Bertrand Duperrin's Library tagged mitigation → View Popular, Search in Google

Jul

2010

Jive Community: Addressing Risk

"How are you addressing the risk of employees posting something “stupid” on a community like promising a customer something they cannot deliver or something along those lines?

I need examples asap for a preso to the exec team by the end of the week. Would love to hear from you."

www.jivesoftware.com/...450166

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communities communitymanagement risk mitigation governance policies community

Prevention begins with good policies. Make sure you have the right social media policies in place to begin with.
Make sure you have a good community management governance structure. You do need to have a governance model
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- Make sure your community managers and the SME's understand their role in the governance model and are trained well for what's expected of them. Your brand depends upon it.
- Make sure you have an escalation path to deal with an issue when it arises.