Skip to main content

Bertrand Duperrin's Library tagged socialbusiness   View Popular, Search in Google

May
27
2012

"While collaboration platforms are increasingly attractive to enterprises, most people still don’t know how to use them at work.

After a brief introduction, individuals are quick to understand the concepts: the power of networks, the potential for shaping their reputation, the extraordinary commercial possibilities.

But they struggle with what they should actually do."

visiblework workingoutloud observablework enterprise2.0 socialbusiness

  • The last thing anyone wants is Yet Another Communications Channel.
  • it’s important that collaboration and contribution is in line with the work people do every day
  • 5 more annotation(s)...
May
26
2012

" It was until recently that I started focusing around the business value of Enterprise Social that it hit me. Most people talk in jargon and have very little insight into what the underlying business problems are that they are trying to solve. Don’t get me wrong, they know their business problems, but in most cases haven’t connected the dots between problem and solution. Why? Because it takes a lot of analysis and thought to develop that understanding and most of us lack the time to do it."

enterprise2.0 socialbusiness collaboration gtd value businessvalue

  • Does it mean that we should all be working with each other on everything? If that’s the case, we need to understand that collaborating usually slows things down because it involves scheduling and interacting aligning expectations and establishing a method for collaborating.
  • What I think people expect when they want improved collaboration is to work with each other to get better results and do it faster.
  • 3 more annotation(s)...
May
22
2012

"The short answer is that no one's got enterprise collaboration all figured out yet, owing to the dizzying array of platforms (SharePoint, Google Sites, Drupal, Yammer, LotusLive, Salesforce.com Chatter, Jive, Cisco Quad), various Web and video conferencing systems, and of course the legacy email, IM, and other platforms. Add to that the varying personal, cultural, and some even say generational preferences. And I think we still do too much thrusting and not enough teasing out."

enterprise2.0 socialbusiness collaboration

  • So it appears that users are becoming more comfortable with their companies' social collaboration efforts. But pockets of discontent remain, our extensive reporting and research find. F
  • current BrainYard columnist Venkatesh Rao made the case that the enterprise collaboration movement had lapsed into something of a "generational war" between advocates of social media tools and advocates of more structured knowledge management tools.
May
21
2012

"Creating the conditions for a successful Social Business requires a strategic approach that focuses on establishing clear business objectives and strategies, understanding cultural considerations, developing frameworks and managing processes that adapt to the changing needs of the organisation, defining systems of governance, and enabling emerging collaborative tools that integrate with existing workflows."

collaboration socialbusiness enterprise2.0 governance emergentcollaboration workflows compliance

"Imagine the power of social networks once they will be part of daily business and not mainly being used by consumers only. In spite of Facebook’s remarkable success so far, the truth is that we have thus far witnessed just the earliest beginnings of social networking’s power to fuel the real economy. Social networking will revolutionise business interactions, just as the Internet revolutionised retailing more than a decade ago. And the result will be a game-changing surge in innovation and productivity and a big leap forward in job creation and new growth opportunities."

socialnetworks socialbusiness enterprise20 intelligence realtime sentimentanalysis

  • On an everyday basis, we envision an intelligent network of businesses – what I like to call the ‘Intelligent Business Web’. The Intelligent Business Web will be most important to small and medium sized businesses because it allows them to tap into the collective knowledge of their cohorts.
  • Today we can optimise entire value chains for minimum cost and consumption of scarce resources and in the future this will be common.
  • 2 more annotation(s)...
May
19
2012

"The elephant in the social media room at the moment is that most corporate social media initiatives to date have been tactical experiments. Of those, few have generated meaningful business results. Sure, people have built up Facebook Fans and Twitter followers or they have launched the odd viral video on YouTube. They have claimed these as a success, but in reality these metrics should never be the end goal. "

socialmedia socialbusiness transformation businessmodel culture mindset technology operations businessoperatingmodel

  • A relatively small number of companies have pushed things further and achieved real, transformational results
  • Most large enterprise clients I meet acknowledge that the age of social media experimentation is now coming to an end. They want practical advice as to how to move from social media experimentation to social business transformation.
  • 4 more annotation(s)...
May
11
2012

"
Crowdsourcing your strategy may sound crazy. But a few pioneering companies are starting to do just that, boosting organizational alignment in the process. Should you join them?"

strategy socialbusiness crowdsourcing alignment leadership casestudies HCL wikimedia redhat 3M aegon

