Bertrand Duperrin's Library tagged tacitknowledge →  View Popular, Search in Google

"Today, much of the promise and fulfillment of the E2.0 vision is centers around generalized benefits of knowledge sharing and collaboration. We're talking about implementation of micro-blogs, wikis and enterprise search in corporate life. However, as long as the promise of E2.0 is captured in terms of generalized benefits, it will be viewed as peripheral and discretionary, rather than centrally important to the business. Guess what else - when times are tough, it will be at the front of the line at the CFO's office, subject to budget cutbacks. So what's next for E2.0?

For E2.0 to move into the realm of being business critical, three things have to happen -"

enterprise2.0 business adoption workflow process knowledge tacitknowledge

"Every month I review the search terms that lead people to our Knoco website, just to see what people are searching for. A common search term that came up again this month, is "How to incentivise knowledge sharing".

I thought it was worth a blog post on it's own.

The simple answer is Don't!"

knowledgesharing knowledgemanagement incentive pull push explicitknowledge tacitknowledge rewards

"Communication is the process by which this constantly evolving knowledge is applied on data and information to a decisionable end. This process will generate insights on how to take advantage of the information you have gathered"

communication work decisionmaking knowledge tacitknowledge

"But are companies, with all their good intentions, getting the most from open innovation? We suspect that the initial successes, encouraging as they are, represent only the beginning. What if open innovation were defined more broadly and more ambitiously? Could even greater value be realized? If so, what would the next wave of open innovation look like?"

innovation openinnovation tacitknowledge transactions knowledgeflow

"Our focus on social networks has a very different emphasis. In fact we would argue that classical networking approaches tend to undermine rather than support the value of social networks. In this world, it is not who you know, but what you learn from, and with, who you know. Contacts are of very limited value in this changing world — the name of the game is how to participate in knowledge flows."

socialnetworks tacitknowledge learning experience

Are you a fully engaged knowledge worker? If the answer is “No,” then the boss needs to know why knowledge workers can’t be managed in the traditional sense.

Here’s the message you need to convey to your employer.

The need for change to modern management is firmly grounded in our increasing insights regarding the power of “emergent” human behavior.

knowledgemanagement management tacitknowledge knowledgeworkers

But the world isn’t like that - it can be risky and unpredictable, and, whilst you do need systems and processes, you need to be able to account for the exceptions - which often happen more often than you think. The irony is, as SOA-type systems handle processes more and more effectively, it means that people have less to do with processes, and therefore get more involved with exceptions. The more processes get standardised the more costly exceptions become as a percentage of operating expense. Customer requirements, supply problems, pricing can move incredibly quickly, and an SOA architecture isn’t going to help you when the problem is not knowing who to call.
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From a technology point of view, employees need the social software tools required to resolve exceptions, and to disseminate the tacit knowledge that goes hand in hand with exception handling throughout the enterprise. You need to be able to quickly find the veteran who knows exactly what to do when a particular supplier drops the ball and you need to bypass standard procurement in order to meet a customer’s expectations. Once found, the resolution to that exception needs to be captured in a way that it can be found long after the veteran has retired.

SOA exception knowledge expertise tacitknowledge process

Perhaps there is a method to not only use KM data but also to offer characteristics of each individual based on their work relationships and interaction. Actually using the knowledge and the skills is what is important. Getting relationships identified will enhance the potential for using the knowledge and identifying the key players for any project. SNA provides this added value.

socialnetworkanalysis knowledgemanagement interactions tacitknowledge knowledgeworkers

There are several roles that can be played by HR in developing knowledge management system.

knowledgemanagement management alignment tacitknowledge explicitknowledge humanresources

nonaka takeuchi SECI ba knowledgemanagement intangibleassets tacitknowledge knowledge