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"Enterprise portals over the last decade have been less than successful in making knowledge work flow smoothly. The future digital workplace could do a much better job of accomplishing this task if these key elements are put into place."
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Unfortunately, few enterprise portal initiatives started out with an ambition to really understand the characteristics of knowledge work, how it gets done and how it can be done in a better way
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Make it possible to switch between tasks and resume interrupted tasks.
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"Often in SharePoint 2010 implementations we see Portals, Team sites and Social sites being treated as separate conceptual entities. Although they have their own merits and add specific value individualy, it is in “the intersection” where we find the ideal balance of flexibility, context and business alignment for open collaboration. Furthermore, in the intersection, the user experience allow us to easily flow between the different spheres and levels of formality."
"Follow these 10 upgrades to increase employee traffic to your intranet—from the easiest to most difficult"
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2. Bring critical work flow online
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If you place information that employees need on your intranet they will visit the portal.
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"Recently some select firms have forgone the necessity to prove return on investment (ROI), for KM, portal and Enterprise 2.0. However for the vast majority, ROI justification remains a constant. In this session at the 2010 ILTA Conference, the panel examined the basics of metrics, how to measure productivity rather than busyness, how to measure engagement and concrete ways to measure portal and Enterprise 2.0 applications.
As a baseline understanding for this discussion, metrics are numbers to gauge progress, i.e. a quantifiable means to measure if there is a move from one point to another. Firms engage in this activity to evaluate success and decide what to fund."
"My definition goes:
Website governance uses people, policy, and process to resolve ambiguity, manage short- and long-range goals, and mitigate conflict within an organization. "
Follow these 10 upgrades to increase employee traffic to your intranet—from the easiest to most difficult.
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