Bertrand Duperrin's Library tagged sentiment → View Popular, Search in Google

Jan

2012

8 Crazy Things IBM Scientists Have Learned Studying Twitter

"A team of IBM researchers spends their days sifting through Twitter. They use live streams of tweets to develop machines that are smarter than the typical computer, an area of study known as "machine learning."

Using these tweets, they've developed technology that allows a machine to understand that some tweets are just background noise and others are newsworthy and important."

www.businessinsider.com/earned-studying-twitter-2012-1

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ibm cognos customerinsight twitter sentiment sentimentanalysis

IBM scientists have also come up with ways to measure "sentiment" … to identify which tweets are saying something good about something important and which are saying something negative.
After two years of studying Twitter, their work wound up in an IBM social media monitoring product, Cognos Consumer Insight.

Jul

2011

Want to See the Future of Social Business?

"There are executives who are social and there are executives who are anti-social. There are executives who do social well and executives that don’t. Some claim to be leading social organizations, and there are those that boast that they are not. There are executives who have thousands of followers, and there are executives that have none.

There are social executives that say, “Trust me” or “Admire me,” that tweet, “Believe me” or “Look at me,” or that yell, “Follow me.” But there are very few executives, only a fraction, who are actually creating next-generation social experiences for their companies like Jeff Schick."

www.cloudave.com/...-the-future-of-social-business

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socialbusiness IBM SPSS atlas analytics predictions sentimentanalysis sentiment socialnetworks Lotusconnections casestudies gamification socialanalytics Cognos

IBMs Social Business Stats

Internal

External

17,000 individual blogs
1 million daily page views of internal wikis, internal information storing websites
400,000 employee profiles on IBM Connections, IBM’s initial social networking initiative that allows employees to share status updates, collaborate on wikis, blogs and activity, share files.
15,000,000 downloads of employee-generated videos/podcasts
20 million minutes of LotusLive meetings every month with people both inside and outside the organization
More than 400,000 Sametime instant messaging users, resulting in 40-50 million instant messages per day
29,000 communities
Over 25,000 IBM employees actively tweeting on Twitter
Over 300,000 IBM employees on Linkedin
Approx. 198,000 IBM employees on Facebook

The IBM Social laboratory is also using gamification and crowdsourcing principles to reduce the cost of internal projects. Schick cited a language translation and localization effort for product manuals that typically cost the company millions. Yet IBM was able to significantly reduce the expense and increase accuracy by awarding points to employees who helped translate the documents. Employees with the highest point totals earned money for their charities.
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- Social analytics is playing a huge role in not just making recommendations of content, people and communities, but in recommending what an organization need do to better its financial results. By using Cognos Consumer Insight technology, we’ve got detailed insight into the interaction of people and content.”
- Think of Atlas as both a map and periodic table of social elements, used to determine how people interact. “It can mine who’s reading who’s blog, who is subscribing to who’s social bookmarks and who is subscribing to specific communities,” explains Schick, “It can identify and draw relationships between people and how they collaborate by analyzing instant messaging, Notes Domino, Outlook Exchange and other messaging solutions.”
- When IBM integrates their Cognos Consumer Insight solution with IBM Connections, they are able to conduct sentiment analysis across their communities, blogs, activities, discussion forums, and micro-blogs to determine if projects are going well or not. Add Atlas technology to the mix, and IBM can also analyze sentiment in email. With that powerful concoction, predicting the viability of internal projects will get easier.

Feb

2011

Portals and KM: Lotusphere 2011 Notes: Future of Social Business – Rest of the Story

"I am very pleased to be back after ten years. The Wednesday morning keynote focused on the “Future of Social Business” Speakers include: Charlie Hill, Distinguished Engineer and CTO, IBM Collaboration Solutions; Kristen Lauria, VP of Marketing and Channels, IBM Collaboration Solutions; Chris Dziekan, Cognos Office of Strategy Executive; Mike O’Rourke, VP of Rational Strategy and Product Delivery; Mike Winter, Arichitect and Development Manager of Enterprise Content Management; and Irene Greif, IBM Fellow and Director, Collaborative User Experience."

billives.typepad.com/...usiness-rest-of-the-story.html

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socialbusiness enterprise2.0 BI knowledgeworkers knowledgework IBM Cognos personalbranding onlinebranding reputation humanresources analytics sentiment sentimentanalysis casemanagement processes collaborativeprocesses culture

Mike Winter discussed content management challenges providing context to documents. Knowledge workers need agility but only 11% said they have a good case management and 40% have difficulty making adjustments in case based work. So IBM developed Case Manager as a single place to coordinate case associated content and align tasks for better case managemen
Case Manager is part of the transformation to more social content management. This reminds be of the early work process aligned KM work I was involved with in early 90s using Lotus Notes and adding social aspects to business processes with tools of the day.
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- Rational Team Concert, creates a collaborative environment across the development life cycle by integrating Connections. It uses Web 2.0 dashboards to allow the team to see what is happening now with all the team members. IBM is benefiting from this approach internally. There are cycle time reductions by over 30%. Software reuse is over 50% and there is a component cost reduced of 50%. I remember that our team hand built similar dashboards in our early 90s KM work with Notes. Today it is both better and easie
- Now Charlie made a prediction. Increasingly your online branding will become a metric in HR in such areas as hiring, promotion, and compensation
- We will see a transition form static business process and to more collaborative processes that evolve using real time analytics.
- Irene continued to say that we need an integrated view of data: physical, social, and enterprise. They are now looking at sentiment inside the company to understand issues with products being used inside the company. Looking inside and outside the company requires different analytics. For example inside you can use email. A new research project Crowdsourcing Squared is using location integrated with our data. They also found that people in some countries are more likely to ask questions in a status updates than others.
- They are also working to put context in communication and making it easier for non-native speakers. Also, they are making other changes to accommodate different cultures. Irene predicted that we will see any difficult cultures within companies

Dec

2010

Cisco Jumps Into the Social CRM Fray with SocialMiner

"Cisco announced today its first social CRM tool SocialMiner, along with a "customer care" desktop application called Cisco Finesse. SocialMiner is designed not just to help marketers track customer sentiment on social media site such as Facebook and Twitter, but to staff to interact with social media users. SocialMiner is entering an already crowded but rapidly growing space, as did its internal social networking tool Quad."

www.readwriteweb.com/...o-jumps-into-the-social-cr.php

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cisco socialminer markerting sentiment customercare socialnetworks quad customersentiment socialcrm finesse