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"SAP hasn't necessarily set up its StreamWork product as a competitor to Jive's social collaboration software. SAP is actually a customer of Jive, albeit for the software that powers the SAP community website rather than for internal collaboration. However, in terms of getting work done inside an organization, SAP says it is playing a whole different game."
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Six years after the rise of the Enterprise 2.0 concept, organizations are still struggling to achieve the kind of "natural adoption" that social business advocates keep telling us is right around the corner,
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Although applications for CRM or supply chain and procurement are widely employed, they don't necessarily cover the entire process they aim to facilitate.
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"It has become accepted wisdom that weak ties — your acquaintances, distant colleagues — can provide more novel information than close ties. But new research by Marshall Van Alstyne, associate professor at Boston University and a visiting professor at MIT, suggests that in some cases strong ties are better."
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“You can think of knowledge markets as crowdsourcing, but our particular twist on it is the economic optimization of crowdsourcing, applying economic theory to these social science properties,” he says. “How can we get better answers, get higher rates of contribution? How can we do better resource allocation? Can we value the information shared? Can we cause economic growth inside an information economy? Those are our areas.”
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Van Alstyne explains how some of his new research challenges the existing theory about the value of strong ties versus weak ties, and why we should beware of “interrupt-driven communication.”
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"I believe SAP is an under-appreciated leader in the Web 2.0 space, and this blog attempts to explain why. First, I should first point out that there are three distinct categories you can talk about SAP interacting with Web 2.0 technology:
* Web 2.0 by SAP – Web 2.0 products and services SAP provides to customers
* Web 2.0 with SAP – how SAP uses Web 2.0 techniques to interact with our customers and partners
* Web 2.0 at SAP – how SAP uses Web 2.0 technology within SAP"
"The SAP BusinessObjects Social Network Analyzer came out last year, combining business intelligence with relationship data to create a “social intelligence” solution. It’s a prototype from the SAP BusinessObjects Innovation Center. It can combine information from HR systems, CRM systems, project databases, committee attendee lists, distribution lists, and any other other system that contains relationships between people."
"France has a plan to put the latest 2.0 technology at the service of its citizens called Le France Numérique 2012. It outlines how the government intends to:
* Provide everybody access to digital networks and services
* Develop and provide new digital services
* Grow the number and usage of digital services by companies, government departments, and individuals
* Modernize the governance of the digital economy "
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The project uses the Social Network Analyzer (SNA) technology from the SAP Business Objects Innovation Center to improve collaboration and government transparency in the public sector, laying the foundations for “Administration 2.0”.
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- Optimize collaboration within public-sector organizations
- Improve transparency and convenience for citizens accessing services (who does what)
- Improve the ability of public-sector organizations to understand and react to the needs of citizens (who needs what)
the team will research how best to use social network analysis technology for government departments and local authorities, in order to:
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"12Sprints.com is a project from the Business Objects group at SAP, and seems to be related to a concept SAP previously called “Bridge Space.” Bridge Space was a concept demo a couple of years back at SAP to promote immersive meetings, collaborative decision making tools, linking applications and data into planning and decision-making processes, and just generally making decisions more transparent, collaborative, process-oriented, data-driven, and actionable."
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While a social tools user would have no trouble picking up the basic use of 12Sprints.com, a less savvy user will struggle, and even a very experienced social tools user will almost certainly miss much of the capabilities of 12Sprints.com due to lack of instructions, tutorials, examples, and help.
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The tools provided for collaboration, decision making, assignment of tasks, sentiment management, etc. were nicely laid out, performant, and stable in my use.
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"My take. The promise of convergence between consumer social computing and large-scale enterprise technology is at hand, making this a vibrant and creative time. As definitions of consumer and enterprise blur, future success belongs to vendors that innovate and adapt to evolving perceptions around what “enterprise” actually means."
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Chatter introduces an important concept of software that combines messages from machines with status updates from people in a simple interface.
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Chatter’s ability to create feeds for not just people, but content and applications is both its unique feature and its most important benefit
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"Should you happen to be one of those people, we’ve got a number of different resources that you can use to get up to speed with Google Wave. This time around, however, we wanted to look at how people are actually using it now. From process modelling and customer service, to project collaboration, annotation, and gaming, the examples listed here highlight the power of the newborn medium, and in part, showcase what we can expect as the platform matures."
"The prototype was featured at the SAP TechEd event in Phoenix this week, and one team at the Business Process Design Slam event have posted on their experience of using the tool, using it to automate business processes related to forming a virtual community-based power plant made up of resident’s personal solar wind generation."
SAP recently announced a new set of Social Media Participation Guidelines and an internal forum to help employees make the most of new social media channels such as Blogs, Twitter, LinkedIn, and YouTube. In the spirit of Web 2.0, and like other organizations such as Intel and IBM, we would like to share our guidelines with the community.
SAP is sponsoring a part of the Innocentive site where both SAP and other SAP users such as customers, can post problems. SAP considers this to be an open marketplace for their customers can go to get solutions. The organization posting the problem also posts a bounty of how much they are willing to pay for the solution.
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