Bertrand Duperrin's Library tagged socialreadiness →  View Popular, Search in Google

"I’m speaking to 1000 attendees here at KMWorld in Washington DC, on building your social business in the right way. I’m here to share Altimeter’s recent research on Social Business Readiness (read full report) which researched how advanced companies are preparing internally, you can read the whole report, and see slides below. "

socialmedia socialreadiness empowerment employees customerservice enablement