Bertrand Duperrin's Library tagged relationship →  View Popular, Search in Google

"Many of us in business have heard the popular aphorism, "People are your greatest asset." Some of us may even believe it. But is this sentiment reflected in our corporate cultures and the way our leaders lead? For the most part, no — and there's a reason for that. "

people empowerment production productivity collaboration collectiveintelligence expertslocation emergence structure coordination relationship

"Ask any sales leader how selling has changed in the past decade, and you'll hear a lot of answers but only one recurring theme: It's a lot harder. Yet even in these difficult times, every sales organization has a few stellar performers. Who are these people? How can we bottle their magic?"

sales problemsolving relationship

"In looking at different definitions with different perspectives and a business lens, the one above made the most sense to me. After 16 months, it was time to revisit a diagram created for “A Guide to Understanding Social CRM”. I will not go so far as to call my earlier work wrong, naïve is a better descriptor. The evolution diagram contained my thought process at that time. Without over using the concept, my own thinking has evolved."

crm socialcrm data process relationship context interactions

I think trying to define something is a very good exercise to understand what you are dealing with or what you are trying to do it for. It also helps to communicate internally. And regardless of what many say, I don’t think there are enough definitions of (Social) CRM, at least not good ones.. But that is a personal opinion, not relevant to today’s post.

socialcrm process strategy philosophy mindset capability technology practices performance customer relationship

"Now businesses and organizations are seeking to adapt to the Social Web and incorporate this big switch in human behavior and cultural habits into their operations and strategies. At IBM — and consultancies such as Dachis and Altimeter — this new stratagem is often referred to as “social business.” It entails more than just business use of social software and networks for external purposes such as marketing. In the fuller view, social business is about re-shaping organizations to become more collaborative, communal and capable in fostering human relationships. Not surprisingly, such a new frontier is right in the wheelhouse of the strategy & transformation consulting services offered by Global Business Services (GBS), the part of IBM I work in."

socialbusiness informationsharing socialcontract relationship culture management casestudies IBM trust

"Relationships drive business. Within the chaotic crush of interaction data coming off the Internet, smart mobile devices, Social Media, and Communities, is pure customer relationship gold. Three CRI (Customer Relationship Intelligence) metrics distill the gold—Relationship Value, the “effect” in relationship cause-and-effect; Interactions, the “cause;” and Variable Interaction Cost."

customer relationship costs interactions measurement management2.0 metrics Customerrelationshipintelligence customerrelationship communities

socialcrm relationship crm

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"Trust makes networks work. When trust is high among members of a network, there’s a wonderful cohesiveness and capacity to get work done. When trust is low and relationships are plagued by suspicion, networks collapse into brittle organizational structures that rarely offset their operational costs in real world outcomes."

networks socialnetworks trust relationship respect autonomy

The world of networking continues to expand. For years, people have been encouraged to build a strong, wide personal network to get information and keep connected. Facebook, LinkedIn, Google and other Internet sites have made everything about this task easier than ever. In particular, they have made access to long-lost friends, colleagues and acquaintances as easy as a few keystrokes. Now with relative ease, people can reactivate what may have seemed like dead connections.

Are those reconnections valuable — particularly in terms of the world of work?

socialnetworking relationship reconnection sharedperspective trust alumni

"What if your employees sat around writing about their personal lives on your company’s internal blog?"

blogs blogging socialmedia productivity internalblogs relationship research reputation e-reputation

"The integration of social media and CRM technology will give businesses an unprecedented ability to build deep relationships with their customers within a few years, according to analyst Gartner."

gartner socialmedia crm socialcrm customerexperience relationship customer

"Je ne vais essayer de faire qu’une seule chose dans ce texte, commenter et expliciter la phrase suivante :

» les technologies relationnelles produisent des relations grammatisées « "

relationship grammatisation behaviors problemsolving machines artificialintelligence creation normation

"The SAP BusinessObjects Social Network Analyzer came out last year, combining business intelligence with relationship data to create a “social intelligence” solution. It’s a prototype from the SAP BusinessObjects Innovation Center. It can combine information from HR systems, CRM systems, project databases, committee attendee lists, distribution lists, and any other other system that contains relationships between people."

SAP expertslocation socialnetworkanalysis businessintelligence collaboration socialnetworks relationship

"I explained my current interest in social capital and asked Stewart which organisations he thought had strong capabilities that resulted mainly from the relationships between their people, ie capabilities built on social capital, rather than the people themselves, ie human capital, or processes, technologies etc."

socialcapital relationship GE boozAllenHamilton incentives collaboration knowledgesharing

"Bolting an "S" onto the CRM seem to make it harder not better. Of course in the days of Social Media companies need to do something. But sCRM seems to be the opposite direction. sCRM seems to be accelerating the disaster we have on the sales side. "

crm socialcrm dataadministration relationship sales lead

While these perceptions are typically not found at the top of IT or business organizations, they are prevalent in the trenches where the work gets done. And they need to be addressed. Without effective internal collaboration between IT and the rest of the business, technology will continue to be underutilized and the potential under-realized. How, for example, can companies leverage collaborative technologies when the teams tasked with exploiting the tools have difficulty collaborating?

IT business collaboration trust mistrust learningcurve relationship problemsolving

The result is that a lot of people in the workforce have a pretty narrow view of what the word “colleague” means. It’s important to broaden that definition and cultivate relationships with people in other fields. Here’s why.

interdisciplinaryrelationships collaboration colleagues learning partnership relationship

1. Structural diversity and centrality of social networks are positively correlated with performance for both individual consultant and project teams.

2. Strong ties to powerful individuals, such as access to executives, is positively correlated with work performance, however having many weak ties to management is negatively correlated with work performance.

3. A team with strong ties to the management can be beneficial for work performance, having many managers working on the same project exhibits an inverted U-shape relationship with performance.

4. Participating in projects with the appropriate social capital can boost consultants‘ work performance in addition to their own social capital.

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The ROI on “connections” depends on what we do, create or solve with our connections which in turn creates a relationship. Get it?

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