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"The hierarchical organization is built on a concept of mass replication. Taylorite in its origins, the idea is to create replicable jobs.
The actual qualities of the incumbent are far less important than that they simply do what the position demands. These, in turn, are collected under managers.
The organization represents the elements of the design: the sub-assemblies of a machine.
Grafted onto this base are the knowledge worker functions. "
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But knowledge work does not work well based on position.
It depends far more on the qualities of the person doing the work, the background they bring to the task.
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What this means is that we can turn the specialists we hired into people who are a little more generalist in nature, capable of working outside their normal domain.
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"I have been blogging quite substantially about Lean Management lately and I have noticed a common purpose with Agile methodologies (which get me blogging 4 years ago) and Enterprise 2.0 (which has kept my blogging busy for the last 2 years) : they all address complexity and permanent change, the key characteristics of our business world. This is one of the key ideas of the great book by Yves Caseau Processus & Entrerprise 2.0 [FR]."
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We use the latest technologies, we mention innovation in every other sentences and yet we lag behind manufacturing in terms of management innovation as they’ve successfully implemented Lean Management.
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Right now, your company has 21st-century Internet-enabled business processes, mid-20th-century management processes, all built atop 19th-century management principles.
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"Gartner Research VP Mike Rollings is calling for an end to Taylorism as a management doctrine. "Humans have become cogs in business machinery pursuing efficiency," he writes. If you think that sounds radical, last year Wall Street Journal editor Allan Murray wrote a piece titled "The End of Management" decrying hierarchy, bureaucracy and encouraging business leaders to embrace change. "
"One buzzword of Enterprise 2.0 is EMPOWERMENT. The reasoning goes that empowerment leads to ownership, motivation, creativity, learning & growth, and superior performance, and so on (insert other organization development buzzwords here!). Proponents of the Enterprise 2.0 movement tell us what we should do and why, vis-à-vis empowerment. But, when it comes to the “how” in the real-world, the guidance is a bit sketchy."
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I recognize that the extreme of empowerment is anarchy and the extreme of command & control is dictatorship. Neither extreme is true, nor should it be. Extremes lay out the boundaries for discussion and action. We will always find ourselves in this spectrum of extremes. So, the issue I am raising is not either-or, instead, whether we are making progress towards the promise of Enterprise 2.0 as it relates to empowerment.
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