurring at predictable times and intervals.
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Apr
10
2012

"Executives tell me their teams make decisions all the time. "Bob," a CEO will say, "I know you think that individuals — not groups — make most decisions. But that's not true. My team and I make lots of decisions together."

In fact, they don't. It's an illusion."

collaboration team teamwork decision decisionmaking accountability

  • But then I ask the CEO two questions. First: "Were you part of the consensus?" If the answer is yes, then in reality the group didn't decide; they agreed on a course of action that was acceptable to the boss.
  • The group discussion helped evolve the boss's thinking, which reshaped the ultimate decision. But even if the decision wasn't one the boss would have initially made or isn't his or her top choice, the fact is that the CEO was part of the consensus.
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Apr
8
2012

"Most of us have had a boss who preached teamwork. Some bosses even like to put up posters with slogans like there is no "I" in team.

Teamwork is essential to organizational success but too much teamwork can be deadly. This is the point that Susan Cain, author of Quiet: The Power of Introverts in a World That Can't Stop Talking, argues in an essay for the The New York Times. She points out the drawbacks of too much teaming. "Research strongly suggests that people are more creative when they enjoy privacy and freedom from interruption," she writes."

teamwork collaboration productivity interruption privacy team individual collectivism individuality individualism

  • Cain also quotes from the memoir of Steve "Woz" Wozniak, co-founder of Apple Computer and inventor of the very first Apple computer, who advises fellow engineers and inventors to "work alone… not on a committee. Not on a team.
  • Collectivism leads to "group think," which, as Susan Cain argues, is the bête noir of teamwork; collaboration leads to innovation.
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Jan
26
2012

"La lecture de la semaine, il s'agit d'un article du New York Times transmis par une aimable correspondante. Il s'intitule : "La domination de la nouvelle idéologie du groupe", et on le doit à Susan Cain, auteure d'un ouvrage sur la question intitulé Quiet: The Power of Introverts in a World That Can't Stop Talking (Silence : le pouvoir des introvertis dans un monde qui n'arrête pas de parler)."

groups introverts collectiveintelligence collaboration focus brainstorming teams teamwork creativity meetings trust openspace internet solitude

  • La plupart d’entre nous travaillent en équipes, dans des open spaces, pour des chefs qui valorisent au-dessus de tout l’intelligence collective. Les génies solitaires sont bannis. Seul vaut le collaboratif.
  • Car les recherches montrent que les gens sont plus créatifs quand ils jouissent d’intimité et de tranquillité. Et, selon les travaux de deux psychologues, Mihaly Csikszentmihalyi (Wikipédia) et Gregory Feist, les gens les plus spectaculairement créatifs, dans des champs très différents, sont souvent introvertis – juste assez extravertis pour échanger et avancer des idées,
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Jan
11
2012

"It's rare to find a corporate human resources function that accelerates change by actively finding ways to help drive new strategies. Most HR groups sit back and wait for requests from the business for administrative people transactions. In their role of stewards of policy compliance, they can tend to be a brake on change.

But not at IBM. Its HR function has been instrumental in the $100 billion company's metamorphosis from a floundering computer manufacturer in the 1990s to a prosperous software and consulting services company today. HR has helped the organization absorb more than 125 acquisitions since 2000, and integrate globally, saving $6 billion since 2005."

IBM hr change casestudies skills teamwork culture training leadership mentoring enablement analytics brand hrbranding

  • "We observed that 80% of leadership development is based on work experience. We looked to see what we could do to create a work-related development opportunity.
  • we took the top people in mature markets and assigned them to help and mentor people in the growth markets. Growth market leaders learn from major markets, and equally important, vice versa."
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Nov
21
2011

"To unleash the creative potential of teams, HR leaders must help set a solid foundation, provide insights so team members can successfully cope with differences and coach team leaders on positive ways to approach the collaboration so the team will be high-performing, "

team teamwork collaboration performance humanresources leadershup support culture planning trust accountability

  • Human resource executives can help their organizations use teams more effectively by providing resources for team leaders to deal with friction, dissension and dissatisfaction head on. When this happens, teams not only produce outstanding results but also unleash the creativity of team members and build commitment to the organization and its goals.
  • Lack of support for a team culture. This shows up in various ways, all of which are damaging. For example, management "empowers" the team, but still demands that everything be cleared through senior leadership, or management refuses to decrease other responsibilities for people participating on the team.
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Jul
25
2011

"I celebrated Euan’s post by reviewing each point through the eyes of a Community of Practice facilitator. Prior to this I touched on one point called "follow the energy", which is what the spirit of social business design or enterprise 2.0 is all about.

