Bertrand Duperrin's Library tagged → View Popular, Search in Google
"« Après le e-learning, le social learning [apprentissage social] est le nouveau concept qui doit révolutionner la formation dans les années à venir. Cette approche collaborative de la transmission des savoirs a réellement pris son essor avec le développement des réseaux sociaux. Les technologies du web2.0 permettent désormais de regrouper, de structurer et de diffuser les savoirs informels contenus dans une entreprise. Pour le plus grand bénéfice des collaborateurs, qui s’en trouvent plus impliqués et motivés, et des clients, qui voient la compétence de leurs interlocuteurs améliorée. Mais aussi des DRH [ressources humaines], pour qui ce mode de formation collaboratif représente une opportunité peu coûteuse, rapide et efficace de capitaliser les connaissances présentes à l’intérieur de l’entreprise et d’en favoriser la diffusion. Le social learning devrait venir compléter l’offre existante de formations traditionnelles, présentiel et e-learning, et favoriser l’avènement de l’entreprise collaborative."
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« le social learning ne repose pas tant sur le contenu que sur la façon dont on va se connecter aux autres
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1. votre mobile sera votre bureau, votre salle de classe et votre concierge, 2. les utilisateurs du web forceront les corporations à se réinventer, 3. la description de tâches pour un dirigeant inclura d’écrire dans un blogue, 4. une littératie des médias sociaux sera requise de tous les employés et 5. la distinction entre le marketing, les communications et l’apprentissage sera confondue.
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En veille sur les tendances et les besoins émergents des entreprises, la société Aastra a lancé une enquête en partenariat avec NotezIT, demandant aux cadres dirigeants des entreprises françaises de tous secteurs et toutes tailles confondus «Êtes-vous un collaborateur 2.0 ?». Cette enquête, publiée le 26 avril 2012, montre que si les dirigeants sont séduits, ils sont encore réticents au changement entrainés par ces outils 2.0. "
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Ainsi l’étude d’Aastra montre que les entreprises privilégient l’intégration d’outils 2.0 orientés vers la productivité et la collaboration. En revanche, la notion d’e-réputation, pourtant vitale pour les entreprises, ne semble pas être entrée dans les mœurs ni dans les priorités stratégiques des sociétés.
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En effet l’étude montre une fréquence d’utilisation quotidienne assez élevée pour les services 2.0 tels que les mails personnels (83 %), les services Wikis / blogs (34 %), LinkedIn / Viadeo (31 %) puis Facebook (26 %), MSN, Skype, Gtalk, (23 %), Twitter (21 %), YouTube (20 %).
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"What will be required is a completely new range of services – which we might call non-training services – that are focused on supporting continuous performance improvement and learning in the workflow as people do their jobs.
The Workplace Development Services (WDS) framework has therefore been developed to help organisations understand the range of new services and activities that will be required, as well as the tools and platforms to power these activities, and the new skills and mindset involved."
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1 – Training/Instructional Services
This service area will continue to design, deliver and manage training, e-learning and/or blended learning events. However the amount of this type of intervention is likely to reduce over time as other forms of learning are seen to be more effective.
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2 – Performance Support Services
This service area will focus on providing access to, and supporting an individual’s use of a range of resources (content and people) for performance improvement. Activities will include creating (top-down) resources like job aids, e.g. by re-purposing courseware, but will also involve supporting the creation of employee-generated content,
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" many Millennials are inhibited by anxieties peculiar to our time. I’ve already spoken of the FOMO problem. In this post, I want to share some of the other blockages that Millennials tell me afflict them. Next week, I will share techniques that I’ve found helpful in overcoming FOMO and these other inhibitors of building, creating and doing."
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But there’s a tendency among those I work with to forget to ask why they are doing it in the first place. We often prioritize productivity over purpose.
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With the rise of personal branding and an increased ability to get your message out sooner, the networking mentality of “it’s who you know” has all but replaced “it’s what you know.
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"If you're a digital native, you should be aware that the internet may have partially rewired your brain in such a way that when you meet people face to face, you're less capable of figuring out what they're thinking. "
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Compared with people who didn't grow up using computers and the internet, you may be slower to pick up on nonverbal cues such as facial expressions, tones of voice, and body language.
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On the plus side, it suggests that digital natives have higher baseline activity in the part of the brain governing short-term memory, the sorting of complex information, and the integration of sensations and thoughts — so, in certain respects, computers make you smarter.
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"Here's a very serious question: Are the tools your company's employees use to do their job more or less motivating to that end than the apps, games, and social services they use to do something other than their job? Put another way, does the software your people use for play improve the quality of their work, more than the software they use for work?"
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Debow tells RWW, "Everybody's expectations of both the tools and the way that they work was changing. The problem was, the things that were being given to them by the HR organization to help improve performance were designed for fifty years ago. None of these apps are truly social; they're certainly not delightful.
