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Le géant du cosmétique se distingue par son modèle de management, dit par la « saine inquiétude », et considéré comme exemplaire dans le monde de l’entreprise. Mis en place par M. Lindsay Owen-Jones, qui a dirigé le groupe pendant près de vingt ans, il repose sur l’informel, sur la culture orale, et sur l’esprit de compétition, tant en interne qu’en externe. Quelques anciens salariés ont bien voulu nous raconter leur expérience.

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l'oreal management pressure Lindsayowenjones

With so many experts on a team, why does the result sometimes prove disappointing? New research by HBS professor Heidi K. Gardner probes the social dynamics of teamwork in knowledge-intensive settings, such as professional service firms, and the accompanying pressure to perform at the highest caliber. Her findings suggest that teams may yield right-of-way to colleagues with higher authority and thus miss out on the potential contributions of lower-status team members who know more about the client's needs.

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teamwork performance pressure knowledge management

What really disturbs surviving employees about downsizings is that they cannot control or rationalize the events. If I have a co-worker who frequently arrives late and does low quality work, I can rationalize her layoff by saying to myself, “She didn’t carry her weight and deserved to be let go.” If, instead, my co-worker seems to work as hard and as well as I do and then, through no fault of her own, happens to be the victim of a “reduction in force,” I cannot rationalize that. More important, I fear that I cannot control my situation: in the first scenario, I have a sense of control over my fate by continuing to do high-quality work. In the second scenario, working hard or working well doesn’t seem to help me retain my job.

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