Bertrand Duperrin's Library tagged → View Popular, Search in Google
"«Comment m’y prendre pour qu’ils s’approprient cette nouvelle notion, ce nouveau geste professionnel, de la manière la plus efficiente possible ?»... questionnement incessant du formateur, de l'intervenant, dans la préparation de sa formation.
Comment fait-on pour apprendre ? Comment intégrer ce "comment apprendre" pour "apprendre à apprendre" ?
Quelques pistes, synthèse de synthèses de réflexions... pour faire suite à un échange récent avec un jeune étudiant en sciences de l'éducation."
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Dernièrement, les recherches se focalisent sur les manières d'apprendre par le biais des nouvelles technologies et notamment sur le fait que beaucoup -enfants en premier lieu - pensent apprendre en balayant une succession d'informations sur le net : les dernières recherches tendent notamment à démontrer que "ce multitâche non contrôlé" est une illusion et que notre cerveau atteint ses limites en termes d'intégration et de captations des informations :
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D'autres recherches se sont par la suite orientées sur les distinctions entre les mécanismes d'apprentissage chez l'enfant à opposer aux mécanismes d'apprentissage chez l'adulte. Sont ainsi distinguées "PEDAGOGIE" (pour l'enfant) et "ANDRAGOGIE" (pour l'adulte)
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"Le Lean est très actuel, d’où sa popularité. Il incarne des valeurs qu’attendent aujourd’hui nos sociétés : agilité, temps réel, absence de gaspillage (toutes les questions de responsabilité des entreprises, qu'elle soit sociale ou environnementale), en quête aussi d’harmonie tant personnelle que collective.
Pour toutes ces raisons, à la fois positives pour les entreprises et nécessaires pour les individus, le RSE (réseau social d’entreprise) pourrait bien être le « véhicule » du Lean en entreprise. C’est même, selon moi, l’endroit du Lean par excellence…, ce qui explique aussi son succès. Et je vais tenter de vous le démontrer en comparant usine et numérique."
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Tout d’abord, il s’agit d’impliquer l’ensemble des salariés à l’évolution de l’entreprise. C’est exactement la définition d’un RSE,
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"It has become accepted wisdom that weak ties — your acquaintances, distant colleagues — can provide more novel information than close ties. But new research by Marshall Van Alstyne, associate professor at Boston University and a visiting professor at MIT, suggests that in some cases strong ties are better."
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“You can think of knowledge markets as crowdsourcing, but our particular twist on it is the economic optimization of crowdsourcing, applying economic theory to these social science properties,” he says. “How can we get better answers, get higher rates of contribution? How can we do better resource allocation? Can we value the information shared? Can we cause economic growth inside an information economy? Those are our areas.”
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Van Alstyne explains how some of his new research challenges the existing theory about the value of strong ties versus weak ties, and why we should beware of “interrupt-driven communication.”
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"Soyons clair, quand on parle ici d’entreprise 2.0 on parle bien de cette dernière dans ses trois dimensions : interne, externe et présence ce sur les médias sociaux. Voici la synthèse de différentes études qu’a fait Dion Hinchcliffe, du Dachis Group, au dernier Enterprise 2.0 summit qui s’est tenu à Paris en février."
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Cela va conduire à une réduction de certains coût, notamment au niveau des coûts de communication et de voyage compris entre 10 et 20%
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Mais cela a aussi un impact sur la productivité de 30% grâce à un gains de temps pour accéder à l’information recherchée et une montée en expertise.
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"Ask executives to identify the talent within their firm and many will focus on the top tiers of management. Often, they will include in this august group the "high potentials" being groomed for leadership roles. Sometimes, they will extend the boundaries to include "creative talent" or "knowledge workers". But then there is the rest of the workforce."
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But his focus on the creative class unintentionally diminishes the potential contributions from other parts of the workforce.
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When executives focus on "knowledge workers", they lose sight of the fact that even highly routinized jobs require improvisation and the use of judgment in ambiguous situations, especially if the goal is to drive performance to new levels
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"So why is collaboration as rare as it is?
The short answer is that collaboration is dangerous. Inherently, collaboration says something is happening outside of one's immediate control. This by itself seems threatening to some, but there are several specific reasons why it appears dangerous:"
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Most people have built their careers — perhaps even their identity — on being the expert. They don't like feeling ignorant
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Role and responsibilities in the collaboration space tend not to be hierarchical; they are often fluid, changing from phase to phase of the work.
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"Ses travaux ont été publiés par le New York Times, le Washington Post, Le Wall Street Journal, The Economist ou dans la Harvard Business Review. Scott est un frondeur solitaire, en quête inlassable de la vérité. Armé d'un esprit tranchant, d'une culture encyclopédique et d'un humour féroce, il pourfend les faux semblants et les jeux de pouvoir ou de représentation dans les organisations et défend les idées, le bon sens et une éthique du travail éminemment Weberienne."
