Bertrand Duperrin's Library tagged outsourcing →  View Popular, Search in Google

""Unsourcing", as the new trend has been dubbed, involves companies setting up online communities to enable peer-to-peer support among users. Instead of speaking with a faceless person thousands of miles away, customers' problems are answered by individuals in the same country who have bought and used the same products. This happens either on the company's own website or on social networks like Facebook and Twitter, and the helpers are generally not paid anything for their efforts."

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"As robots become smarter, they are replacing more and more jobs. Does that have to mean people are out of work? Or can it mean that people work better and safer? "

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Un article explique que 4/5ème du 787 est fabriqué hors de chez Boeing. Que des accords avec des sous-traitants leur permettraient de participer directement à l’assemblage de l’avion.

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Being the diplomat that I am, I agree with both Holcombe and Cooke. Reading all the above referenced items I summarize my own views as follows:

* Don’t outsource your strategic planning responsibilities.
* Don’t outsource what you can’t manage.
* Don’t outsource to people who can’t do the job.

innovation outsourcing

Too many firms have the right people, good ideas and senior management commitment, but simply cannot find the time to innovate. Obviously this suggests a misalignment of the focus and engagement of the teams and the goals of management, but there it is. I've worked in several firms where there is clear commitment from the top - demonstrated in people resources and in dollar resources - but innovation gets shoved aside because people can't be pulled away from their day to day tasks.

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KPO is a new phenomenon that is picking pace in India. It is "Knowledge Process Outsourcing". In simple words it is the upward shift of BPO in the value chain. Old BPO companies that used to provide basic backend or customer care support are moving up this value chain.\n"Unlike conventional BPO where the focus is on process expertise, in KPO, the focus is on knowledge expertise."

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