predictions - Bertrand Duperrin on Diigo

Dec

20

2011

Social Business Predictions for 2012

"It’s fair to say that in 2011, social pervaded a truly wide swath of territory in terms of business capabilities. While social reconceptions of traditional business functions began showing signs of some maturity in select areas (especially social marketing and internal collaboration), strong early adoption was also a hallmark of a few quite recent developments, in particular Social CRM."

www.dachisgroup.com/...-business-predictions-for-2012

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enterprise2.0 socialbusiness socialcrm predictions BI gamification socialintranet intranet2.0 socialBPM communitymanagement budgets

Analytics and business intelligence (BI) becomes standard fare. Making sense of the endless flow of conversations, inside and outside of the organization requires smart, effective filters. It also needs a way to analyze the giant haystack to derive business significant insight
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- getting to ROI means getting to the information that matters inside time windows that matter to make business decisions and guide strategic activity.
- Gamification doesn’t happen, yet. Adding game mechanics to social business through leaderboards, competition-driven activities, and via other game-based engagement mechanisms has a very bright future in my opinion
- Capable offerings either won’t be ready or mature enough for it to be significant in 2012; perhaps in 2013 but it will happen
- Social intranets struggle forward, social business processes don’t. Those overhauling their intranets to make them more social have had a long, hard time of it.
- This discussion was sparked by Laurie Buczek this year and was discussed widely by the Enterprise 2.0 community, with a general consensus that while general purpose, open-ended social media was the right direction (and is vital for emergent outcomes), a more direct route to value capture is needed. It’s now increasingly believed that high impact results will come most directly from integrating social business into daily work processes on the ground.
- Internal and external social business efforts blur, but remain distinct
- In 2012, community management will get the respect it deserves on the enterprise-side and become a first class citizen as a strategic social business capability. I also expect that training and certification for this vital function will also mature significantly.
- Social business budgets go up another level. This year’s average social business budget, while somewhat larger than last years, will climb up another significant notch as social business become more prevalent across the the organization. As more dedicated staff are required and the social business unit becomes more common, expect a respectable increase, on the order of 50% or more in the average social business budget, especially if the economy starts to mend
- Given that the latest version of Jive put social apps front and center in many large companies, we’ll likely find out by the end of 2012 if this is a primary way that workers will integrate their core business activities with social networking.
- The early days of social media attracted highly creative types that sometimes thrived on lack of structure and analysis. Today, even social business, particularly in the marketing arena, requires serious number crunching, quantitative analysis, and the ability to derive insights from the resulting business intelligence. While creativity is perhaps more valued now than ever, the analytic and scientific approach is moving into the fore as well from tools and frameworks to services and methodologies.

Les 11 prédictions du Gartner pour 2012

"Quelles tendances devraient, en 2012 et au delà, changer la vie des DSI et des utilisateurs ? A cette question qu'il pose chaque fin d'année, le Gartner répond d'une manière très inhabituelle."

www.distributique.com/...tention-ca-decoiffe-17405.html

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gartner predictions cloud socialnetworks enterprisesocialnetworks enterprisesocialsoftware email mobility smartphones IT bigdata

En 2015, les services de cloud à faible coût seront cannibalisés (jusqu'à 15 %) par les spécialistes de l'externalisation.
En 2013, la bulle des investissements pour les réseaux sociaux des consommateurs va éclater, celle formée sur les logiciels de réseaux sociaux d'entreprise suivra en 2014.
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- En 2016, au moins 50 % des utilisateurs de messagerie d'entreprise reposeront essentiellement sur un terminal mobile au lieu d'un client de bureau.
- En 2015, les projets de développement d'applications mobiles ciblant les smartphones et les tablettes seront plus nombreux que les projets PC natif, avec un ratio de 4 à 1.
- Fin 2016, plus de 50 % des entreprises du Global 1000 auront emmagasiné des clients de données sensibles dans le cloud public.
- En 2015, dans 35 % des entreprises IT les dépenses pour la plupart des entreprises seront gérées en dehors du budget du département IT.
- En 2014, 20 % des produits finis et des assemblages consommés aux Etats-Unis qui venaient d'Asie, proviendront des Amériques.
- Jusqu'en 2015, plus de 85 % des membres du Fortune 500 ne parviendront pas à exploiter efficacement les données pour de grands avantages concurrentiels.

