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Bertrand Duperrin's Library tagged philosophy →  View Popular, Search in Google

Sep
19
2011

I think trying to define something is a very good exercise to understand what you are dealing with or what you are trying to do it for. It also helps to communicate internally. And regardless of what many say, I don’t think there are enough definitions of (Social) CRM, at least not good ones.. But that is a personal opinion, not relevant to today’s post.

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socialcrm process strategy philosophy mindset capability technology practices performance customer relationship

  • I think trying to define something is a very good exercise to understand what you are dealing with or what you are trying to do it for. It also helps to communicate internally. And regardless of what many say, I don’t think there are enough definitions of (Social) CRM, at least not good ones.. But that is a personal opinion, not relevant to today’s post.

    • Regardless of the definition you’ll read or try to tweak, it will be one that fits into the following 6 (valid and viable!) concepts of CRM:

       
         
      1. (Social) CRM as a process (or function)
      2. (Social) CRM as a strategy
      3. (Social) CRM as a philosophy (or mindset or logic)
      4. (Social) CRM as a (cap)ability
      5. (Social) CRM as a technology
      6. (Social) CRM as a practice (or as practices)
        7.  
       

      OR, as a combination of all or some of the above concepts, in a non-alphabetical order.

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Jun
21
2009

The Toyota Way is not the Toyota Production System (TPS) . The 14 Principles of the Toyota Way is a management philosophy used by the Toyota corporation that includes TPS, also known as lean manufacturing. TPS is the most systematic and highly developed example of what the principles of the Toyota Way can accomplish. The Toyota Way consists of the foundational principles of the Toyota culture, which allows the TPS to function so effectively.

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toyota management philosophy organization culture toyotaway problemsolving push tps lean

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