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Si toute une équipe de travail n’est pas heureuse de faire ce qu’elle fait, c’est le chef d’équipe qui en est responsable . Si tous les employés d’une société sont malheureux, c’est le PDG qui est responsable. Les meilleurs PDGs et Directeurs font un meilleur travail de termes de prise de responsabilité
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Très peu de gens aiment prendre des risques. C’est ça notre histoire. Nous aimons prétendre le contraire, mais très peu de gens sont prêts à se lever au cour d’une réunion pour exposer leurs idées à leurs coéquipiers ou leurs chefs.
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"Afin de soutenir la croissance et la performance de son organisation, Danone a mis en place, dès 2008, son réseau social interne (sur logiciel IBM Connections)."
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nous avons cherché à définir leurs attentes. La connexion, le collaboratif, l'accélération des prises de décision et l'expression de soi ont émergé comme priorités.
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Aujourd'hui, près de 30.000 personnes s'y sont connectées, et il compte plus de 10.000 utilisateurs réguliers et 250 communautés actives. »
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"Watson is designed to augment (improve) our capacity to think through complex problems, ask the right questions, judge possible solutions and make informed confident decisions based on real-world data that exists within our own memory banks and beyond."
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IBM Watson™ and Apple Siri™ are early signals of what might transform work and lifelong learning around software based personal assistants that push human beings to think more deeply and broadly about questions, answers and their personal confidence levels in making decisions.
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1) Natural Language Matters
Watson is not alive. It is not artificial intelligence. But it can (better than any other system on Earth today) understand the nuanced elements of meaning created by natural language. - 5 more annotation(s)...
If you judge only by the product outcomes or by Apple's market value, Jobs seems the best decision-maker in the history of consumer products.
But of course, like every other human, his decisions weren't all great.
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What I do all day is meet with teams of people and work on ideas and solve problems to make new products, to make new marketing programs, whatever it is.
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If you want to hire great people and have them stay working for you, you have to let them make a lot of decisions and you have to, you have to be run by ideas, not hierarchy. The best ideas have to win, otherwise good people don't stay.
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Chess Media Group recently released “The State of Enterprise 2.0 Collaboration” report which collected survey responses from 234 executives and decision makers implementing these collaborative solutions in their workplace. The report covers things such as business drivers, ROI, types of tools that are being used, how budgets are being allocated, and how strategies are being developed. The report is completely free to download"
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Business managers and IT managers are beginning to work more closely together to co-own and co-sponsor emergent collaboration initiatives.
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There is not a strong enough focus on developing an enterprise strategy before deploying a technology platform.
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"As the world turns… social, expect to be surprised by the fruits of serendipity. When large workforces embrace working socially, or as I love to call it – in “socialworking” mode, they discover new ways of solving problems and creating opportunities. Insights are revealed in the fluid web of connections and sharing. We’ve seen a dramatic mood swing toward all things social this year. Even the naysayers have been touting the benefits of working socially recently.
I wanted to take the opportunity to highlight just one example of how working in a truly social organization delivers benefits that could never have been predicted in an executive conference room undergoing the scrutiny of a hard-core ROI analysis."
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Lowe’s on-boarded 100% of its employee base to its collaborative platform, IBM Connections last year. That’s every executive, store manager, retail clerk, and stock boy on the payroll. The entire Lowe’s workforce of 289,000 employees have access to Connections
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fter exhausting other traditional sources, the employee then turned to the Connections platform and asked “out loud”* if anyone knew how she could get more inventory. Funny thing happened. Although everyone felt her pain on the inventory shortage, they started replicating her paint mold/tray demo in their stores. And guess what? Suddenly other stores were selling out of the paint trays too. As interest in the thread and the display idea grew in popularity, sales skyrocketed.
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"Ask any sales leader how selling has changed in the past decade, and you'll hear a lot of answers but only one recurring theme: It's a lot harder. Yet even in these difficult times, every sales organization has a few stellar performers. Who are these people? How can we bottle their magic?"
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Relationship Builders focus on developing strong personal and professional relationships and advocates across the customer organization. They are generous with their time, strive to meet customers' every need, and work hard to resolve tensions in the commercial relationship.
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- Challengers use their deep understanding of their customers' business to push their thinking and take control of the sales conversation. They're not afraid to share even potentially controversial views and are assertive — with both their customers and bosses.
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"One of the issues I have with many BI tools is that you have to set up what you are looking for before you start and thus miss the opportunity to find relationships beyond the anticipated. Endeca is tackling this issue in several ways. First, it allows for a greater dialog between business analysts and IT as BI applications are set up so that a more iterative process can occur and unanticipated questions can emerge through this dialog. Second, the actual applications can supply suggestions to the user through unanticipated facets to further explore their topics of interest. I recently spoke with Endeca’s Chief Strategist, Paul Sonderegger, to understand what they are offering and will cover these issues and others in more detail here."
