Bertrand Duperrin's Library tagged processes →  View Popular, Search in Google

"More companies are applying game mechanics to internal and external apps and processes, Gartner says. But why gaming? Why now?"

gamification processes businessprocess

"The biggest problem with the term BPM is that so many people saw it as meaning so many different things. This causes unnecessary arguments between experts, like the blind men arguing over the shape of an elephant. We can clarify this debate by naming the subcategories of BPM."

bpm acm processes workflow

governance socialsoftware socialbusiness enterprise2.0 processes people technology data

"La productivité sociale ou Social Productivity résonne soit comme la question de la compétitivité du corps social, soit – et c’est plutôt le lieu de Collaboratif-info - de la productivité des réseaux sociaux, sous-entendu d’entreprise.

Et si ces deux concepts avaient au fond un lien fort ? Et si aujourd’hui, la compétitivité des entreprises passait par leur capacité à se déployer sous forme réticulaire et donc à penser, agir en termes de réseaux ? C’est ma conviction. Les gains de productivité dans l’économie du savoir, viendront de là. Et quelques faits récents me donnent à penser que la tendance s’accélère."

socialbusiness socialnetworks enterprisesocialnetworks productivity enterprise2.0 ERP processes gtd awareness socialization

"When we talk about execution- achieving some business outcome- each of us has our own bias for how. Some of us think about who we will task with an assignment. Others, particularly if it is a game-changing initiative for our company, will begin to think about the team, the stakeholders and the initiative’s leadership. For this discussion, we are going to focus on the organizing structure which will most effectively achieve business outcomes. "

execution processes projects communities

"Social intranet is a hot topic. With the rise of social software, the next step to the enterprise social nirvana is the intranet. Hopefully, nobody is considering Facebook as a model anymore (like in “our new intranet will be like Facebook“), but there is still some confusion in what “social” stands for in the enterprise."

intranet socialintranet intranet2.0 collaboration information knowledge communities processes businessproccess

"Without having statistical data and only derived from subjective perceptions and interpretations of talks with German and French executives I like to state that E20 projects in France and in Germany are in many ways different. In the end they all follow the same vision of the socially enhanced and collaborative organization but the key drivers for the projects are as different as the challenges that go along with the adoption."

enterprise2.0 socialbusiness france germany adoption culture bureaucracy knowledge knowledgesharing socialnetworks hierarchy processes businessprocesses coordinatination

"L’idée de cette étude est simplissime : les 5 attentes majeures exprimées systématiquement par les consommateurs (Facilitation, Transparence, Confiance, Humilité et l’émergente Prévenance) sont-elles parfaitement, partiellement ou faiblement intégrées par les experts de la relation client ?"

service customer customercare customerservice facilitation procedures processes personalization trust transparency

"It’s probably since the very moment I started focusing my attention on Enterprise 2.0 that I wanted to understand how it might have worked a company where formal and informal exchanges supported each other, where communities were eventually integrated into processes, where knowledge assets could be accessed, used and constantly renewed through the participation of all the actors involved. Not so much a world entirely made of 2.0 but more one in which social is seen as a mean to accelerate the achievement of those same goals companies have always imposed to themselves."

socialbusiness enterprise2.0 valuechain socialization socialsoftware enterprisesocialsoftware processes workflow

"Basically, brands and businesses need, as Brito suggests, to be aligned in order for the enterprise to be successful.

Complicating this need for alignment, unfortunately, is the complexity involved in aligning the processes, technologies, and governance practices associated with communication and collaboration. As Brito points out in his piece, the “siloing” we see in traditional organizations poses a challenge to such alignment."

alignment governance processes complexity brand

The event encouraged healthy discussions and provocative ideas by the analysts, other speakers and an active audience around the future of organizational processes in the landscape of ground-shaking technologies like social networking, mobile, cloud and analytics

hr processes chro talent talentmanagement education P2Plearning

"The concept of waste has lately been transferred from manufacturing to other practices such as product development. According to lean principles, when a development project is started, the goal is to complete it as rapidly as possible. In a sense, ongoing development projects are just like inventory sitting around in a factory. Design and prototypes are only valuable when (paying) customers are involved."

LEAN waste processes customer customerinvolvement communication networks agility agilebusiness unpredictability conversations dynamicprocesses dynamicbusiness

"All is fair in love, football, and mergers and acquisitions. In fact if corporations were afforded the same rights of family law as free speech, the divorce rate among agrieved merger partners could easily surpass the current American divorce rate of 45-50%."

merger m&a knowledge ECM IP processes knowledgeworkers talent

This post deals with adoption of social software in enterprises. It might echo with people that have faced problems in getting others to believe that their approach works. It promotes how to “get a feel” for success; rather than a measure of adoption. It’s in-house employees and veterans of the company that know how dispersed a deployment really is.

socialbusiness enterprise 2.0 adoption socialsoftware motivation processes

"SocialBPM was explained by Elise Olding in a recent research paper, which sadly is only available to Gartner clients, called “Social BPM: Design by Doing”. She did a great job of starting to explain what SocialBPM by highlighting 2 very different perspectives, to which I have added a 3rd, which I have described below with some of the issues I see."

BPM socialBPM processes collaboration socialnetworking

"n the world of work, we encounter three primary tasks:

First, there are many processes that are, in fact, repeatable in the enterprise. Some examples: how we process orders, how we assemble products, how we deliver products to end customers.
Second, project work where the overall steps are repeatable but the ingredients are not. Examples: product development, managing marketing campaigns, executing a sale and the like.
Then there are those that aren’t exactly predictable: A question a prospect or customer may have before making a purchase decisions, a complex product that has customizable/subjective uses or accessories that work better with certain models. These come in both transactive/process as well as project flavors and almost always show up unannounced. "

predictabiliy processes exception problemsolving customersatisfaction PR customer

"One of the most difficult challenges companies face today is how to be more flexible and adaptive in a dynamic, volatile business environment. How do you build a company that can identify and capitalize on opportunities, navigate around risks and other challenges, and respond quickly to changes in the environment? How do you embed that kind of agility into the DNA of your company?

The answer is to distribute control in such a way that decisions can be made as quickly and as close to customers as possible. There is no way for people to respond and adapt quickly if they have to get permission before they can do anything."

adaptability control podularity pod empowerment value processes values rules behaviors scalability costs

"Plenty of people say that collaboration is not an easy task, whether face to face or whether remote, but certainly it looks like collaborating effectively online still presents a good bunch of challenges and issues, and Aliza’s article surely highlights some of the most relevant ones. Worth a read, for sure, but is there anything else that we can do to help improve remote collaboration in today’s rather complex environment? … Maybe."

collaboration virtualteams training processes knowledgemanagement leadership

"Gartner Says By 2015, More Than 50 Percent of Organizations That Manage Innovation Processes Will Gamify Those Processes. "
"Amy Jo Kim (@AmyJoKim) shared 7 core concepts to create compelling products at the Web 2.0 Expo SF 2011. Understanding these 7 core concepts when implementing Game Mechanics within the Enterprise Innovation process is critical. Designers and Developers should already be aware of the core concepts when creating Enterprise 2.0 Platforms. These core concepts with very slight modifications can be reviewed here"

gamification processes innovation workflows

"One recent buzzword that I hear a lot is "gamification". Especially gamification of utterly boring Enterprise Software and consumer experiences in commercial transactions. A heroic attempt to solve one of life's mysteries; why work sometimes drifts towards boring and in particular why ESW tend to be so unimaginative."

gamification fun games enterprisesocialsoftware BRP processes