Bertrand Duperrin's Library tagged socialcomputing →  View Popular, Search in Google

"Some people think that "social computing" in the workplace is a camel's-nose concession to frivolity. They hear "social" and think they're hearing the opposite of "business" (as in, "it's a social occasion") or the opposite of "significant" (as in, "just a social acquaintance"). They're wrong.

The opposite of "social" is "antisocial" – and it's time to replace antisocial IT with something that knows how to behave like a useful and valued colleague."

social antisocial IT business recreational pathofleastresistance socialcomputing

Here is my collection social media policies. I initially gathered a big collection while trying to formulate my own policy. That collection grew over the years to include a variety of industries, types of companies (public or private), industry and approach to social media (proactive, prohibitive or neutral).

socialcomputing policies socialmedia

"While debate still occurs about whether consumer social networking is an effective model for how we should run our organizations in the future, one under-appreciated online phenomenon has been quietly and steadily remaking the very notion of business itself.

People have been joining online communities by the millions for years now for a variety reasons, including both business and pleasure. "

communities enterprise2.0 consumer consumercommunities socialcomputing socialmedia crowdsourcing

"People are also different on the Web vs. the enterprise. One of the big success factors in many Web 2.0 approaches is population size. A Forrester study showed that 16-18% of users between 18-40 have tagged Web content. 16-18% is a lot when you consider the millions and millions of people who surf the Web, but not a lot in the context of a 30 person work team or a 500 employee company. Recent case studies published from MITRE and BUPA indicate that the level of participation in the enterprise tends to be more around 10% of users. People at work also have less time and motivation to participate in social software: they are focused on deliverables and deadlines and do not often have the spare time or incentive to focus on sharing and tagging information. They also have more concerns about privacy and security, given that their tags and tagging profile may be made visible to other employees."

socialbookmarking socialtagging enterprise2.0 socialsoftware socialcomputing

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"The core competency here is in terms of facilitating relationships and communications between different parties. There are in fact many different types of interactions that this role takes on. In as such, this means they participate as a part of many different role-interaction patterns. This is significant since when such patterns are frequent and repeated, it becomes almost transactional, and therefore measurable"

communities socialcomputing measurement interactions transactions value communitymanagement

"Failure has been around since the time two people first starting working and collaborating together, so it’s safe to assume that it’s going to be with us in 2010. Let’s spend a few moments thinking about and predicting the shape of failure in the coming year."

IT enterprise2.0 failure cloudcomputing socialcomputing socialcrm crm saas process

iberia airlines casestudies web2.0 communication blogs twitter socialmedia socialcomputing socialnetworks

"I believe it is a way to better achieve some of the strategic goals of internal company communications, but I want to engage the reality that it isn't yet displacing legacy approaches in significant numbers by articulating the realistic questions that proponents of social computing should be asking themselves in light of these findings:"

internalcommunication communication intranet email socialcomputing

enterprise2.0 workforce wording collaboration change changemanagement socialcomputing deployment adoption

enterprise2.0 methodology adoption socialcomputing maturity maturitycurve framework

"In-house experts, with their specialized knowledge and skills, could be invaluable to both colleagues and managers. But often workers who could use their help in other departments and locations don't even know they exist.

Talk about a waste! Because of an inability to tap expertise, problems go unsolved, new ideas never get imagined, employees feel underutilized and underappreciated. These are things that no business can afford anytime—let alone in this tough economic climate. Which is why so-called expertise-locator systems have become a hot topic in corporate IT."

experts expertslocation socialcomputing socialnetworks

email socialmedia socialcomputing

"In the recent Gartner Social Software Hype Cycle, analyst Anthony Bradley introduced a new category, Activity-Specific Social Applications:

“As social software implementations mature, application patterns are evolving, and the software industry is responding with activity-centric social application offerings rather than with generic social software capability suites. Delivering a targeted social solution with a general purpose social tool (such as wikis and blogs) can involve significant development, configuration, and templating effort.”"

crm socialcrm enterprise2.0 behaviors socialcomputing businessactivities gartner socialmediahype

"This is why Social Business Design matters, allowing companies to:

* Articulate the approach to creating a social business: “intentional creation of dynamic and socially calibrated systems, process, and culture.”
* Utilize a mutually exclusive, collectively exhaustive framework for analyzing the current state of business via four archetypes: ecosystem, hivemind, dynamic signal, and metafilter.
* Outline how functions can apply social business principles within their areas of practice: customer participation, workforce collaboration, and business partner optimization."

socialbusiness socialbusinessdesign process culture framework socialcomputing

"Outside of internal team collaboration (say, a group of marketers, a group of engineers, etc.), no spray & pray / general purpose employee collaborative strategy (or tool application) is going to really show sustainable impact for every tribe or collective. And just like traditional business ecosystem partnerships (customers, suppliers, channel), these internal partnerships also get significantly rattled in the face of industry consolidation"

collaboration partnership socialcomputing alignment enterprise2.0 ecosystem businessprocess performance

Enterprise 2.0 (and Web 2.0 in general) is a great example of technology increasing the efficiency of the consumption of a resource. By being social we are creating more efficient and useful filters and information sharing capabilities. Whether it is expertise location on an internal social network or the ease with which we can share family photos, we have more efficient ways than ever to interact with large groups of people.

resources attention enterprise2.0 connections socialnetworks socialcomputing socialnetworking

Those trying to read the tea leaves about Enterprise 2.0 these days can see that the software at least has arrived in a bare majority of companies, even if it’s just Facebook or Twitter across the firewall. Genuine adoption and meaningful integration into business processes has certainly happened in a number of organizations, but is still the edge case today rather than the rule. That’s not to say the current case studies aren’t reporting gains, they generally are. But the message here is that many enterprises are now actively in full contact with the social computing world, whether they want to or not, and now it’s time to understand how to deal with the benefits and issues.

enterprise2.0 adoption socialcomputing framework bestpractices communitymanagement costs trust risk bottomup topdown control

For the last 18 months, Intel has invested a significant effort to develop a full strategy & implementation roadmap for social computing within the enterprise. I am pleased to announce the release of a white paper Developing an Enterprise Social Computing Strategy that I did jointly with Malcolm Harkins, Chief of Information Security. The paper details our approach towards embracing the use of collaborative technologies while addressing the mitigation of legal, HR and governance issues. Here are some key areas you will find detailed in the paper

socialcomputing enterprise2.0 Intel businessvalue vendors security risk implementation

Earlier this week, a post by Thomas Vanderwal on Microsoft SharePoint 2007 caught fire on Twitter and a few blogs. What started as a spirited discussion on whether Sharepoint is a respectable Enterprise 2.0 offering or not, quickly turned into a debate on Enterprise 2.0 definitions. Mike Gotta masterfully jumped in front of the parade and steered it hard right, questioning whether Enterprise 2.0 is even a category or a rather, a philosophy around the use of social computing within existing business processes. With due respect to Forrester, I’m convinced it’s the latter.

In preparation for a meeting with an old client next week about social computing and the opportunities it presents for lead generation and sales operations, this discussion could not have been more timely for me. Here’s how I see it:

These are social computing concepts. Not Enterprise 2.0.

enterprise2.0 socialcomputing businessprocess process