Bertrand Duperrin's Library tagged starwood →  View Popular

"Does your workplace culture inspire employees to do their best work? Even though we are still in tough economic times do you still provide resources for your employees to develop relationships with customers so they are inspired to return? Do your customers and employees champion your products and services?



Nancy London, the Vice President and global brand leader for Starwood Hotels, which include Westin, Sheraton, and St. Regis, answered yes to all three questions.



She shared some of her organization’s recipes for satisfied employees and happy guests."

www.fastcompany.com/...-heavenly-guests-and-employees - Preview

starwood customersatisfaction problemsolving ideas decisionmaking