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"More products today claim to have Adaptive Case Management (ACM) capabilities. Do they have what it takes? Or are they simply just jumping on a bandwagon? It is a buyer-beware world. Apply the criteria presented in this post to a vendor’s product in order avoid dishonest representations."

ACM software

"Social networks are a hot topic in the enterprise these days, despite being only one type of network deployed in a networked business. Many individuals and companies are talking about creating a ‘social layer’ in the enterprise and how that layer needs to be ‘woven’ into the ‘fabric’ of the enterprise. I’m not exactly sure what that means, but I do know that layers is the wrong metaphor for enterprise software, especially for front-office categories such as social software."

socialnetworks sociallayer socialintranet socialmedia socialsoftware software

"I naively thought that we were starting to move past this type of thinking but we’re not there yet. I had several conversations with mid and senior level managers at organizations who are tasked with making emergent collaboration successful at their organizations yet in many of these discussions I find that these managers are to act as Roman gladiators. They are thrown into an arena with a tool and are told to “make it work” while many spectate without providing support. It’s a losing battle."

collaboration tools software adoption reengineering

" Don’t look now, but many company employees are turning off their company-issued laptops and BlackBerrys. They prefer to use their personal devices—sleek, mobile and intuitive—rather than the company-sanctioned technologies perceived as outdated and hard to use. "

IT BYOD BYOT enterprisesoftware software iphone ipad CIO

"For me and the decision makers I talk to, SCRM is simply taking traditional CRM and adding multichannel social technologies, social analytics and social engagement strategy to help Sales, Marketing and Customer Service be more productive."

socialcrm gartner vendors crm social software salesforce jive lifecycle

"Let's look at some characteristics that could help to discern the difference between non-strategic business software and potentially strategic business software:"

software strategy vendors

"Gamification is a hot topic for consumer applications. It is changing the way the companies, especially the start-ups, design their applications. The primary drivers behind revenue

and valuation of consumer software companies are number of users, traffic (unique views), and engagement (average time spent + conversion). This is why gamification is critical to consumer applications since it is an effort to increase the adoption of an application amongst the users and maintain the stickiness so that the users keep coming back and enjoy using the application.

This isn’t true for enterprise applications at all."

gamification enterprisesoftware software consumerapplications enterpriseapplications rewards applicationdesign

"Here is a report addressing an interesting question. In December 2010, inlevel conducted a research on "Middle Management as Business Software Influencer." They start with an interesting point. Software tended to be sold to senior business management and CIOs. However, because of increased access to the Web, greater use of cloud applications and simpler applications, a growing number of software purchases do not require senior level support nor need to involve IT. So this study looked at the current role of middle managers in software purchases. They gathered responses from 210 middle managers across a variety of industries in the US."

middlemanagement software buyer IT businesssoftware decision influence purchase

silos socialbusiness socialsoftware software socialsilos email enterprise2.0

"Limiting collaboration software to small teams and short time periods works best, a scholar of "knowledge workers" says."

collaboration software measurement

"What that means for IBM in 2011 is that this year they’ve decided to fully embrace social business - and to not only eat their own dogfood but to breed their own dogs. That’s the level of their commitment. (BTW, IBMer Jen Okimoto, whose tweets are her own saw me tweet this and returned a nicer image -”Prefer to think of it as we drink our own wine, and we’re creating/mentoring our own vintners and wine lovers.” You’re all welcome to invent your own imagery here. Heh. Heh.). Their level of commitment is astounding and potentially game changing.

Why?

Because a $100 billion company is driving all their resources into transforming their company into a social business. They aren’t just selling it, they’re doing it and evangelizing it and marshalling whatever they have to so that it will be globally hugged.

"

IBM enterprise2.0 socialbusiness enterprisesocialsoftware software vendors socialcrm humanresources operations ls11 lotusphere2011 jam innovation innovationjam sales marketing communication

"Gamification is the use of game play mechanics for non-game applications, in order to encourage people to adopt the applications. It also strives to encourage users to engage in desired behaviors in connection with the applications. "

software gamification enterprise2.0 maslow gaming

"Amy talks about how five principles of game mechanics (collecting, points, feedback, exchanges and customization) can be combined with three trends of social media (accessibility, recombination, syndication) to design fun yet functional software applications."

software applications games gaming

"It’s been the issue for a small period of time now, and I’ve contemplated the idea in a few blog posts: I really think this is the end of us throwing technical ‘solutions’ at a business or organisational ‘problem’ – and that we will all agree that E2.0 and Social are about humans, people, change management, radical organisation change, and, in the end, about tools"

pull push enterprise 2.0 change organization management technology software adoption adaptability millenials generationy

"Transforming business to a networked environment is mostly about changing business culture to become more social and connected but it doesn't mean that specific tools aren't needed to support that transformation. Two things come together to create great change, technology and culture. The social web is a driving force that is empowering people to change business culture and forcing people back to the center of activity in the enterprise."

networks socialnetworks business socialization socializedenterprisesoftware enterprisesocialsoftware software scrm context IT communities socialnetworking socialmedia

"The boundary between the technologies in the home and at the office is becoming less marked, but I still have the impression that the products developed are evolutionary rather than revolutionary – blogs, wikis, communities and so on with an ‘enterprise control’ layer – nothing disruptive as such. If you look at Gartner’s Magic Quadrants on the subject, you see that there are some big and a plethora of smaller actors (ripe for a round of consolidation?) with all of them having more or less the same feature set. So the question that arises in my opinion is where do we find inspiration for software innovation?"

software softwareinnovation socialsoftware customers partnership socialcrm socialcustomer customerenablementtechnology analytics socialanalytics customerfeedback feedback

"When looking at the case studies and the product offering, it is not always clear “what is different and what is new” about Enterprise 2.0.

In the study proposal, we came up with the following table. Is it accurate? Is it complete? Is it clear enough to distinguish Enterprise 2.0?"

enterprise2.0 socialsoftware enterprisesocialsoftware applications software collaboration

Viktor Mayer-Schönbergeren est persuadé, dans le futur "nous verrons apparaître des poches d’équipes réduites avec moins d’interconnections et un mode de pensée moins grégaire". Elles pourront ainsi prendre plus de risques et s’aventurer à essayer des solutions plus radicales. Il est également urgent de réintroduire une certaine compétition entre les différentes équipes de développement. Et de faire évaluer les projets non par des pairs - comme c’est l’usage - mais par un panel d’experts évoluant dans des domaines légèrement en retrait de celui étudié.

networks R&D opensource change software connections socialnetworks innovation development

Despite the current strength and promise of the Internet software market, the future pace of growth and innovation is not assured. The principles of choice, opportunity, and interoperability were important in the growth of PC software and in the overall health of the information technology ecosystem, and these same principles will shape competition in Internet software, according to HBS professor Marco Iansiti

software internet interoperability IT innovation internetsoftware cloudcomputing

When was the last time you used a sequence of dot-separated numbers to describe a large official organization? Yet all the talk about Government 2.0 doesn’t seem to surprise anyone. The lack of surprise however doesn’t imply shared understanding. Just try asking ten people who use the term Web 2.0 what exactly it means – and most likely you will get ten different answers.

enterprise2.0 vendors socialsoftware software usages consumerization IT productivity ROI practices businesspractices businessprocess