Jul

25

2011

Want to See the Future of Social Business?

"There are executives who are social and there are executives who are anti-social. There are executives who do social well and executives that don’t. Some claim to be leading social organizations, and there are those that boast that they are not. There are executives who have thousands of followers, and there are executives that have none.

There are social executives that say, “Trust me” or “Admire me,” that tweet, “Believe me” or “Look at me,” or that yell, “Follow me.” But there are very few executives, only a fraction, who are actually creating next-generation social experiences for their companies like Jeff Schick."

www.cloudave.com/...-the-future-of-social-business

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socialbusiness IBM SPSS atlas analytics predictions sentimentanalysis sentiment socialnetworks Lotusconnections casestudies gamification socialanalytics Cognos

IBMs Social Business Stats

Internal

External

17,000 individual blogs
1 million daily page views of internal wikis, internal information storing websites
400,000 employee profiles on IBM Connections, IBM’s initial social networking initiative that allows employees to share status updates, collaborate on wikis, blogs and activity, share files.
15,000,000 downloads of employee-generated videos/podcasts
20 million minutes of LotusLive meetings every month with people both inside and outside the organization
More than 400,000 Sametime instant messaging users, resulting in 40-50 million instant messages per day
29,000 communities
Over 25,000 IBM employees actively tweeting on Twitter
Over 300,000 IBM employees on Linkedin
Approx. 198,000 IBM employees on Facebook

The IBM Social laboratory is also using gamification and crowdsourcing principles to reduce the cost of internal projects. Schick cited a language translation and localization effort for product manuals that typically cost the company millions. Yet IBM was able to significantly reduce the expense and increase accuracy by awarding points to employees who helped translate the documents. Employees with the highest point totals earned money for their charities.
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- Social analytics is playing a huge role in not just making recommendations of content, people and communities, but in recommending what an organization need do to better its financial results. By using Cognos Consumer Insight technology, we’ve got detailed insight into the interaction of people and content.”
- Think of Atlas as both a map and periodic table of social elements, used to determine how people interact. “It can mine who’s reading who’s blog, who is subscribing to who’s social bookmarks and who is subscribing to specific communities,” explains Schick, “It can identify and draw relationships between people and how they collaborate by analyzing instant messaging, Notes Domino, Outlook Exchange and other messaging solutions.”
- When IBM integrates their Cognos Consumer Insight solution with IBM Connections, they are able to conduct sentiment analysis across their communities, blogs, activities, discussion forums, and micro-blogs to determine if projects are going well or not. Add Atlas technology to the mix, and IBM can also analyze sentiment in email. With that powerful concoction, predicting the viability of internal projects will get easier.

May

31

2011

The Risks of Quantification

"Quantification — describing reality with numbers — is a trend that seems only to be accelerating. From digital technology to business and financial models, we interact with the world by means of quantification.

While we all interact with the world through more-or-less inflexible models, mathematics contributes to this lack of flexibility because it is seemingly precise and objective"

blogs.hbr.org/...e_risks_of_quantification.html

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predictions quantification predictabiliy

Statistical models are all based on the notion of randomness, but no one can really understand randomness.
Because they are logically consistent, mathematical models screen out ambiguity. Ambiguity is real, but business and financial models have little to no room for it. Ambiguity arises whenever there are two (or more) courses of action that are equally important yet conflict with one another.
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- Putting a situation into numbers enforces the belief that things are linear and events are necessarily comparable
- Any system that involves human behavior, like economics or finance, is inherently self-referential.

