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May
2
2012

"Summary: Concepts from the gaming industry have become increasingly useful as a way of improving and optimizing how we get work accomplished for our businesses. While many in the enterprise world may not be ready to adopt these ideas yet, gamification increasingly looks to be an effective set of techniques that now has an entire cottage industry forming to make it easier to achieve results."

gamification crowdsourcing rewards

  • In fact, as enterprise platforms — particularly internal social networks — open up to embedded third party applications (such as OpenSocial) and business applications themselves add gaming features, the decision point on whether to apply gamification strategically is approaching for many organizations.
  • 5 more annotation(s)...
  • Enterprise gamification: Will it drive better business performance?
Apr
26
2012

"Blue Shield of California finds social apps and rewards engage its employees in wellness programs, sees potential for its insurance customers."

gamification humanresources wellness wellbeing casestudies blueshield socialmedia rewards socialnetworks insurance health

  • A major West Coast health plan has jumped on the social gaming/networking trend in fitness and wellness applications. Blue Shield of California is already offering one such program to its employees and will soon provide two more.
  • Recent research had shown the power of social connectedness in improving health outcomes, and mobile health apps were suddenly catching on among consumers
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Feb
23
2012

"Yaniv Corem joined IBM Research – Haifa in June 2010 after completing his undergraduate work at the Technion – Israel Institute of Technology, and earning his master’s degree in architecture and computer science from MIT. Aside from his enthusiasm for rock climbing and bouldering, Yaniv is passionate about projects that use the "wisdom of the crowd" to solve difficult problems, complete tasks, gather data, and more."

gamification ibm ibmresearch learning adoption rewarding rewards socialanalytics motivation

  • Gamification is the process of using game thinking and game mechanics in non-game applications to increase engagement. Game thinking can be used to make almost anything fun and encourage people to get involved.
  • Games bring out that sense of competition within a safe and fun environment, where learning takes place naturally
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Feb
14
2012

"Here are 5 keys that have helped USAA build a successful and long-lasting employee-led innovation culture."

USAA innovation culture casestudies collaboration rewards recognition

  • 1. Innovation Leadership Starts at the Top

     

    We’ve all heard the adage that without CEO and executive level support for innovation, it won’t go very far.  That is certainly true, but it requires much more than just lip service – ideally, innovation should be somewhere on the CEO’s performance scorecard. 

  • 2. Make it Easy to Innovate

     

    If employees are required to innovate only at certain times or in certain places within the enterprise, then innovation will be stifled.  The business must provide easily accessible tools, preferably web-based allowing universal access, for employees to submit and develop innovative ideas. 

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Nov
18
2011

"Répondre aux demandes du marché nécessite un recours à une innovation permanente. Dans cette optique, faire de ses employés les premières sources d’innovation peut être intéressant. "

innovation performance crowdsourcing openinnovation casestudies tibco market rewards

  • . Par exemple, chez TIBCO, plus de 50% de nos revenus proviennent de produits qui n’existaient pas il y a de cela 5 ans. C’est bien simple, il faut innover en permanence
  • Il faut avoir plusieurs coups d’avance sur le marché, et cela passe par une innovation intégrée au process de fonctionnement de l’entreprise.
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Oct
12
2011

"Incentive programs are ubiquitous in corporations, but there are serious flaws in how they have been implemented, particularly for executives. For an incentive system to usefully support a firm's long-term, society-focused agenda, companies need to lessen their reliance on financial rewards to motivate top management, strengthen share-ownership requirements and stock-vesting conditions for senior executives and board members, and change CEOs' perception of compensation as a tool to "keep score" vis-à-vis their peers and bolster their own egos."

incentives CEO longterm rewards

  • Given the limited effectiveness of economic incentives in bringing about desired behaviors, it goes without saying that all companies — but particularly those committed to creating value for society — should avoid focusing inordinately on monetary rewards to motivate their executives.
  • he also relied on "pride and recognition that come from being a good citizen and living up to the values of society" to drive the right behaviors. In fact, he emphasized that he didn't want "pay to disturb motivation."
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Organizational culture powerfully influences a company's performance — or at least we say so. I often hear executives reassure me that projects will get done because "we have an execution culture," or that customers will be well taken care of because "we have a culture where the customer comes first." At the same time, culture is also one of the great rationalizations for managerial shortcomings. Many times I've heard that a project was delayed because "we don't make quick decisions around here," which is the managerial equivalent of "the dog ate my homework."

