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Apr

2012

Here is the next revolution in records and records management?

"What is happening is that records management is about to move beyond compliance. The dream of information management and knowledge management is to unleash or extract the value or a tangible financial return. To do this, there has to be a way to value the information and records. The change is about finding a way to “value” their records so that they can be treated like an asset and managed appropriately."

thoughtmanagement.wordpress.com/...records-and-records-management

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records systemsofrecord value gamification privacy

Jan

2011

Poking at the Soft Underbelly of Social Media

"Firstly, we released a white paper by noted futurist and change agent Geoffrey Moore on Systems of Engagement and the Future of Enterprise IT. The report posed some challenging questions about the world of Systems of Record. It reflected on the ground that we have all been tilling for the ast 20 years and its connection (or some would speculate, lack thereof) to the new world of Systems of Engagement, aka Social Business aka Enterprise 2.0 (so as not to offend any of the legions of consultants who are currently battling over the right term).

Secondly, I spent a good deal of time with a reporter from a major business publication who was interested in the rumors that a major bank (speculation was Bank of America or J.P. Morgan or Citigroup) was the next Wikileaks target. One of the issues we discussed was what this meant for the future of social media. Other than, of course, the obvious conclusion that one should be very suspect of anyone in your organization lip synching to Lady Gaga, who has the largest Twitter following in the world -- 7,829,385 followers."

aiim.typepad.com/...nderbelly-of-social-media.html

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socialmedia records systemsofrecord wikileaks governance information informationgovernance content contentmanagement legal policies

But all this social information and content is something that needs management and governance. I hate to even say this, for fear it may put me in the not cool part of the social crowd. Probably the adult version of the crowd I hung around in when I was an all-state bass clarinetist in high school.
But sooner or later, we are going to have to getting serious about how we want to manage social content. Because the tension to keep it all (to improve the knowledge base of the organization) vs. the tension to get rid of it all as quickly as possible (to keep the lawyers at bay) is going to escalate quickly. This content is valuable to the business. This content is most likely not a record in the ARMA sense (although some might be). But it is electronically stored information in the FRCP (Federal Rules of Civil Procedure) sense. And for organizations that do "social" well, there will be a hell of a lot of it.
6 more annotation(s)...
- Firstly, even though the Wikileaks cable fiasco really had nothing to do with social technologies and had everything to do with the usual caution that the weakest link in our security systems are our people, it will inevitably give ammunition to those ill disposed toward social technologies in the first place
- Secondly, the courts are increasingly including outside-the-firewall social information in discovery requests. Per The Modern Archivist..."Courts have also found that social media and e-discovery are made for each other.
- Thirdly, many organizations have policies relative to the old era of systems of record that would seem difficult if not impossible to extend into the era of social technologies. But they are doing so anyway.
- Social technologies have the ability to transform organizations and make them smarter and more responsive. They can help organizations more quickly come up with answers to difficult questions. They create exponentially more and more varied and more informal information than our kludgy old email systems. The systems become smarter over time as the knowledge base builds. The business imperative of responsiveness and dexterity encourages us to retain this information.
- This is all terrific until something occurs that unleashes the lawyers and the e-discovery requests. And then what? The approach of the courts hasn't been that social content is new and different and needs to be treated differently because of the unique benefits it brings to the business and society
- Let's start thinking systematically about how we should manage and govern and retain all of this ephemeral content. Let's start thinking about how our old system of records definitions need to change. Let's start thinking about a different paradigm for managing information other than just extending the old paper definitions further and further into the world of electronic information. Let's understand that there are risks in just winging it. Let's get on with implementing social technologies, but responsibly.