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"Mobile devices have exacerbated an always-on work culture where employees work anytime, anywhere. They've contributed to the blurred distinction between when you're "on the clock" and when you're not. Service industry professionals are especially tethered to these devices. There's an assumption that using smart devices boosts productivity, since they allow us to work constantly. But, we're also jeopardizing long-term productivity by eliminating predictable time off that ensures balance in our lives. Is the obsession of regularly checking email really helping anyone's bottom line? Are the unrealistic expectations these devices facilitate not setting staff up for burnout?"
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The staff was under intense pressure to be available whenever anyone called — it was simply expected. Six months later, we noticed that customer complaints were actually up, and team morale was down.
So, why were we spoiling dinner time for each other with calls that could have waited until the next business day?
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For the research subjects who followed her policy of disconnecting from work at night, 78% said that they "feel satisfied" with their jobs, compared to the group of people who ignored the policy, where only 49% noted the same sense of satisfaction. Her results show that we're creating a self-perpetuating perception that working faster is better — even when speed may not be necessary.
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"So why aren’t employees speaking up? And when they do, what are they saying, and to whom? And what’s the danger to the company when it’s not listening to employee voices?
Burris sought to answer these questions in an ongoing study in which he and his colleagues are surveying more than 3,000 employees at 11 different credit unions around the country about their experience in speaking up at work."
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“There’s lots of research that shows when employees don’t feel involved in the workplace, they tend to withdraw. They don’t engage in all the extra activities that aren’t required for the job, such as helping a coworker, staying late or taking on extra responsibilities. It’s not the formal, required part of the job, but it’s certainly necessary for the organization to succeed.”
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Many employees say they don’t speak up to their boss because of fear of repercussions. But are workers just being paranoid? Burris’ research says no.
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