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15 Jul 09

The End of Rational Economics

Your company has been operating on the premise that people—customers, employees, managers—make logical decisions. It’s time to abandon that assumption.

hbr.harvardbusiness.org/...1 - Preview

economy rationality rationaleconomy behavioraleconomy employees customers collaboration teamwork

09 Aug 08

The limits of rationality and the illusion of management control in organizational change

When the sought-after benefits fail to materialise, this is most often blamed on poor implementation rather than unsound thinking. By adopting a “do it better and get it right” stance, failure is rationalised as a shortfall in execution and the flawed assumptions remain to fight another day.

informalcoalitions.typepad.com/...the-limits-of-r.html - Preview

change changemanagement management interactions relationship informalnetworks rationality