Bertrand Duperrin's Library tagged → View Popular, Search in Google
"The words "risk management" usually evokes less subjective, more data-driven pursuits. But data and objectivity can only get you so far. Philosopher Karl Popper famously proposed that to be scientific, a theory had to be falsifiable: that is, it had to make predictions that could be tested and possibly shown to be wrong. Popper spent a lot of time thinking about this definition of science and the burgeoning science of probablility, which he called propensity."
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To navigate such unquantifiable hazards, then, you need to make judgment calls. And that's where argument (or discussion, or conversation, if you prefer) comes in. You want diverse, even opposing viewpoints. You want to manage their interactions in a way that allows the quieter, less-senior, less-predictable voices to be heard. You probably do want to accord different weights to the arguments of different people, although deciding how to do so (past track record? clarity of argument?) is hard.
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In any case, it should be clear that you don't want to just let the loudest voices win.
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"Nul ne peut l’ignorer, les pratiques RH évoluent à vitesse grand V au sein des organisations. Comment les entreprises font-elles face à ces changements ? Il semble que certains DRH voient dans la R&D une alternative crédible pour développer des solutions et produits innovants en matière de ressources humaines."
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Les experts s’accordent à le dire, aujourd’hui le potentiel de leadership, les attitudes professionnelles et bien sûr les compétences tendent à s’imposer comme des critères au moins aussi essentiels que l’engagement, l’évaluation, le développement et la fidélisation des collaborateurs.
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la pénurie de talents s’impose désormais comme une réalité qui implique certes pour l’entreprise de relever le challenge de la fidélisation mais également, plus en amont, de l’identification des collaborateurs dotés d’un haut potentiel.
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"Dans son rapport sur l’usage des nouvelles technologies de l’information et de la communication au travail, le Centre d’analyse stratégique (CAS) met en garde sur les risques psycho-sociaux qu’elles induisent. Pour contrer les dérives, les DRH doivent être en première ligne sur ce sujet."
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les effets des TIC sont souvent positifs, en apportant de l’autonomie, mais ils peuvent également se révéler défavorables, en contribuant à la disparition du collectif du travail. Parmi les dangers, le rapport souligne que les Tic « occasionnent du stress, une surcharge de travail », en brouillant les frontières entre vie privée et vie professionnelle, « des troubles musculo-squelettiques et un sentiment d’urgence ».
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Pour éviter ces risques, le CAS préconise de considérer le système d’information « comme un outil d’aide au travail des salariés ». Cela passe par « la mise en place d’outils de régulation interne des usages », comme par exemple, l’interdiction d’envoyer des e-mails le soir après une certaine heure ou le week-end.
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"The real trend this year is not the technology. It’s about helping business people make better decisions, and actually change the way companies do business. Analytics has always been about transforming business, but the recent huge changes in analytic technology have created interesting new opportunities for business innovation."
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Analytics technology has been changing fast. On the back end, new technologies have come together to provide what Gartner calls “extreme data performance”. These include in-memory, column data stores, in-database calculations, massively parallel architectures, complex event processing, Big Data / NoSQL / Hadoop, and cloud architectures.
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"The Dawn of Emergent Collaboration” for MIT Sloan Management Review in 2006, and went on to expand on those ideas in our magazine and in the book Enterprise 2.0 (Harvard Business Publishing, 2009).
In a new Q&A with David Kiron, executive editor of Innovation Hubs at MIT SMR, McAfee looks back at the past six years and what he’s learned about the triggers that generate CEO interest in social networking, what he misread and why the idea of controlling information flows is becoming obsolete.
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In retrospect, I should have anticipated that we’d be hanging the “2.0″ suffix off everything, but I didn’t. We hadn’t yet been bombarded with “Everything 2.0,” so that suffix wasn’t as tired as it is now.
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I have always tried hard not to use the term “social,” not because it’s inaccurate, but because it has primarily negative connotations, especially for a really hard-headed, pragmatic manager in a business, decision-maker in a business,
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"In this post, Bjoern Negelmann suggests that German preference for decentralisation leads to a focus on knowledge sharing between co-workers as the basis for their enterprise 2.0 activities. In France however, the preference is for social networking leading to a focus on relationships (“the indirect / network effects of being interconnected”)."
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In Group Collectivism Germany 4.0 – France 4.4
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Assertiveness Germany 4.6 – France 4.1
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"La gouvernance de l’information, c’est un peu comme l’entreprise 2.0 (et ce n’est pas un hasard) : on en parle beaucoup, mais on la “réalise” peut être un peu moins !
