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Nov

2010

Filling the Void between BPM and Social Media « Adaptive Case Management

I see ACM filling the huge gap between BPMS and Social Media. ACM uses elements of both and links to both as required. Yes, my kind of ACM can also replace a BPMS in a cinch and provide a customer focused, homogenous Information Workplace.

In relationship to BPMS the core subject is a very principal question. Do you want to put your people and business into a flowcharted straightjacket or not? Yes, go for BPMS flowcharts. No? You need something that empowers the business user for goals and outcomes, but not just in theoretical Balanced Scorecards and Powerpoints and then monitor some disconnected KPIs. Real-world, real-time, real product!

acmisis.wordpress.com/...d-between-bpm-and-social-media

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adaptivecasemanagement BPM process processdesign processexecution socialmedia enterprise2.0 activitystream empowerment

One of the key distinctions to BPMS: ‘Process Design and Process Execution are separate entities.’ In ACM however, you DESIGN while you EXECUTE and it is not the same as Social BPM design that is also before execution.
4 more annotation(s)...
- Adaptive Case Management is also about CONTENT AND PROCESS! Once again, there is no process without content and content without process is irrelevant.
- A social interaction that is not tightly linked into a process (as it is in ACM) does not produce value. Social interaction implies unstructuredness and unpredictable behavior so it would be a lot worse than the email mess we already have. ACM can embed Social because it has no restrictive flow!
- Some points more: ACM is in difference to BPMS a natural with events, rules and goals. BPMS miss the capability to deal with random events.
- You can certainly put a lot of BPM governance bureaucracy in place to manage the analysis and design BEFORE execution and the monitoring and optimization AFTER execution, but what it really needs is that BOTH are moved INTO EXECUTION.

Jul

2010

The Future of Social BPM

"The future of social BPM lies in developing the best way to leverage social media tools to promote collaboration and coordination in the workplace – on an enterprise basis with a meaningful contribution to the business."

www.becauseprocessmatters.com/the-future-of-social-bpm

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bpm socialbpm process processsocialization processdesign

When people are given the option to develop their own process, they are far more likely to efficiently use the model and be motivated to find additional areas for improvement. The idea behind it being – If you develop it, you will use it (rather than build it, and they will come).