Dec

20

2010

Green SI: Carrousel de prévisions 2011, attention au tournis!

"
Bon c'est décidé, GreenSi va faire ses prévisions et mouiller sa chemise (qui va sécher vite dans ce désert). Des prévisions, oui mais des prévisions vues d'une DSI opérationnelle et loin des boules de cristal. Rendez-vous dans un an pour en parler... mais n'hésitez pas à laisser des commentaires avant quand même !"

greensi.blogspot.com/...previsions-2011-attention.html

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IT predictions budgets technology socialnetworks mobility

En 2011, les budgets SI vont encore rétrécir : ceux qui auront put montrer la capacité stratégique ou commerciale de leur SI verront au mieux un budget constant, les autres auront un budget plus réduit
En 2011, le marketing du SI l'emportera sur la technologie : Comment innover et lancer de nouvelles choses dans ce contexte ? Pas facile. A minima se concentrer sur la simplification de la complexité du SI. Ap
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- En 2011, les usages vont primer sur la technologie
- En ce qui concerne les réseaux sociaux et l'entreprise 2.0, le diagnostic est le même. Construisez vos communautés, y compris avec de la technologie jetable, c'est ce qui donnera un avantage concurrentiel à votre entreprise nettement plus durable que la technologie elle même qui sera dépassée en 3 ans.
- Ne nous y trompons pas, 2011 sera une année où les grands auront un avantage certain et les autres auront du mal a se faire entendre
- Pour les parties de votre SI qui pourraient bénéficier d'une certaine agilité, regardez les start-up car les délais de mise sur le marché de nouvelles technologies et de leur adoption sont très courts.
- En 2011, entre la gazelle et les mastodontes, les autres espèces vont s'entre-tuer pour survivre, surtout celles dont le modèle est menacé

Nov

11

2010

Monday’s Musings: Why Next Gen Apps Must Improve Existing Activity Streams

"As a key element of the dynamic user experiences discussed in the 10 elements of social enterprise apps, activity streams epitomize how apps can deliver contextual and relevant information. Unfortunately, what was seen as an elegant solution that brought people, data, applications, and information flow into a centralized real-time interface, now faces assault from the exponential growth in data and information sources. In fact, most people can barely keep up with the information overload, let alone face the four forces of data deluge that will likely paralyze both collaboration and decision making (see Figure 2):"

blog.softwareinsider.org/...rove-existing-activity-streams

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activitystream informationoverload filters predictions analytics

Dec

31

2009

Three Enterprise 2.0 Themes You Should Be Watching in 2010

"For 2010, three themes will impact the sector. These aren’t the only ones, but I expect to see plenty of news, features and industry mental energy covering these."

bhc3.wordpress.com/...you-should-be-watching-in-2010

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predictions sharepoint businessprocess enterprise2.0 market activities activityspecificsocialapplications roi

The coming release of SharePoint 2010 is forcing many vendors to evaluate their positions in the market. Going head-to-head with the same or fewer features is going to be tough. What differentiates your offering?
Putting these tools in-the-flow will be a powerful basis for expanding Enterprise 2.0’s reach. A challenge for standalone general tools of today is that they require employees to toggle between different apps. This can make it tough to get traction.
2 more annotation(s)...
- What the article doesn’t cover and where I would be interested in your views is how the use of E2.0 tools would enable the Business Processes themselves to be changed. Or innovated completely. eg how do you bring Crowdsourcing, Idea Engines, Prediction Markets etc and integrate those into ERP systems?
- Meanwhile, a new crop of vendors have dispensed with the pursuit of all-everything suite approach. Rather, they build applications that integrate social in solving specific problems (e.g. Spigit for innovation management). Gartner analyst Anthony Bradley tabs these vendors’ offerings as “activity-specific social applications”. These vendors build in functionality that solves specific problems for companies, usually with definable ROI.