Bertrand Duperrin's Library tagged policy → View Popular, Search in Google

Dec

2011

The Fastest Way To Lose Your $3 Million-A-Year Job? Have A No Email Policy

"You have to admire CEO Thierry Breton of Atos for taking a very public stance on the issue, telling ABC, “We are producing data on a massive scale that is fast polluting our working environments and also encroaching into our personal lives,” he goes on to say, “At [Atos] we are taking action now to reverse this trend, just as organizations took measures to reduce environmental pollution after the industrial revolution.”"

www.businessinsider.com/ve-a-zero-email-policy-2011-12

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email policy thierrybreton atos informationoverload infobesity

Let’s see, comparing digital email to environmental pollution when your own company is selling even more digital solutions that are contributing to the problem is pure lunacy. They pay this guy €2.5 million euros a year to come up with this stuff.
Imagine a customer sending an email into an Atos imposed, email black hole, where the customer is seeking answers to their questions. The Atos employee then cuts and pastes the email into the Atos intranet and hours later the Atos employee presumably receives an answer from another employee. The Atos employee then cut and pastes the answer back into the original email and sends it back to the customer.
5 more annotation(s)...
- Remember Breton’s environmental pollution analogy? Ironically, this situation creates even more digital pollution and human capital waste
- Breton’s policy depends on accepting the false premise that email is inherently tied to information overload and that by killing it the problem will rectify itself. In reality, it doesn’t matter which communication system you use, there will always be information overload if it isn’t managed properly.
- The harsher view is that Atos is unable to effectively manage information and their executives are taking extreme, unproven measures to somehow control it.
- I’m afraid Breton is confusing his information overload symptoms with its assumed cause: email. But email is not the cause, it’s only a vehicle for information.
- The creators of these technologies recognize email for what it is, a simple yet powerful communication tool that is part of an effective social business.

Sep

2011

Connecting Employees to Social Media: New Possibilities

"Recently I’ve been exploring the best ways for companies to establish their workers successfully in the use of social media, both internally and externally to their organizations. Driving adoption and effective uptake of social tools varies rather widely in how easy and quickly it is to for a given business to realize. For example, this process is the most challenging for regulated industries as I deconstructed at length on ZDNet this week. Yet it’s the same issue for all firms: How do we quickly and effectively deal with issues surrounding risk, control, and trust so that we can get to the good part and reap the rewards of social media engagement?"

www.dachisgroup.com/...social-media-new-possibilities

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socialmedia adoption guidelines policy governance

Social media policy is usually not perceived as an exciting topic, yet at this stage of the industry nothing could be further from the truth. It should now be considered a primary enabler as enterprises develop — or update — their social business strategies. Because of this perception, one of the more powerful and transformative tools in the social business arsenal will be left to languish unmodernized by many, making the organization do too much work, assume too much downside, and ignore important upsides.
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- But an infrequently revised and non-operational social media policy means that 1) most of the potential value that it could provide fails to be seized and 2) it misses a major opportunity to become a place to communicate, realize strategic vision, and enable on-the-ground change across the company in a surprisingly concrete way.
- When it comes to the strategies that drive social business performance, we find that social media works best when its users are set free to create the collaborative patterns, structures, and processes they need to work together, inside, outside, or between companies. When they have a safety net that ensures they can act with confidence, the results will correspondingly improve.
- Define
  
  The modern social media policy should be contained in a blog post, wiki page, or some other social artifact so it can be revised quickly and easily, as well as commented on and discussed
- Communicate
  
  The social media policy should be communicated via training, clearly articulated goals and incentives (real-life examples of which I’ll explore as soon as possible), and executive outreach including leading through example
- Verify
  
  When it comes to social media, the best way to reduce concerns about risk and liability while simultaneously ensuring safety and widespread participation is to trust, but verify. The latest social media compliance tools can be used to literally embody the social media policy as a real, participatory actor in the system, creating secure narrative logs for regulators and internal audit, while monitoring conversations, detecting policy violations quickly, and interceding automatically if necessary.

Aug

2011

Save Our Inboxes! Adopt the Email Charter!

"We're drowning in email. And the many hours we spend on it are generating ever more work for our friends and colleagues. (Here's why.) We can reverse this spiral only by mutual agreement. Hence this Charter... "

emailcharter.org

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email charter policy