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There, the manager can set variable-term goals for the workgroup sharing this feed as well as for one or more individuals within the group. These goals are represented by icons that appear within the "Key Objectives" column along the right side. Employees may use these icons to gauge their progress toward achieving these objectives. "It starts envisioning the world as a graph of objectives that companies do," he remarks.
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"With more analytics about which organizations need help and which people are available, we could create a true marketplace for people looking to donate their time and skills."
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Data has the same potential for service. Data can help unveil social issues in a more immediate and accurate way. It can also connect people with ways they can do something, by surfacing opportunities they didn’t even know existed.
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During the Haiti earthquake, this tool analyzed text messages in real time to direct aid workers to where help was needed. The platform aggregates critical and timely information (or data), and makes it available on a platform that allows people to take action. The availability of this specific data, offered by people like you, literally saved lives.
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"It's rare to find a corporate human resources function that accelerates change by actively finding ways to help drive new strategies. Most HR groups sit back and wait for requests from the business for administrative people transactions. In their role of stewards of policy compliance, they can tend to be a brake on change.
But not at IBM. Its HR function has been instrumental in the $100 billion company's metamorphosis from a floundering computer manufacturer in the 1990s to a prosperous software and consulting services company today. HR has helped the organization absorb more than 125 acquisitions since 2000, and integrate globally, saving $6 billion since 2005."
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"We observed that 80% of leadership development is based on work experience. We looked to see what we could do to create a work-related development opportunity.
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we took the top people in mature markets and assigned them to help and mentor people in the growth markets. Growth market leaders learn from major markets, and equally important, vice versa."
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"Shifts in global, societal, technological, economic, and socio-political trends will shape the future of work. The culmination of these distinct trends across multiple facets of societal and technological advancement will lead to an increased use of game mechanics in the workplace of the future. Over the last several years, several Microsoft teams have deployed “productivity games” to improve software engineering processes through the application of game mechanics. Augmenting a business process with game mechanics has led to significant productivity improvements. These lessons support the notion that games can – and will – be an important component of the workplace of the future."
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Focusing either on expanding skills in role, or “organizational citizenship behaviors” - OCB’s - that require core skills – is the best way to ensure the success of a productivity game. Player motivation is a key component of the success of a productivity game.
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"From legions of independent consultants to cities dotted with coworking facilities, the future of work is virtual, online and global.
As the year draws to a close, you may be assessing your career plans against the backdrop of holiday hoopla and the uncertain employment climate. To get a leg up, grab an eggnog and read on to learn about trends that could change how you’ll be making a living in the years to come:"
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Blame the economic turmoil or a change in values, but more people are demanding greater self-reliance, control and satisfaction in their professional lives. For example, 75 percent of independents surveyed stated that doing something they love was more important than making money while 74 percent stated that they wanted a job where they know they were making a difference.
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"L'initiative dite de la promesse numérique (Digital Promise Initiative) est un projet de la Maison-Blanche consistant à bonifier l'utilisation des technologies dans les écoles américaines.
Pourquoi maintenant ? Parce-que l'école américaine n'a pas été en mesure de suivre le rythme accéléré des progrès technologiques et réseautiques des dernières années, et de s'y adapter en conséquence"
"There's mounting evidence that Moore's Law applies to commodity work -- labor that can be produced by many different individuals with a minimal amount of training. It's difficult to distinguish the output of one commodity worker from another, just as it is difficult to differentiate wheat grown on one farm from wheat grown on another. If Moore's Law applies to commodity work, commodity workers are in big trouble."
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Noyce maintained that the proper way to measure the industry's productivity was to measure output not in dollars but in transistors per employee. By that measure, our productivity was growing at 40 percent per yea
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I suspect that just as the number of transistors in an integrated circuit continues to grow at an exponential rate, commodity workers using computers and the Internet are increasing their productivity at an exponential rate.
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"« En France, “la débrouille”, le fait de “faire avec” sont encore considérés comme des moments ponctuels, des accidents de parcours, qui, s’ils se répètent, risquent de mettre en péril la rigueur et la lisibilité du système. » Cette notion fait pourtant référence à des compétences fondamentalement positives dans les pays anglo-saxons, dans des domaines aussi variés que l’innovation, l’entrepreneuriat, des systèmes d’information… Le manager bricoleur est donc un profil précieux pour une entreprise,"
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Le manager bricoleur est notamment capable d’associer les personnes en reconnaissant leur polyvalence, et ce pour un travail pour lequel elles n’ont pas forcément été embauchées
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Il mêle ainsi la proximité (entretenir un rapport de familiarité avec son environnement), la connectivité (être capable d’associer telles et telles ressources), et la créativité (trouver des rapprochements ingénieux, imaginer des utilisations détournées).
