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19 Nov 09

Change Your Culture by Changing Your Stories

"So how do you begin changing something so complex? Start by changing the stories that people tell."

web.hbr.org/...managementtip.php - Preview

change changemanagement stories storytelling norms deviations

If you want to create a culture of communication, leave your BlackBerry at your desk when you go to important meetings. If your actions deviate from the norm, you can be sure people will tell stories about them.

09 Aug 09

Toyota’s Secret: The A3 Report

While much has been written about Toyota Motor Corp.’s production system, little has captured the way the company manages people to achieve operational learning. At Toyota, there exists a way to solve problems that generates knowledge and helps people doing the work learn how to learn. Company managers use a tool called the A3 (named after the international paper size on which it fits) as a key tactic in sharing a deeper method of thinking that lies at the heart of Toyota’s sustained success.

sloanreview.mit.edu/...E2%80%99s-secret-the-a3-report - Preview

toyota A3report problemsolving storytelling experience learning operationallearning organizationallearning

A3 management is a system based on building structured opportunities for people to learn in the manner that comes most naturally to them: through experience, by learning from mistakes and through plan-based trial and error.