  • The best way to describe the possibilities of community-based strategy approaches is to show them in action. Two examples demonstrate the lengths to which some companies have already gone in broadening their strategy processes, as well as the degree to which the executives who participated are convinced of the benefits.
  • The solution was to turn the company’s existing business-planning process—a live meeting called Blueprint, which involved a few hundred top executives—into an online platform open to thousands of people. The new process, dubbed My Blueprint, was launched in 2009, with 300 HCL managers posting their business plans, each coupled with an audio presentation. More than 8,000 employees (including several members of the teams that had submitted plans) were then invited to review and provide input on the individual blueprints. A surge of advice followed. The inclusive nature of the process helped identify specific ideas for cross-unit collaboration and gave business leaders a chance to obtain detailed and actionable feedback from interested individuals across the company.
  • 7 more annotation(s)...
May
8
2012

"McKinsey’s fifth annual survey on social tools and technologies shows that when integrated into the daily work of employees and adopted on a large scale throughout a new kind of business—the networked enterprise—they can improve operations, financial performance, and market share. "

socialsoftware usage socialbusiness enterprise2.0 networkedenterprise

"La taille d’une organisation influe sur les modes de prise de décision, de transfert d’information ou de coopération, ce qui fait que les « bonnes recettes » à 10 personnes ne fonctionnent pas forcément à 100 ou encore moins à 1000. Plus précisément, un grand nombre de problèmes apparaissent lorsque la taille augmente, et l’efficacité n’est pas proportionnelle à la force de travail disponible. Cette constatation n’est pas sans rappeler ce qu’on observe dans les systèmes parallèles (cf. la loi d’Admdhal) qui montre que la puissance que l’on obtient en multipliant les processeurs est compensée par la tâche croissante de synchronisation. Ce n’est pas une surprise : les petites structures souffrent moins des problèmes de coordination et de synchronisation !"

organization coordination dunbar scale scalability context teams management structure organizationaldesign lean interfaces autonomy SOA complexity networks socialnetworks enterprise2.0 socialbusiness podularity

  • La tentation d’éviter les tares des grandes organisations opérationnelles en les découpant en plus petites est pertinente si le coefficient est faible, et pas forcément efficace dans le cas contraire. Ce qui nous ramène à la thèse initiale : la bonne organisation dépend du contexte et de la taille.
  • Je pense que la taille de 150 est un seuil critique dans la gestion des organisations, et ceci est conforté par 20 ans de discussions avec des managers opérationnels.
  • 15 more annotation(s)...
May
7
2012

"What happens in a consumer social environment like Facebook is that people “narrate” their lives. So, in a social business environment, workers can learn to “narrate” their work. In a previous post, we argued that social business applications help to make work “observable”, and more recently we’ve argued that a key benefit of social project management (and other social applications) is to “make the invisible, visible”."

narration socialbusiness socialprojectmanagement workflow projectmanagement enterprise2.0 report statusmeetings

  • Knowledge processes are notoriously difficult to observe – so much so that identifying the current state of a knowledge process is almost impossible
  • In addition, distribute teams lose significant observability that comes from being collocated. However, social business changes both of these issues – IF the people executing the process “narrate” it as it happens.
  • 3 more annotation(s)...

"Having had several recent engaging conversations with smart people who I respect, I've picked up a hint of exhaustion around usage of the word "social". Could it be that some who saw the "change" coming years ago are weary of having carried that torch for so many years as we move into the heavy lifting? It's natural to want to move to the next thing—but I'm convinced that today we are largely still talking about the "social media" era. The best of "social business" is yet to come in my opinion and we have a lot of work to do in between."

socialbusiness socialmedi businessmodel

  • Despite much of the chatter around "social business", the reality is that most organizations are currently dealing with the realities of social media and only a few truly recognize the potential of social business.
  • 2 more annotation(s)...
  • Screen shot 2012-05-06 at 1.49.17 PM
May
1
2012

"
En veille sur les tendances et les besoins émergents des entreprises, la société Aastra a lancé une enquête en partenariat avec NotezIT, demandant aux cadres dirigeants des entreprises françaises de tous secteurs et toutes tailles confondus «Êtes-vous un collaborateur 2.0 ?». Cette enquête, publiée le 26 avril 2012, montre que si les dirigeants sont séduits, ils sont encore réticents au changement entrainés par ces outils 2.0. "

enterprise2.0 socialbusiness culture competencies skills ROI management

  • Ainsi l’étude d’Aastra montre que les entreprises privilégient l’intégration d’outils 2.0 orientés vers la productivité et la collaboration. En revanche, la notion d’e-réputation, pourtant vitale pour les entreprises, ne semble pas être entrée dans les mœurs ni dans les priorités stratégiques des sociétés.
  • En effet l’étude montre une fréquence d’utilisation quotidienne assez élevée pour les services 2.0 tels que les mails personnels (83 %), les services Wikis / blogs (34 %), LinkedIn / Viadeo (31 %) puis Facebook (26 %), MSN, Skype, Gtalk, (23 %), Twitter (21 %), YouTube (20 %).
  • 3 more annotation(s)...
Apr
26
2012

"I feel I should explain why in my previous article I suggested that we need to relook at the model of the firm in the light of Social Business and how this ends with a need to reevaluate the Porter Value Chain model for the competitive enterprise. The current meme floating among thought-leaders is that for social to have an impact in business, it needs to become part of the regular workflow of employees, customers and other participants"

socialbusiness valuechain workflow businessproccess

  • Social business activity needs to occur in the flow of people’s work rather than be a separate, additional task for them to do.
  • The next natural step is question why we are doing the tasks in the first place and if it really makes sense in the way people engage in social business. In other words, rather than shaping social interactions to the task, you reshape the task itself to be more social.
  • 2 more annotation(s)...

