Bertrand Duperrin's Library tagged → View Popular, Search in Google
Jul
15
2009
Your company has been operating on the premise that people—customers, employees, managers—make logical decisions. It’s time to abandon that assumption.
Aug
9
2008
When the sought-after benefits fail to materialise, this is most often blamed on poor implementation rather than unsound thinking. By adopting a “do it better and get it right” stance, failure is rationalised as a shortfall in execution and the flawed assumptions remain to fight another day.
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