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They created an application that provides answers for aircraft technicians. The application pulls together content from a vast diversity of sources to answer questions that cannot be anticipated in advance.
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First diverse data is brought together. Then it is made available to people with business expertise and not simply the technical experts. Finally, the tool is made to adapt to a constantly changing set of requirements. You can create comprehensive data visualization
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"n the world of work, we encounter three primary tasks:
First, there are many processes that are, in fact, repeatable in the enterprise. Some examples: how we process orders, how we assemble products, how we deliver products to end customers.
Second, project work where the overall steps are repeatable but the ingredients are not. Examples: product development, managing marketing campaigns, executing a sale and the like.
Then there are those that aren’t exactly predictable: A question a prospect or customer may have before making a purchase decisions, a complex product that has customizable/subjective uses or accessories that work better with certain models. These come in both transactive/process as well as project flavors and almost always show up unannounced. "
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But as to the third, the sheer impracticality of channeling exceptions in any scalable way to get the right answers has plagued organizations for ever
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"Un forum autour des RH 2.0 soulevait récemment la question de « pourquoi laisser les employés auto-déclarer leur compétences dans le réseau social de l'entreprise? ». Cette question fait partie des quelques unes au cœur de la démarche d’entreprise 2.0 qui soulèvent de nombreuses interrogations. Elle traduit très concrètement la philosophie même du 2.0 et révèle aussi certaines craintes qui lui sont rattachées"
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Tout d’abord, un détour par la sémantique nous ferait plutôt utiliser le terme « savoir-faire » (ou « skills » en anglais) que « compétence ». Il est vrai que ce terme a une connotation très technique en RH qui peut porter à confusion
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il ne faut pas que ces dites « compétences » servent à l’évaluation directe des individus. Il est un moyen de distinguer ou d’identifier dans l’organisation des personnes pouvant répondre à des problématiques ou contribuer à la coproduction d’innovations
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"Je ne vais essayer de faire qu’une seule chose dans ce texte, commenter et expliciter la phrase suivante :
» les technologies relationnelles produisent des relations grammatisées « "
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Le concept de grammatisation permet de définir des époques et des techniques qui apparaissent et qui ne disparaissent jamais (en aucun cas l’informatique ne fait disparaître la lecture et l’écriture, c’est au contraire une archi-lecture qui change les conditions de la lecture et de l’écriture).
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Aujourd’hui, nous sommes dans un stade du devenir algorithmique qui se caractérise par le fait, tout à fait stupéfiant, que l’on peut écrire pour des « lecteurs » qui ne sont plus des hommes mais des machines
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"Critical thinking calls for a persistent effort to examine any belief or supposed form of knowledge in the light of the evidence that supports it and the further conclusions to which it tends. It also generally requires ability to recognize problems, to find workable means for meeting those problems, to gather and marshal pertinent information, to recognize unstated assumptions and values, to comprehend and use language with accuracy, clarity, and discrimination, to interpret data, to appraise evidence and evaluate arguments, to recognize the existence (or non-existence) of logical relationships between propositions, to draw warranted conclusions and generalizations, to put to test the conclusions and generalizations at which one arrives, to reconstruct one’s patterns of beliefs on the basis of wider experience, and to render accurate judgments about specific things and qualities in everyday life."
"Questions are the basis of all creativity.
Questions are the basis of all connection.
Questions are the basis of all understanding.
The challenge is creating a question-friendly environment.
Although you have little (or no) control over the people in the environment, you do have (some) control over the environment itself."
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Here’s how:
—Think verbs, not nouns.
—Think dialogue, not debate.
—Think searching, not snooping.
—Think curious, not judgmental.
—Think insinuating, not imposing.
—Think harmonizing, not manipulating. -
It’s about the process:
—Thinking
—Challenging
—Encouraging of diverse viewpoints
—Admitting that there are multiple solutions to every problem
"With Enterprise 2.0, we are trying to solve some of the problems of today's business organisations. However, we must not forget that our business environment is rapidly evolving and therefore, we might be solving the problems of the past instead of those of the future."
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In the 20th century business model, the success of a company was largely based upon its ability to achieve economies of scale: the company's own economies of scale. This called for large organisations with tight managerial control, formal rules and roles and a need-to-know culture. This also gave us the well-known deficiencies that we see in many traditional organisations: rigidity, lack of communication, non-transparency, politics, lack of innovation, not really a stimulating place to work
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Current Enterprise 2.0 thinking essentially views E2.0 as a remedy for removing these deficiencies: it will ease the flow of information and provide transparency; it will allow scaling collaboration at an enterprise level; it will stimulate innovation and provide a more 'human' working environment.
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