socialbpm - Bertrand Duperrin on Diigo

Dec

20

2011

Social Business Predictions for 2012

"It’s fair to say that in 2011, social pervaded a truly wide swath of territory in terms of business capabilities. While social reconceptions of traditional business functions began showing signs of some maturity in select areas (especially social marketing and internal collaboration), strong early adoption was also a hallmark of a few quite recent developments, in particular Social CRM."

www.dachisgroup.com/...-business-predictions-for-2012

- Preview

enterprise2.0 socialbusiness socialcrm predictions BI gamification socialintranet intranet2.0 socialBPM communitymanagement budgets

Analytics and business intelligence (BI) becomes standard fare. Making sense of the endless flow of conversations, inside and outside of the organization requires smart, effective filters. It also needs a way to analyze the giant haystack to derive business significant insight
10 more annotation(s)...
- getting to ROI means getting to the information that matters inside time windows that matter to make business decisions and guide strategic activity.
- Gamification doesn’t happen, yet. Adding game mechanics to social business through leaderboards, competition-driven activities, and via other game-based engagement mechanisms has a very bright future in my opinion
- Capable offerings either won’t be ready or mature enough for it to be significant in 2012; perhaps in 2013 but it will happen
- Social intranets struggle forward, social business processes don’t. Those overhauling their intranets to make them more social have had a long, hard time of it.
- This discussion was sparked by Laurie Buczek this year and was discussed widely by the Enterprise 2.0 community, with a general consensus that while general purpose, open-ended social media was the right direction (and is vital for emergent outcomes), a more direct route to value capture is needed. It’s now increasingly believed that high impact results will come most directly from integrating social business into daily work processes on the ground.
- Internal and external social business efforts blur, but remain distinct
- In 2012, community management will get the respect it deserves on the enterprise-side and become a first class citizen as a strategic social business capability. I also expect that training and certification for this vital function will also mature significantly.
- Social business budgets go up another level. This year’s average social business budget, while somewhat larger than last years, will climb up another significant notch as social business become more prevalent across the the organization. As more dedicated staff are required and the social business unit becomes more common, expect a respectable increase, on the order of 50% or more in the average social business budget, especially if the economy starts to mend
- Given that the latest version of Jive put social apps front and center in many large companies, we’ll likely find out by the end of 2012 if this is a primary way that workers will integrate their core business activities with social networking.
- The early days of social media attracted highly creative types that sometimes thrived on lack of structure and analysis. Today, even social business, particularly in the marketing arena, requires serious number crunching, quantitative analysis, and the ability to derive insights from the resulting business intelligence. While creativity is perhaps more valued now than ever, the analytic and scientific approach is moving into the fore as well from tools and frameworks to services and methodologies.

Sep

30

2011

Social Business Moves to Workflow, Manufacturing, and Money

"I receive e-mail frequently from PR people promoting the latest IT tools and new Web applications. These days a common thread I see is the addition of social features to software to make it easier for users to share information and collaborate with others. Personally, I believe it’s largely beneficial to 1) find ways to take advantage of the social graphs that users have been building in recent years, and 2) add the techniques and channels of the social world to make traditional software more effective and usable in general."

www.dachisgroup.com/...rkflow-manufacturing-and-money

- Preview

socialbusiness enterprise2.0 socialgraph workflow manufactruing socialcapital socialBPM socialcurrency reputation

. So, while social impinging around the edges of enterprise applications is worth dealing with from a strategic perspective, it’s going to happen largely whether organizations plan for it or not. As such, it’s not likely to make a huge competitive or qualitative difference in the way most businesses perform. That is, unless they start the process of deliberate and strategic social business transformation,
6 more annotation(s)...
- Social business frequently focuses either on social engagement externally or internally on collaboration and social interaction between workers. This is a limiting view, but it’s also where most of the activity and uptake is today.
- Metastorm now enables workers to engage in real collaborative process design, takes advantage of social profiles to locate needed expertise to plug workers into processes in essentially real-time, and has matching dashboards to provide BPM and social analytics
- Putting social in the flow of work in highly process-intensive environments should lead to some interesting outcomes
- I’ve had manufacturers and assembly line managers come up to me to say that social tools have been moving into their area of the business, but it’s mostly been horizontal tools or very focused niche solutions. We’re now seeing broader and more strategic use of social tools with the arrival of solutions such as the Kenandy social manufacturing platform,
- One of the more interesting and visionary topics at the conference was the subject of social currency, the transformation of the very concept of money in social world where reputation, trust, and openness are prized much more than information control, the latter which is how the financial industry is mostly structured to leverage for gain today.
- In fact, peer-to-peer monetary systems such as Bitcoin were a hot topic at Innotribe and for good reason, it represents a major shift of control in how banking, money transfer, and investment will work in the future.

Jul

24

2011

Understanding Social BPM (or at least setting some context)

"SocialBPM was explained by Elise Olding in a recent research paper, which sadly is only available to Gartner clients, called “Social BPM: Design by Doing”. She did a great job of starting to explain what SocialBPM by highlighting 2 very different perspectives, to which I have added a 3rd, which I have described below with some of the issues I see."

iangotts.wordpress.com/...some-context-socbiz-social-bpm

- Preview

BPM socialBPM processes collaboration socialnetworking

1. Social by Design: Collaboration around process improvement
The initial discovery of processes is often in workshops, but once deployed and executed, then it is critical that there is a feedback mechanism so those actually using the processes can identify issues or suggest improvements. Typically this is ‘send the process owner an email’.

