Bertrand Duperrin's Library tagged socialtext → View Popular, Search in Google

Feb

2012

Making Activity Streams More Manageable

"In my last post Don't Cross the Streams, I challenged the idea that integrating multiple sources of information into activity streams is a good thing. This struck a nerve with some people (mainly vendors) while others completely agreed with me. A friend of mine an fellow industry analyst suggested that I follow up by posting possible solutions, so below are the few of the areas I think can help: "

www.alanlepofsky.net/...tivity-streams-more-manageable

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activitystream silos informationoverload filtering analytics informationmanagement newsgator ibmconnections socialtext tibbr jive cognos

Not everyone wants to see status updates in the same place they see support tickets or new sales opportunities.
If we are going to continue down the path of taking dozens of different pieces of information and cramming them into one place, then a single stream is not the way to go
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- Most enterprise products like Yammer, SocialCast, Jive and Socialtext enable the creation of groups, but these are not the same as lists. A group is public (at least to it's members) and controlled by an admin.
- In order to make sure they don't miss important information there should be options for being notified via email and/or SMS,
- these notifications just create more email, but for most people that is still a very necessary evil.
- Enterprise software vendor Tibbr has an excellent filtering system, where people can easily set up their own streams based on a combination of parameters such as subject, sender or time. You can give each stream a name, set up the rules and viola
- Facebook does this by providing a choice of Most Recent or Top Stories. The problem is perhaps 3 people on the planet have any idea what logic goes into actually making something a "top story
- NewGator has a nice feature where you can display the activity stream as a heatmap. Colour coding is used to display the most active conversations, which you can then click on to drill down into more detail
- Jive Software has a "What Matters" stream which their help describes as "an engine that collects and analyzes user activity in the community to recommend useful content, people, and places to individual users, and reports trending content and people. The Recommender looks at business relationships, user expertise, and areas of interest based on a user's behavior in the community to suggest relevant content that Jive knows a user has not yet seen.
- BM has told me they are working on similar smart filters for IBM Connections which will leverage the power of their Cognos analytics tools.
- I do think automated smart filtering has potential to help people navigate huge amounts of content. However, I remain skeptical about an algorithm's ability to decide what I should, or more importantly what I want to see, especially at a specific time or context.

Oct

2011

Socialtext Continues its Focus on Workplace Integration

"I have admired the capabilities within Socialtext for some time. It was one of the early enterprise 2.0 providers, well before the term was coined. They began with a wiki base and have added capability over time to build a comprehensive platform. A couple of years ago they added Socialtext Signals, one of the first enterprise micro-blogging tools. A wrote about them a year ago on this blog (see Socialtext Adds Micro-messaging and Goes Mobile). Recently, I spoke with their CEO, Eugene Lee, on their latest offerings."

www.theappgap.com/-on-workplace-integration.html

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enterprisesocialsoftware socialtext socialsoftware enterprise2.0 socialbusiness integration CRM businessapplications process

The platforms that Socialtext can easily integrate with include SharePoint and Salesforce.com. These are good choices. In my view SharePoint, and other document management systems, should be treated like other enterprise applications of record in the same way as an ERP or CRM system is being treated. Socialtext can then help increase engagement with these systems
Now you can bring issues form the CRM tool into Socialtext to generate more engagement and more focus
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- I really like their focus on integration and their emphasis on connecting with work processes. It is great to see Socialtext continue to evolve in the right directions.

Sep

2010

Hayes Knight: at last someone gets 21st century knowledge sharing

"The customer service representatives for Knowledge Shop use Salesforce.com to manage membership information, seminar registrations, and to assign and track questions for Knowledge Shop advisers. When a rep enters a question into Salesforce.com from a Knowledge Shop member, the service rep can push that question into Socialtext Signals with the click of a button. Even though the question is addressed to a specific tax adviser, Hayes Knight finds value in letting others see the questions being asked."

accmanpro.com/...21st-century-knowledge-sharing

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socialtext socialsignal sharing knowledgesharing hayesknight knowledgemanagement

Mar

2010

Sharing Status Updates Reduces Duplication Of Work

"Internal microblogging provides companies similar benefits to services like Twitter, but adds a layer of privacy, by sharing the information only within your company. This enables you to provide status updates internally, which you would not share with the public. For example, you can mention customer accounts, codenames, future projects, and other "internal-only" things. (last sentence added after original post) "

www.alanlepofsky.net/...es-reduces-duplication-of-work

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microblogging statuses socialtext socialtextsignals internalmicroblogging visibility collectiveefficiency

Want more proof, take a moment and read about how St. Louis Public Radio is using Signals to openly share information. As station manager Tim Eby says: “People understand each other more, and they know what others are doing. This lets us respond more quickly to new opportunities."