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"It has been said many times, that for social business to succeed to create the evolution towards Enterprise 2.0, we need to put this social activity directly into the flow of how people work. In that light, we spent quite some time at the recent Enterprise 2.0 Summit in Paris, discussing how to integrate social business activity into enterprise processes, and in particular from the view of process modeling."
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suggested the model in Figure 1 that illustrates social activity as something that occurs outside the process, where each process step may have an associated space for social interaction activity. My interpretation is that in this model, the social activity occurs outside the process step as an ancillary activity that the process step itself is unchanged but there is a documented link to the activity elsewhere.
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"Should you happen to be one of those people, we’ve got a number of different resources that you can use to get up to speed with Google Wave. This time around, however, we wanted to look at how people are actually using it now. From process modelling and customer service, to project collaboration, annotation, and gaming, the examples listed here highlight the power of the newborn medium, and in part, showcase what we can expect as the platform matures."
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