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"Here are 5 keys that have helped USAA build a successful and long-lasting employee-led innovation culture."
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1. Innovation Leadership Starts at the Top
We’ve all heard the adage that without CEO and executive level support for innovation, it won’t go very far. That is certainly true, but it requires much more than just lip service – ideally, innovation should be somewhere on the CEO’s performance scorecard.
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2. Make it Easy to Innovate
If employees are required to innovate only at certain times or in certain places within the enterprise, then innovation will be stifled. The business must provide easily accessible tools, preferably web-based allowing universal access, for employees to submit and develop innovative ideas.
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"« En France, “la débrouille”, le fait de “faire avec” sont encore considérés comme des moments ponctuels, des accidents de parcours, qui, s’ils se répètent, risquent de mettre en péril la rigueur et la lisibilité du système. » Cette notion fait pourtant référence à des compétences fondamentalement positives dans les pays anglo-saxons, dans des domaines aussi variés que l’innovation, l’entrepreneuriat, des systèmes d’information… Le manager bricoleur est donc un profil précieux pour une entreprise,"
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Le manager bricoleur est notamment capable d’associer les personnes en reconnaissant leur polyvalence, et ce pour un travail pour lequel elles n’ont pas forcément été embauchées
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Il mêle ainsi la proximité (entretenir un rapport de familiarité avec son environnement), la connectivité (être capable d’associer telles et telles ressources), et la créativité (trouver des rapprochements ingénieux, imaginer des utilisations détournées).
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"we had a few moments to talk about her topic of revising how organizations and employees look at performance management. In particular, how we keep a record of what we actually do over a year of work, and get feedback on our efforts from those we engage in our work."
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Ms. Wilson was careful to distinguish keeping a record of what we do versus the annual or semi-annual performance reviews with management. The latter usually results in recordkeeping just for the sake of maintaining a system of record, but is rarely used. Instead what we were discussing is storing collective knowledge about the particulars of any project or task so that we as employees may refer to it for our own, or even shared recall of activities.
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Observable work is a practice to turn what we do in our daily tasks actions, knowledge and insight into recorded information that we can lookup or reuse later if we need to, or in the case of social business be able to share this view of our work with others of our choosing.
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"Rendre le travail ludique: émulation ou infantilisation ? On se méprendrait à réduire trop vite la gamification à la conception de hochets numériques pour jeunes hyperconnectés, distinguant de moins en moins ce qui doit être sérieux de ce qui ne l'est pas. Car à bien y réfléchir, comme le remarque Ross Smith dans un article consacré à la gamification du travail, les mécaniques de jeu procèdent des mêmes leviers mis en oeuvre par les attirails RH traditionnels : "
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le jeu comme le travail se rejoignent en ce que tous deux se veulent une réponse aux mêmes aspirations humaines d'accomplissement, de dépassement de soi et de reconnaissance.
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'explorer, de maîtriser un environnement, et poursuivre
l'
atteinte d'un objectif
par des
réalisations progressives:
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"Overview: Launching and getting up and running is only half the battle when it comes to CoPs. CoP pundits are constantly advocating new social technologies, new processes, and new metrics. But for a CoP (and its members) to thrive requires embracing a few simple organizational change ideas, and making them concrete, authentic, and fun. The “Sustainable Communities Critical Success Factors” do just that. A sustainable Community of Practice (CoP) demonstrates measurable value to both the organization and CoP participants contributing relevant knowledge, and nourishing lasting and productive relationships. Any CoP, by definition, convenes to cross organizational boundaries, to build a shared body of knowledge, and to network. But a sustainable CoP comes together with a shared sense of passion and applies that to practical outputs. While most COPs fade, sustainable CoPs endure:
* Members express a spirit of volunteerism that beyond their personal objectives and “WIIFM”;
* CoP “working groups” generate relevant products that integrate diverse insights; and
* CoP outcomes show up in corporate metrics, and, ultimately CoP ideas influence corporate planning. "
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1. Regular Real-time Meeting
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"This got me thinking why can business processes and Enterprise 2.0 software be designed to make them "fun" and engaging?
There are lots of research that talks about how mixing work and play is the key to innovation. "
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Amy talks about how five principles of game mechanics (collecting, points, feedback, exchanges and customization) can be combined with three trends of social media (accessibility, recombination, syndication) to design fun yet functional software applications.
I have been discussing incentives in for a Web 2.0 environment quite abit recently. Incentives comes in many forms, shapes and sizes. I would like to discuss more about the incentives that could be used in such an environment to improve adoption and usage. I will provide some high level case studies as well.
No one wants to be anonymous. We all want recognition and appreciation for who we are, and what we do. Most of the surveys say that recognition is what we most crave from our workplace. And, it is the determining factor to why people stay at their job. How can you make sure you are not anonymous at work, how can you stand out amongst all the others? Here are some ideas for you to try:
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