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"A faltering economy explains much of the job shortage in America, but advancing technology has sharply magnified the effect, more so than is generally understood, according to two researchers at the Massachusetts Institute of Technology. "
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The authors are not the only ones recently to point to the job fallout from technology. In the current issue of the McKinsey Quarterly, W. Brian Arthur, an external professor at the Santa Fe Institute, warns that technology is quickly taking over service jobs, following the waves of automation of farm and factory work.
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John Maynard Keynes warned of a “new disease” that he termed “technological unemployment,” the inability of the economy to create new jobs faster than jobs were lost to automation.
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"Un quart des cadres sondés par L’Atelier BNP Paribas seraient favorables à une évaluation de leurs compétences via les réseaux sociaux. La démarche permettrait d’évaluer des compétences que les cadres jugent insuffisamment prises en compte, du relationnel à l’animation ou encore l’implication dans la vie de l’entreprise. Une (r-)évolution, qui n’est certes pas imminente, mais certaine d’après les experts de L’Atelier."
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Une large proportion de cadres estime que certaines compétences ne sont pas prises en compte dans l’évaluation par l’entreprise : 29% font référence aux compétences relationnelles, 43% à la capacité à participer ou animer des communautés autour de leur domaine d’expertise et 45% à la capacité à participer à la vie de l’entreprise
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Toutes les entreprises ont un site ; elles deviennent des media. Et les cadres jouent un rôle dans la chaîne de production media de l’entreprise, alors qu’ils ne sont pas des professionnels de la communication. De facto, ils participent à l’effort de communication de l’entreprise ».
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"You know your organization needs to change. You've developed a strategic view about where you need to go and you've matched that up with an understanding of the changes that will require in your culture. You've thought very hard about organizational mindsets and personal behaviors that will need to shift to get there. Now, you actually have to do something to shift them. "
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what we've seen is that the starkest differentiator between organizations that can change successfully (and sustain higher performance over time) and all the others isn't in what they say, it's in what they do--how they actually implement change. You can't just have a workshop and put up a few posters, you have to intervene in the system.
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In researching this topic, we drew on IFTF’s foundational forecasts in areas as diverse as education, technology, demographics, work, and health. This content was enriched and vetted at a workshop that brought together experts from a wide range of disciplines and professional backgrounds. During this workshop we engaged experts in a number of group exercises to think through key drivers of change and how these will impact workplace skill requirements.""
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Social intelligence: ability to connect to others in a deep and direct way, to sense and stimulate reactions and desired interactions
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Novel and adaptive thinking: proficiency at thinking and coming up with solutions and responses beyond that which is rote or rule-based
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"Un forum autour des RH 2.0 soulevait récemment la question de « pourquoi laisser les employés auto-déclarer leur compétences dans le réseau social de l'entreprise? ». Cette question fait partie des quelques unes au cœur de la démarche d’entreprise 2.0 qui soulèvent de nombreuses interrogations. Elle traduit très concrètement la philosophie même du 2.0 et révèle aussi certaines craintes qui lui sont rattachées"
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Tout d’abord, un détour par la sémantique nous ferait plutôt utiliser le terme « savoir-faire » (ou « skills » en anglais) que « compétence ». Il est vrai que ce terme a une connotation très technique en RH qui peut porter à confusion
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il ne faut pas que ces dites « compétences » servent à l’évaluation directe des individus. Il est un moyen de distinguer ou d’identifier dans l’organisation des personnes pouvant répondre à des problématiques ou contribuer à la coproduction d’innovations
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Challenges in building virtual communities
In reflecting on the experiences accumulated to date by companies seeking to build virtual communities, I’d like to focus on four challenges:
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First Challenge – Language.
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Second challenge – Integrating diverse skill sets
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Instead of strategy as Big Bang, what about strategy as Habit? ALL organizations require strategic thinking to succeed, but few organizations actually face the dramatic moment -- ever, or certainly very often. If that is true, then the sweet spot for strategy is something more routine, more "everyman", more evolutionary, more of a living process. Strategy as Habit has 2 components, in keeping with the 2 primary definitions of the word "habit": (1) a regular practice and (2) a long, loose garment worn by a member of a religious order. (In case you've forgotten that second definition: picture here). Strategic thinking is a recurrent, involuntary action. Our strategy is both a content statement and a style statement, both of which define and identify our team. Strategy is participative. Strategy has structure without being overly constrictive.
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When we adjust the original diagram a bit, you start to see that the secret to strategy success -- both IMPLEMENTATION and EVOLUTION -- is fundamentally the staff.
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The founding strategy may not start with the people, but its implementation and all subsequent strategy evolutions are hugely influenced by the people. They are the ones, after all, who design the business systems, develop their skills, train each other, shape shared values daily, and project the culture's style to thousands of customers every day. They watch competitors on the street, and they listen to prospects who've declined proposals. In all but the smallest organizations, the CEO's ability to drive the details of strategy execution in all these areas around the company is practically nil.
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