A discussion on G+ led to points about control, managing, leadership, and facilitation; which Luis Suarez has kindly summarized."

communities communitiesofpractices team teamwork leadership engagement communitymanagement communityship facilitation

  • Our software at work is called "Communities" as are many other vendors. This can be too narrow or misleading as lots of our so called "Communities" are not that at all, but instead work spaces, task spaces, etc…see here.
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May
31
2011

"Il y a quelque temps, je m’interrogeais sur la nature des intranets 2.0. Même si cette définition peut paraître fourre-tout (les plus diplomates la disent « fédératrice« ), nous en savons un peu plus sur l’évolution naturelle des intranets. Ceci notamment grâce à la récente publication par l’Observatoire de l’intranet des résultats d’une enquête menée cette année : Observatoire intranet 2011 – Contribution, collaboration, conversation."

intranet2.0 socialintranet intranet teamwork governance

    • L’Observatoire de l’intranet nous livre avec cette enquête cinq tendances pour 2011 :

       
         
      1. Une dynamique collaborative bien installée (des espaces collaboratifs déployés sur 60% des intranets et 25 % supplémentaires prévus pour l’année prochaine) ;
      2. Un RSE qui prend progressivement sa place (avec deux fonctions-clés : profils riches et outils présentiels) ;
      3. Des usages en mobilité qui se développent (3/4 des intranets proposent un accès distant) ;
      4. La volonté d’appliquer une gouvernance stratégique (la DG est impliquée dans la moitié des cas et la copropriété se développe) ;
      5. La gestion des connaissances qui est en retrait (peu de projets de cartographie des connaissances, des gestionnaires peu ou pas valorisés).
    •  
         
      1. L’intranet devient la porte d’entrée du bureau web des collaborateurs ;
      2. Les intranets sont plus centrés sur les équipes (notamment grâce aux espaces collaboratifs et aux fonctions de gestion de projet) ;
      3. La transformation en des plateformes de communication en temps-réel (par le biais d’outils de microblog ou de la messagerie instantanée) ;
      4. La montée en puissance des usages en mobilité (pas spécialement depuis un terminal mobile, mais en dehors du bureau) ;
      5. Les intranets deviennent des vecteurs d’expression individuels pour les collaborateurs (grâce aux outils de publication et de sociabilisation).
May
14
2011

"The news that Cisco is dismantling its unique structure of councils and boards to reduce bureaucracy presents a cautionary tale and an insight into the true meaning of teamwork and collaboration in organizations."

cisco casestudies councils communities boards organization management hierarchy teamwork accountability resourceallocation

  • But rather than reorganize to move from a functional structure to solutions groups, or implement a matrix organization, Cisco created overlays on top of the same organization structure. Councils and boards had their own hierarchy — boards reported to councils, projects emanated from boards, and they all drew resources from the functional groups
  • for a technology company that must be nimble and responsive, this became a drag not an accelerator.
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Apr
25
2011

"ProjExec 5.0 provides social project management for IBM social software. This is a useful extension as the IBM social software is more focused on collaboration. The benefit works both ways as project management is becoming increasingly collaborative so the IBM suite offers a great set of supporting capabilities to ProjExec."

collaboration enterprisesocialsoftware projectmanagement socialprojectmanagement teamwork project projexec communitymanagement communities

  • I know from personal experience that old school project management tools tend to be difficult to use and, even worse, they often put project teams in straight jackets. They require people to conform to the tools, rather than the reverse.
  • we need to empower middle managers to directly run projects and not have them be dependent on project management technicians. A project defines a community so a project manager is also a community manager. The community manager needs to also leverage expertise from the broader enterprise to fill out a team or get advice. Building a project management capability today requires integration with community management and collaboration tools.
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Jun
30
2010

"According to research shared on the UK-based Psyblog, there are three main reasons teams don’t share information. Four, if you count “I hate you and want you to crash and burn” but we won’t go there today."

information informationsharing knowledge teamwork remotework

  • Memory is a shaky thing. Generally, people remember shared information better than information they pick up on their own. Let’s face it, if three people remember something, it’s more likely to come up in a meeting
  • Pre-judgements and assumptions get in the way. A major reason people don’t share information is they don’t think they have to share it. While it might be a good thing to give people the benefit of the doubt, often people don’t know (or can’t immediately recall) a specific piece of information
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Jul
15
2009