"Because a social business is fundamentally about enabling new levels of interaction among people, it’s important to understand the demographics of potential users and tie it into some real numbers. As of October 31, 2011, the global population was 7 billion1 . This includes an incredibly diverse variety of individuals with vastly differing abilities:"

socialbusiness accessibility abilities inclusiveness

  • More than 1 billion people have disabilities2; a number that will continue to increase because of advances in healthcare and longer life expectancies. Disabilities are often divided into four categories: visual, hearing, mobility, and cognitive. (We’ll talk about these more in a future blog post.)
  • More than 600 million people are over the age of 603.
  • 4 more annotation(s)...
Apr
20
2012

"The world has been chapping our collective hides about metrics for social business. Customers want them, and not without reason. Our typical answers (ROI is irrelevant, What’s the ROI of your mother, it depends on the business problem) have some merit, but in the end, we still need to demonstrate the efficacy of social approaches to business challenges. Probably.

In reality we have very little to prove the worth of the Social Enterprise. We have some academic studies, we have some anecdotal evidence a few (very few) published use cases where metrics are involved, and we have a whole lot of “it makes sense, we feel it working”. The reason adoption has gone as far as fast as it has, is not about ROI. Rather, its because of a) the extent to which the old models are failing and b) the extent to which many people deeply resonate with the new models."

socialbusiness enterprise2.0 metrics roi measurement

  • Predicting the ROI of any enterprise investment can be tricky. At my company, we have a whole team of people, called “Value Engineering” that dedicate their time to calculating these things. But when the topic is social business or enterprise 2.0, the challenge is much, much bigger. The reason is that the objective is to qualitatively change how work is done – how we view challenges and how we make progress.
  • Since these concepts have only been adopted slowly, and over only the last 3 to 5 years, we lack experience in understanding what these emergent outcomes should be (though we have plenty of theories about it), how to detect these outcomes, what is required to achieve them (though again, lots of theory), and, most importantly, in what time frames we should expect to see these outcomes
  • 6 more annotation(s)...

"It’s a pretty simple equation at the end of the day. When businesses decide to invest in technology, they are hoping to ultimately get more value back than they put in. The time windows for such investment are generally 2 years, more or less. This was recently validated for me as I helped judge the entries for the 2012 CIO 100 Awards. I was surprised that many companies expect 100% ROI in rather short periods of time, often in just sixth month for efforts that may have taken years to implement. Whether this is generally unrealistic or actually achievable is besides the point."

socialbusiness roi productivity outcomes savings enterprise2.0

  • These days the talk in enterprise circles is about the next generation of IT, specifically what it is, why it’s valuable, and how to get there. This new wave of IT is generally accepted to revolve around smart mobile, cloud computing, big data, consumerization, and most germane this to discussion: social.
  • 13 more annotation(s)...
  • Social Business Return on Investment (ROI)
Apr
11
2012

"Le Lean est très actuel, d’où sa popularité. Il incarne des valeurs qu’attendent aujourd’hui nos sociétés : agilité, temps réel, absence de gaspillage (toutes les questions de responsabilité des entreprises, qu'elle soit sociale ou environnementale), en quête aussi d’harmonie tant personnelle que collective.
Pour toutes ces raisons, à la fois positives pour les entreprises et nécessaires pour les individus, le RSE (réseau social d’entreprise) pourrait bien être le « véhicule » du Lean en entreprise. C’est même, selon moi, l’endroit du Lean par excellence…, ce qui explique aussi son succès. Et je vais tenter de vous le démontrer en comparant usine et numérique."

lean enterprise2.0 socialbusiness socialnetworks management pdca problemsolving kaizen

  • Tout d’abord, il s’agit d’impliquer l’ensemble des salariés à l’évolution de l’entreprise. C’est exactement la définition d’un RSE,
  • 11 more annotation(s)...
  • Le Lean Management a besoin des réseaux sociaux d’entreprise
1 - 20 of 177 Next › Last »
Showing 20 items per page

Highlighter, Sticky notes, Tagging, Groups and Network: integrated suite dramatically boosting research productivity. Learn more »

Join Diigo
Move to top