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"Over the summer I have many interactions with C-level executives in public agencies, universities and private companies about the concept of Enterprise 2.0 or in layman’s terms the use of the emerging social media tools in public and private organizations to complement existing legacy systems.
People need to get their “work done” and stick-on notes attached to paper documents as well as “chicken scratch” comments directly on paper documents flowing through the white collar process flow are not that efficient; BUT that was all we had until the document flow went electronic and the social media tools emerged. People just started using them because it helped them getting their work done faster and better."
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Issues such as “when is an information exchange material enough” to be formally recorded as a record to satisfy regulatory compliance and for the purpose of later eDiscovery and Freedom of Information Act scrutiny were and in most cases I have seen today is not being addressed adequately
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Fortunately many vendors of legacy systems such as case management, ECM systems, HR systems, accounting systems, project management systems, etc. are adding integrated social media tools to their offerings either their own software development or by offering API interfaces to the newer social media tools “inside the firewall”.
"I was lucky enough to be invited with one of my clients to Paris MS Campus to have a conversation about Microsoft social platform (Infopedia, AcademyMobile, Mingle, ...). It was the second time I had the opportunity to see a social platform. The first time was when I visited Dassault Systèmes. And when I think about the two approaches, I think we are in front of two major trends. The third one, obviously, is Google's."
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. As someone at MS told me, the really useful knowledge, more often than not, is in your legacy systems. So MS will manage to have those legacy systems talk with the social platform, and it will actually try to feed some social data and content into those systems.
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