Bertrand Duperrin's Library tagged social →  View Popular, Search in Google

"The list of the world’s CEOs regularly includes celebrities, billionaires, big egos, risk takers, and failures. What it does not include are social media experts; but that’s about to change. When IBM (NYSE: IBM) conducted its study of 1709 CEOs around the world, they found only 16% of them participating in social media. But their analysis shows that the percentage will likely grow to 57% within 5 years. "

ibm study social CEO competitiveness openness empowerment transparency collaborationativity interpersonnalskills flexibility

"I put on my curmudgeon hat and had another look at Social. I voiced my concerns about Social Business, its challenges, its extremely high dependence on people for data quality and business information, as well its cannibalisation of your current business offerings.
Now, it’s time to voice my concerns about Social Enterprise. And well about time, after this long introduction…"

socialbusiness socialenterprise enterprise social informationsharing gamification reward commandandcontrol colleagues

"“Social is hard!” is something I hear repeatedly by most of my clients and those I talk to. It is one of the issues I continually run across in my work with organizations trying to better understand social software and collaboration tools for their organization as well as helping vendors better understand their gaps and how to close them as social scales.

I have my “40 Plus Social Lenses” that I use to set foundations and understandings to better see issues, gaps, and understand the potential ways forward. Everything requires testing and rarely does the good solution work everywhere as there are no best practices, because what we are working with is humans and how they are social. Humans and how we interact is not simple, we are not simple social creatures."

social socialsoftware enterprisesocialsoftware people adoption behaviors culture organization

""This business model is right for a company selling Purina Dog Chow, circa 1970."

"There's no way we could ever be this collaborative."

Both are comments I got about my book, back in 2009, about setting direction, collaboratively. The first is from a Google executive; the second, from an exec at Cisco. Same business model architecture, two entirely different responses: obvious or unachievable."

social businessmodel lean conversations valuechain sharing competitiveadvantage value valuecreation

"

Social media is too often a marginal activity that people are happy to leave up to a dedicated team elsewhere in the organization, rather than embedded in everything we do. This post looks in particular at how social media techniques can be applied to the process of product creation."

socialmedia productdevelopment customer customerfeedback socialresearch research ideation prototyping social BI

""Social is running out of hours. Social is also running out of people," concluded George Colony, chief executive of analyst firm Forrester Research, speaking today at the LeWeb conference here. What he means: people don't have any extra time for social networking, and it's a saturated market. "

social networking adoption timesaving time timemanagement

"In today’s increasingly dynamic business environment, organizations must continuously adapt to survive. Ironically, change management has become a major bottleneck. Inefficient offline reviews are disconnected from daily operations and unresponsive to evolving requirements. Organizations’ need a practical mechanism for managing controlled variance and change in-flight to break the logjam."

lean leanmanagement agility collaboration social socialcollaboration flexibility changemanagement businessprocess IT context

"For me and the decision makers I talk to, SCRM is simply taking traditional CRM and adding multichannel social technologies, social analytics and social engagement strategy to help Sales, Marketing and Customer Service be more productive."

socialcrm gartner vendors crm social software salesforce jive lifecycle

"This morning I am presenting to the Council of Chief Privacy Officers in Montreal. My subject is social media in the enterprise and particularly why they are good for business. The presentation includes examples and links to social media policies."

socialmedia privacy hierachy networks knowledge conversation knowledgesharing work social learning collaboration leadership policies governance

"Some people think that "social computing" in the workplace is a camel's-nose concession to frivolity. They hear "social" and think they're hearing the opposite of "business" (as in, "it's a social occasion") or the opposite of "significant" (as in, "just a social acquaintance"). They're wrong.

The opposite of "social" is "antisocial" – and it's time to replace antisocial IT with something that knows how to behave like a useful and valued colleague."

social antisocial IT business recreational pathofleastresistance socialcomputing

"I am convinced that social business technology can be a major part of a company’s efforts to increase employee engagement."

enterprisesocialsoftware employeesengagement engagement involvement fairness bottomline social management humanresources enterprise2.0 socialbusiness communities trust

"# Education is not going to help. The world is full of well educated tyrants.
# Holding up the examples of new businesses like Zappos does not work. There is nothing in the way a Zappos operates to which an existing businesses can relate. By all means explain the differences but leave it at that. Let management work through this for themselves. It might make a model for the future.
# Tools are not going to help. No amount of layering social tools will encourage staff who are stuck unless they see those tools as a way of relieving stress that is not tied to concerns about management.
# Talking about cultural change will not work. This is not about culture, it is about behavior. The two are related but different.
# A continuing emphasis on top line performance wont work. Selling more by simply layering social elements does not work for the reasons outlined and a lot more besides."

social engagement eduction management tools behaviors leadership adoption enterprise2.0 socialbusiness culture

Many managers these days face a social dilemma. They want to use social media to get input from many different customers and employees, because they know that an organization's judgment is improved if its ideation and decision processes incorporate insights from multiple perspectives. But they can't bring themselves to let employees use social media at work, because they fear too much social activity will hinder productivity. While we're all becoming familiar with tweets, profiles, writing on walls, and open online discussion, the key to turning those conversational activities into business value has been elusive."

socialmedia structure technology social enterprise2.0 productivity feedback

"The tools, technologies, and methods we deploy in business are used as they cause the business (the asset) to perform better: bottom line down or top line up, simple stuff. This seems to have been forgotten. Some of the newer tools – such as social business design – can add value in this content, but they are only tools. If they make sense and add value, then they will be adopted. If not, then they will wither and die. For many companies, it looks like they will only provide marginal utility."

organization enterprise2.0 value socialbusiness socialmedia social socialgraph socialbusinessdesign accounting

"The impact of new technologies, especially the web 2.0 ones, and social networks will dramatically change many HR systems. A few examples:"

enterprise2.0 legal recruitment assessment evaluation competences compensation time directory privacy social socialnetworks humanresources

"My take. The promise of convergence between consumer social computing and large-scale enterprise technology is at hand, making this a vibrant and creative time. As definitions of consumer and enterprise blur, future success belongs to vendors that innovate and adapt to evolving perceptions around what “enterprise” actually means."

enterprise 2.0 social computing crm vendors SAP chatter salesforce ERP

"To save time, Byrne took a vote and the audience helped narrow his discussion down to a handful of topics:

* Can social software consistently bring real ROI?
* Will the social software marketplace consolidate?
* Should we socialize existing applications or invest in new social software?"

socialsoftware enterprise2.0 ROI social terminology

The social meme has now fallen prey to this and frankly it's at serious risk of losing what makes it special, at least in terms of the modern 2.0 era. All of the new uses of "social" in the online world: Social media, social marketing, software software, social networking, and so on, can be -- and often are -- extremely potent new methods for creating value with human relationships over the network. They can represent truly important, even revolutionary, new changes in the way to we interact with each other in our lives and businesses.

social socialmedia socialnetwork socialbusiness adoption business networks socialnetworks value businessprocess measurement evaluation metrics organization management networkedconomy

if we replaced every employee tomorrow with a Gen Yer the average enterprise still would not be able to use Enterprise 2.0 to its full effect.”

generationy enterprise2.0 management collaboration social customers suppliers process

a communication process in which parties engage in a series of information exchanges about the means for achieving a particular objective. The purpose for the exchange is to build consensus around the best approach for achieving an objective. Catchball is based on the belief that the best approach will evolve from the back and forth exchange of information between the person who is responsible for achieving the objective and the persons who will be most influential in achieving it. The secondary benefit from using catchball is a higher degree of commitment to achieve the objective.”

catchball socialutions social project communication hoshinkanari