Your company has been operating on the premise that people—customers, employees, managers—make logical decisions. It’s time to abandon that assumption.

economy rationality rationaleconomy behavioraleconomy employees customers collaboration teamwork

May
29
2009

You will find that close to half of the emails in our inbox don’t have much to do with “communication” at all, and fall in one of the above categories. Ironically, email is supposed to be a tool for “asynchronous communication”. A majority of emails are about teams and groups coordinating activities, discussing work related matters, or actually working on tasks like editing documents and sending them back and forth as attachments.

email informationoverload coordination teamwork collaboration

Using tools which provide you with central hub for communication (such as a wiki), instead of directly contacting each individual person, allows you to reduce the number of connections involved. This, in turn, reduces the number of interruptions and the number versions of the document that are generated, making the discussion much more manageable. Furthermore, if the article is in a wiki, then it becomes search-able by all the users of the wiki too, so other people can find it again in the future. This is not the case if it’s stuck in someone’s inbox.

socialsoftware hub productivity connections interruption email teamwork

May
19
2009

A push for it was when the company assembled a team for a project but failed to have the most optimal people in that project, as we didn’t know they existed, and most would not be aware of the talent of these people as their job title does not give it away.

communities teams teamwork expertslocation onlinecommunities

  • The fact that we now have online social tools that allow bottom-up grass roots effort to emerge is very enabling. These guys can now create a space and say look at us, come join us. If you create conditions by giving people the tools, the talent will surface, people will do the main aims of KM without you asking them.
  • A middle manager may say they don’t want their people wasting time on other things, but allowing this may just help the business be more progressive and adaptive. I think senior managers and middle managers need to be on par that it’s OK for people to spend some time on stuff that is non team related or better still even complementary to team work.
May
6
2009

With so many experts on a team, why does the result sometimes prove disappointing? New research by HBS professor Heidi K. Gardner probes the social dynamics of teamwork in knowledge-intensive settings, such as professional service firms, and the accompanying pressure to perform at the highest caliber. Her findings suggest that teams may yield right-of-way to colleagues with higher authority and thus miss out on the potential contributions of lower-status team members who know more about the client's needs.

teamwork performance pressure knowledge management

Jan
15
2009

N’est-ce pas le principe même de l’équipe : chacun y fait ce qu’il aime le mieux faire, et profite de ce qu’il serait incapable d’obtenir seul ?

microsoft IDEES startup teamwork

Nov
29
2008

    • Two parties with misaligned goals. When walking into a performance review the boss’ goal of discussing areas of improvement don’t match up with the employee’s goal of promotion and compensation.
    • The false belief that performance affects pay. Culbert argues that pay is primarily determined by market forces (which makes sense - just look at our current economic situation - are many people expecting big raises/bonuses this year?) and most jobs are placed in a pay range even before the employee is hired.
    • As objective as we try to be - there are always personal biases. This is a fundamental conflict. Depending on one’s position, their opinion and view will differ. This is where Culbert also brings up the “360-degree feedback”. When feedback is anonymized that creates more opportunity for various parties to further their personal agenda since there is no accountability associated with their review.
    • Everyone is different - “once size does not fit all”. Performance reviews often revolve around a predetermined checklist. This is why people may focus more on pleasing their boss than doing a good job. Since a happy boss will (theoretically) leave you with a higher score.
    • Employees are reluctant to go to their bosses for help (for fear that it will reflect badly on their performance review). It makes sense that employees would go to their bosses for help, guidance and improvement. But, “thanks to the performance review, the boss is often the last person an employee would turn to”.
    • Disrupts teamwork. The most important type of teamwork is the one-on-one relationship between a boss and their subordinates. But in performance reviews, as opposed to taking the stance “how will we work together as a team”, it’s “how are you performing for me”.
    • At the end of the day… performance reviews don’t improve corporate performance.
Oct
21
2008

  • Another bogus element is the idea that pay is a function of performance, and that the words being spoken in a performance review will affect pay. But usually they don't. I believe pay is primarily determined by market forces, with most jobs placed in a pay range prior to an employee's hiring.
  • Most performance reviews are staged as "objective" commentary, as if any two supervisors would reach the same conclusions about the merits and faults of the subordinate. But consider the well-observed fact that when people switch bosses, they often receive sharply different evaluations from the new bosses to whom they now report.
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