management culture rewards incentives informationsharing risk riskmanagement

  • Organizational culture powerfully influences a company's performance — or at least we say so. I often hear executives reassure me that projects will get done because "we have an execution culture," or that customers will be well taken care of because "we have a culture where the customer comes first." At the same time, culture is also one of the great rationalizations for managerial shortcomings. Many times I've heard that a project was delayed because "we don't make quick decisions around here," which is the managerial equivalent of "the dog ate my homework."
  • Any management team can assess its culture by asking these kinds of simple questions across a range of organizational behaviors. For example: To what extent do we reward individual vs. team results? To what extent do we share information broadly or parcel it out narrowly? To what extent do we encourage or discourage risk?
Aug
3
2011

"There are a few sensations in life that manage to thrust us into action, or provoke us to work without a motive. Sensations so powerful that we fall victim to a form of altruistic amnesia. We’re driven by its hidden motivational forces and we forget the benefits are for someone else. In short, neither lack of advantage nor lack of compensation deter us."

casestudies accenture gamification adoption sociabusiness enterprise2.0 emotions rewards sharepoint profiles collaboration newsgator

  • SharePoint 2010 platform with NewsGator add in for Social
  • Yammer for microblogging
  • 12 more annotation(s)...
May
14
2011

"Gamification is a hot topic for consumer applications. It is changing the way the companies, especially the start-ups, design their applications. The primary drivers behind revenue

and valuation of consumer software companies are number of users, traffic (unique views), and engagement (average time spent + conversion). This is why gamification is critical to consumer applications since it is an effort to increase the adoption of an application amongst the users and maintain the stickiness so that the users keep coming back and enjoy using the application.

This isn’t true for enterprise applications at all."

gamification enterprisesoftware software consumerapplications enterpriseapplications rewards applicationdesign

  • For enterprise applications, the end user is not the buyer. The buyers of enterprise applications write a check but don’t use the applications, and even worse, the end users have a little or no influence on what gets bought.
  • The fundamental reason behind poor adoption of the enterprise applications is that they are simply not easy-to-use and they almost always come in the way to get the actual work done. In many cases, they are designed to be orthogonal to the actual business process that it is supposed to help an end user with. Also, in most cases, these applications are designed top-down to serve the needs of senior management and not the real needs of end users e.g. a CRM system that helps management to run pipeline reports but doesn’t help a rep to be more efficient and agile
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May
2
2011

"Like many other platforms, including popular networks such as Facebook, Empire Avenue caters to human psychological factors and uses game techniques to reward participation and encourage a participant to willingly "give up" what is truly valuable in business--data. So why would someone want to give up data? Facebook knows the answer to this question: social currency."

facebook empireavenue socialcurrency rewards badgeville competition statuses

  • Social currency is shared information that encourages further social encounters. It's not a new concept, but the social web increases its prevalence.
  • As someone who has taken a deep dive in several social networks (I joined Twitter in 2007) and observes both the gaming and currency aspects of them, I do believe these dynamics will influence the business world as it becomes more connected.
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Apr
20
2011

"Employees are a key element in social business. As a company starts to activate and officially sanction its employees to publish social media and use social technology, the details of managing the participation of a diverse workforce get tricky quickly."

socialbusiness enterprise2.0 participation valuecreation contribution volunteerism rewards

  • Management almost never wants non-exempt (e.g. hourly) workers to get paid overtime for participating in social media – say an internal community or answering support issues on Twitter while representing the brand.
  • Most of the people I know who are involved in social media are of the white-collar salaried variety. Many of them participate in order to gain a competitive edge in their work. But what happens when the rest of the company gets involved?  In particular, when the participation happens for corporate benefit and being social becomes part of the job…how should employers reward this value creation?
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Mar
19
2011

"L'agence Criteo dépoussière le concept paternaliste de l'employé du mois. Chaque mois, chacun des 300 salariés dispose d'un crédit de 100 euros à donner anonymement, au travers d'un vote, à un collègue proche ou en poste à l'autre bout du monde. "

humanresources rewards compensation casestudies criteo

Mar
15
2011

"La "gamification", ou utilisation des mécaniques de jeu pour d'autres applications, est un des gros buzz du moment. En janvier 2011 s’est tenu d’ailleurs le premier Gamification Summit. La gamification consiste essentiellement à se demander ce qui nous attire tant dans les jeux puis d’en extraire les recettes fondamentales, afin de les appliquer hors du cadre ludique. Au cœur de ce processus se trouve l’idée que le gain de points, l’acquisition d’un statut, sont des moteurs d’amusement suffisants pour encourager les utilisateurs à recourir à un service. "

games gamification rewards foursquare badgeville currency metacurrency openmoney

  • ). L’inspiration des applications gamifiées, ce sont plutôt ces jeux minimaux, "sociaux", "occasionnels" dont Farmville est l’exemple le plus fameux
  • Selon les thuriféraires de la gamification, le concept devrait bientôt devenir partie intégrante du design de n’importe quel site web.
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Mar
1
2011

"If a company wants to change its culture to one where positive risk management is at its very core, then analysing and making improvements to the various strands from which the culture of a company is made up can provide a valuable way to effect this change.