La gouvernance de l’information est un élément indispensable à la construction de l’entreprise de demain car elle est déterminante pour la CONFIANCE.
Pour beaucoup, la gouvernance a été jusqu’alors une stratégie de défense, de protection et les mises en oeuvre de solutions ont été principalement faites pour répondre à des litiges !
C’est peu dire que la gouvernance n’est pas encore directement “intégrée” dans notre quotidien !"
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la gouvernance de l’information doit être réfléchie principalement en tant que soutien aux affaires et non pas seulement comme une stratégie de défense décidée par les “risk managers” et les directions juridiques.
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- rendre la “prise de décision” plus facile et transparente,
- définir clairement les rôles et les responsabilités,
- décider de “règles” (guidelines) à propos des contenus partagés et générés par les “utilisateurs” (versus ceux générés au niveau des applications d’infrastructure)
- et ,, pouvoir “quantifier” les coûts de la non conformité des informations par rapport aux “règles” métiers (usages) ce qui implique de pouvoir disposer d’indicateurs clairs et pertinents pour le “business”.
Dans le contexte plus concret du quotidien des organisations, cela oblige, pour autant qu’on le veuille, à un certain nombre de “nouveautés”, à savoir :
Organizational culture powerfully influences a company's performance — or at least we say so. I often hear executives reassure me that projects will get done because "we have an execution culture," or that customers will be well taken care of because "we have a culture where the customer comes first." At the same time, culture is also one of the great rationalizations for managerial shortcomings. Many times I've heard that a project was delayed because "we don't make quick decisions around here," which is the managerial equivalent of "the dog ate my homework."
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Organizational culture powerfully influences a company's performance — or at least we say so. I often hear executives reassure me that projects will get done because "we have an execution culture," or that customers will be well taken care of because "we have a culture where the customer comes first." At the same time, culture is also one of the great rationalizations for managerial shortcomings. Many times I've heard that a project was delayed because "we don't make quick decisions around here," which is the managerial equivalent of "the dog ate my homework."
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Any management team can assess its culture by asking these kinds of simple questions across a range of organizational behaviors. For example: To what extent do we reward individual vs. team results? To what extent do we share information broadly or parcel it out narrowly? To what extent do we encourage or discourage risk?
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Quelle gouvernance face à l’augmentation des données et des contraintes réglementaires ?
2 days ago "
"La tendance est en effet de moins en moins à se contenter d’écouter. Les prestations de veille se complètent progressivement en intégrant des offres/fonctionnalités réactives ou de community management. Un métier encore jeune, en pleine explosion mais bien plus compliqué qu’il n’y paraît, et pas toujours bien compris. "
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Si on est à même d’identifier les plus grands fans et détracteurs (avec le sujet épineux de l’évaluation de l’influence ou de l’audience de ceux-ci) online, il y a matière à les traiter de manière spécifique tout au long de l’année
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La création ou curation de contenus et le storytelling seront aussi des expertises clefs pour nourrir ces échanges… Certaines marques lancent même leur « social media room » comme Gatorade ou H&M
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"In 2011, Internet-based capabilities, including social networking, are no longer a “nice to have” at the Department of Defense. According to official documents, policies statements, and the example set by the chairman of the Joint Chiefs of Staff, these capabilities can and do contribute to the missions of the Pentagon. Yes, loose tweets may sink fleets, as a read of the U.S. Navy social media handbook reminds sailors, but the opportunities appear to balance the risks."
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As a result of these findings, it was determined that access to Internet-based capabilities is a critical functionality that must be preserved, despite some associated risks. Therefore, rather than restricting access to these capabilities, the NIPRNET must be configured and guidance integrated regarding the proper use of Internet-based capabilities into OPSEC education, training and awareness activities to allow safe use of them by all components.
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the Pentagon will not ban social media. Instead, the DoD appears to be shifting to a posture where the use of social media, both in external and internal platforms, will be integrated into the work of all service members, aka “components.
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"There is a movement taking place in the IT industry that is really driven by major consumer technology vendors including Apple, Google and Facebook. What these three companies do is really starting to set the tone for what people expect from a software application. The expectations of a software application may have historically centered around its ability to solve business problems or to enable specific types of transactions or management processes. Today, the software application is expected to let users communicate and interact with each other the way that they can on Facebook. Organic and guided search as found on Google is also expected, as is the intuitive usability of the iPad.
In fact, employees and managers of most any business are already communicating with each other through various Web 2.0 technologies — the problem being that all of this communication is taking place outside the bounds of formal and secure IT systems."