With SocialBPM the discussion is all linked to the automated or manual process step, related document, form, system, metric or compliance statement
6 more annotation(s)...
- So until the “Yammer crowd*” (Yammer, Jive Software, SocialText, CubeTree, …. ) genre of social software, which is ‘standalone social technology’, is tightly integrated into BPM modeling and execution software it is making life worse not better in the long term.
- 2. Design by Doing; Collaboration around ‘getting a job done’
- This is not about improvement, but getting a number of people together to get a particular problem solved – ie a specific instance of a process.
- These discussions are more than just discussions or chatter – they are on-line meetings – with decisions and actions. So any social networking software needs the capability to create, assign or track actions
- 3. Social Network: Social networking within the organization
- So, organisations need to start defining what they are trying to achieve and therefore what they need from a social software solution before they pile in with a ‘limited trial’ that suddenly becomes the defacto standard, running roughshod over formal process and procedure.

May

2

2011

Social Actors

"Theres a flurry of social this & social that in the IT market space and marketing machines are running over speed. So much so that Geoffrey Moore & Stowe Boyd too debate on what to call the term Social Business Systems - Systems of Engagement or Work Media. I guess the marketeers would like Work Media while the technologists might love the Systems of Engagement. Either one works for me, but I have been struggling with yet another term - Social BPM."

sfh.naasat.in/...social-actors.html

- Preview

socialbpm collaboration businessprocess structuredprocesses unstructuredprocesses bpm ACM adaptivecasemanagement

SBPM enables social actors to collaborate on modeling, executing & optimizing structured and unstructured business processes.
A social actor, in basic terms, is a conscious, thinking, individual who has the capacity to shape their world in a variety of ways by reflecting on their situation and the choices available to them at any given time.

And this is a huge head shift. Not easy to convince the BPMS configurators, near darn impossible to explain to the compliance & regulations folks
1 more annotation(s)...
- Just like the Systems of Record allowed the centralization of business decisions (global view to the higher above from the central offices), Systems of Engagement can allow decentralization of decision making by taking it to the front line. Consistency & flexibility, both together.

Oct

12

2010

Process for the Enterprise »

"There’s been much discussion of late on “Social BPM“. In particular, when should the magic “social” stuff happen – at design-time, or at run-time, of a process? There has also been a significant overlap with discussion around ACM (Advanced/Adaptive Case Management), wherein proponents of ACM advocate putting more power in the hands of users to dictate the flow of a “case” through their organization (if I can use the word “flow” to describe something that isn’t, in their view, a process)."

www.bp-3.com/...process-for-the-people

- Preview

BPM socialbpm advancedcasemanagement workflow process IBM bluework blueprint adaptivecasemanagement

With Blueworks Liive, Phil is presenting a potential solution: software targeted at letting the 240 people in business improve their own processes, without needing to know words like BPM, or BPMN (let alone what the BPMN notation is all about).
2 more annotation(s)...
- The key insights: the collaboration and sharing features of Blueworks were powerful, but the social engineering of understanding how to break down barriers to sharing just weren’t there in the Beta: you’re sharing with the whole world, and process information is sensitive. But in this case, the answer wasn’t to try to change people’s sharing behavior (a la Facebook), the answer was to create a safer environment for sharing: by limiting the audience to your own corporation (or subsets of your company), so that people will feel more comfortable sharing to begin with.
- But the last point, and the most interesting one, is the implication of combining simple process execution for the masses, with the newsfeed and following capabilities of social networks.

Jul

12

2010

Social BPM: Business Process Management Enters the 21st Century

"Understand what capabilities you need: “Provide a scorecard… look at the interaction that need to be supported… Look at the types of processes supported… Review personalities in your organization.”

Assess what capabilities you already have: “Look at the skills in your organization… Make sure you put governance around BPM. You want to provide the framework, best practices and guidance.”

Identify the steps to get started with social BPM: “Don’t try to roll out social everybody, but look at where to start…. Look at your first project, look at the results, and expand social throughout the enterprise.

Look at your environment and how you can embrace social: “It may not be all of the patterns, but look at the pattern and identify the one that makes sense for you.”

Educate the business: “The biggest challenge we see with social BPM, is the term social isn’t necessarily a business process-oriented term. At the end of the day, all of your processes will be impacted buy some way by social. We need to start looking at how the two worlds come together.”"

www.fastforwardblog.com/...gement-enters-the-21st-century

- Preview

socialbpm bpm businessprocess

Jul

8

2010

The Future of Social BPM

"The future of social BPM lies in developing the best way to leverage social media tools to promote collaboration and coordination in the workplace – on an enterprise basis with a meaningful contribution to the business."

www.becauseprocessmatters.com/the-future-of-social-bpm

- Preview

bpm socialbpm process processsocialization processdesign

When people are given the option to develop their own process, they are far more likely to efficiently use the model and be motivated to find additional areas for improvement. The idea behind it being – If you develop it, you will use it (rather than build it, and they will come).

Bertrand Duperrin's Library tagged socialbpm → View Popular, Search in Google

Social Business Predictions for 2012

Social Business Moves to Workflow, Manufacturing, and Money

Understanding Social BPM (or at least setting some context)

Social Actors

Process for the Enterprise »

Social BPM: Business Process Management Enters the 21st Century

The Future of Social BPM

Selected Tags

Related Tags

Top Contributors

Groups interested in socialbpm

Collaboration