Five key questions on using reward as the driver for change

One of the key tools in changing the culture of a company and focusing its employees on risk management and accountable behaviour is to target its remuneration structure – and the underlying performance-management system that may impact on remuneration."

rewards alignment change culture remuneration strategy riskmanagement

  • Remuneration committees should have a clear understanding of the strategic direction of the company and should consider what financial and non-financial targets are appropriate for the company’s most senior executives, in line with the desired culture.
  • Reward will only be a useful tool in shaping behaviour if employees are aware of the factors that influence it. Employers can raise awareness through the intranet, in emails to employees, in discussions between employees and their managers and in bonus scheme documentation.
Feb
12
2011

"Gamification is the use of game play mechanics for non-game applications (also known as "funware"), particularly consumer-oriented web and mobile sites, in order to encourage people to adopt the applications. It also strives to encourage users to engage in desired behaviors in connection with the applications. Gamification works by making technology more engaging, and by encouraging desired behaviors, taking advantage of humans' psychological predisposition to engage in gaming. The technique can encourage people to perform chores that they ordinarily consider boring, such as completing surveys, shopping, or reading web sites "

gamification gaming rewards humanresources timemanagement time

  • The thing is, each of us values our own time differently. Some people just love to work 16 hours a day, 6 days a week, some like to hang out and do nothing - and all the usual shades of grey in between. Some people have enormous amounts of knowledge to share, others just love to hear themselves talking (bis). What's in it for them? Truth is, it depends - per person

  •  We have the salary system, where we try to reward equally and measure employee input, and compensate that with employer input: money. Does that work? After a while, the system ends up keeping employees just not dissatisfied enough
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Jan
25
2011

"In John Hopson’s article Behavioral Game Design he shares the basic ways people react to different patterns of rewards. He ends the article with this: “Each contingency is an arrangement of time, activity, and reward, and there are an infinite number of ways these elements can be combined to produce the pattern of activity you want from your players.”"

gamification rewards games gaming enterprise2.0 profile adoption

  • Add a “date field” for the updated date. Display “recently updated profiles” list on the profiles dashboard.
  • Add a “date field for the last viewed date. Display “recently viewed profiles” list on the profiles dashboard
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Dec
9
2010

"At the New MR Virtual Festival, Diane Hessan of Communispace said one of the most frequently asked questions she gets is, “What are the critical successful factors for a community?” Having built over 400 of them, Diane says, “We have probably made more community mistakes than anyone in the world!” Based on those experiences, and on extensive research on research that Communispace has done, Diane has identified 8 myths about successful research communities"

communities panels technology ROI decisionmaking decision myth rewards participation

  • Myth: Communities can be valuable for almost any decision. There is a myth that you can just ask members about anything, figure out what they are saying, and move forward
  • Technology is important: you have to have a rich feature set; you need an ability to run with subsets; to profile community members, but engagement is the most important thing.
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Nov
2
2010

"C’est notamment le cas avec Badgeville qui permet à des éditeurs de sites Internet de développer, piloter et mesurer l’engagement des utilisateurs au travers d’un système de récompense en fonction ce cet engagement.

A la lumière de cette description, on peut effectivement imaginer de nombreuses déclinaisons au sein de l’entreprise dont je vois 2 objectifs :"

badges rewards foursquare badgeville engagement collaboration identification

  • Là où les FAQ et autres aides en ligne ne suscitent plus vraiment d’intérêt chez les utilisateurs, un parcours d’initiation et de montée en compétences balisés de récompenses pourrait apporter un aspect ludique intéressant.
Aug
13
2010

"Every month I review the search terms that lead people to our Knoco website, just to see what people are searching for. A common search term that came up again this month, is "How to incentivise knowledge sharing".

I thought it was worth a blog post on it's own.

The simple answer is Don't!"

knowledgesharing knowledgemanagement incentive pull push explicitknowledge tacitknowledge rewards

  • Firstly, make it clear that Knowledge Sharing is part of the job. If you need your sales reps to put knowledge into the CRM system, then write it into the company expectations. Just as timewriting is an expectation, or performance appraisals are an expectation, so knowledge entry should be an expectation, in this case
  • 4 more annotation(s)...
  • Knoco stories: How to incentivise knowledge sharing?
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