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"Does your workplace culture inspire employees to do their best work? Even though we are still in tough economic times do you still provide resources for your employees to develop relationships with customers so they are inspired to return? Do your customers and employees champion your products and services?
Nancy London, the Vice President and global brand leader for Starwood Hotels, which include Westin, Sheraton, and St. Regis, answered yes to all three questions.
She shared some of her organization’s recipes for satisfied employees and happy guests."
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“On associate name tags, rather than including their place of birth, they state one of their passions, such as: running or cooking. This gives them a reason to speak with other people about their interests
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Relationships are an important part of an outstanding guest experience
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Tea as Art
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