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While some business software companies work to integrate their offerings directly with online tools like Twitter or Facebook, the real business benefits will come from enterprise resources planning (ERP) and other enterprise software that mimics the functionality of these popular online tools
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When technologies or individuals circumvent ERP, these security measures are rendered ineffective. Building social media-type enterprise 2.0 functionality into ERP will leverage the inherent security benefits of the ERP system.
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"Les réseaux sociaux en entreprises: ce qui est autorisé et ce qui est interdit, la confusion entre le professionnel et le personnel et autres dossiers brûlants des RH… on vous invite à découvrir la présentation de Nicolas C. Sauvage – Avocat Associé chez Reed Smith – lors de la dernière conférence Media Aces."
"One area of thinking around innovation that doesn’t get much attention is how ownership and governance affects the ability of an organization to be innovative. It’s an issue that’s been playing on my mind for a few years but a recent conversation has prompted me to write down some ideas. First. I’ll just outline the conversation and then I’ll put down a few thoughts about links between corporate governance and innovation. "
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As a partnership, the way to become a partner was to sacrifice work-life balance for twenty years to get a substantial ‘annuity’. Asking partners to invest in more risky and longer term business proposals is really like asking them to risk their annuity for a return that they may never see. Getting short-term and incremental business improvements funded was no problem, but the partners were never going to have the necessary risk appetite for innovation.
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On the other hand, a lot of innovative firms that I know are owned by entrepreneurial people who have an appetite for risk and understand the innovation process. There may be a real advantage here for owner-operated firms.
"La charte des relations de travail que vient de concocter 3M « regroupe des attitudes et des objectifs non quantifiables » que l'entreprise souhaite voir adopter par l’ensemble de ses collaborateurs « afin de créer un environnement de travail sain et stimulant ».
Cela commence par : « Je déclare avoir été informé que 3M attend de moi d’être le premier responsable/garant du bon équilibre entre ma vie au travail et ma vie privée »."
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Au final, si le salarié n'est pas bien ou se trouve trop stressé, on saura bien (et vite) lui rappeler qu'il n'a pas respecté cette charte des relations de travail. Il s'agit bien d'une charte à sens unique dans laquelle tous les devoirs et les obligations pèsent sur le salarié et non sur l'entreprise
"A panel of CIOs, academics and industry experts has urged IT departments to adapt or risk falling foul of business. The panel, comprising speakers who will be presenting at the 360°IT event later this month have warned that IT departments could become extinct if they are unable to support technology-savvy users using their own IT rather than corporate-approved systems."
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He says, "In the public sector, there is a belief that you can control information. In social media there is very little control. We need situation awareness."
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All technology needs to be secured, not locked down
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"How are you addressing the risk of employees posting something “stupid” on a community like promising a customer something they cannot deliver or something along those lines?
I need examples asap for a preso to the exec team by the end of the week. Would love to hear from you."
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Prevention begins with good policies. Make sure you have the right social media policies in place to begin with.
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Make sure you have a good community management governance structure. You do need to have a governance model
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"Point: By picking where open innovation occurs and what it communicates to the rest of the organization, innovators can protect open innovation efforts from corporate antibodies
Story: All organizations, especially large ones, have an "immune system" in the form of an army of fine-tuned antibodies that root out risk and threats to the smooth-operating status quo. These antibodies help drive efficiencies, attack waste, promote uniform performance, and prevent infection for foreign ideas."
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The sandbox metaphor works on two levels. It provides a protected place for innovation to do its value-creating experimental work. The sandbox also is the container for the innovator's gritty sand, protecting the larger organization from the risky rough ideas.
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The most-cited communications recommendation, used at HP and Shell's programs, is communicating what the innovators did and not what they are doing or planning to do. This focuses the discussion on the new products, new customers, new revenues, and new profits generated by innovation, rather than on the potentially risky or disruptive projects underway by the innovators
"“Recovery will not be restoration of the pre-recession market. Trying to get back to where we were will be like chasing a red herring,” said Jean Martin, executive director of the Corporate Leadership Council of the Corporate Executive Board, a global business research network"
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A shift in consumer buying behavior will require sales teams to revisit old assumptions about customers and their needs.
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There is a need for companies to have more agile risk management strategies.
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Those trying to read the tea leaves about Enterprise 2.0 these days can see that the software at least has arrived in a bare majority of companies, even if it’s just Facebook or Twitter across the firewall. Genuine adoption and meaningful integration into business processes has certainly happened in a number of organizations, but is still the edge case today rather than the rule. That’s not to say the current case studies aren’t reporting gains, they generally are. But the message here is that many enterprises are now actively in full contact with the social computing world, whether they want to or not, and now it’s time to understand how to deal with the benefits and issues.
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