Bertrand Duperrin's Library tagged knowledgework →  View Popular, Search in Google

"The hierarchical organization is built on a concept of mass replication. Taylorite in its origins, the idea is to create replicable jobs.

The actual qualities of the incumbent are far less important than that they simply do what the position demands. These, in turn, are collected under managers.

The organization represents the elements of the design: the sub-assemblies of a machine.

Grafted onto this base are the knowledge worker functions. "

knowledgework taylorism knowledgeworkers

"The raw materials of the knowledge era are knowledge-based intangibles. You may be nodding your head as you read this. But do you really know what it means? If not, you are not alone. Knowledge continues to be seen as an amorphous, misunderstood part of business. This widespread ignorance isn’t helped by the vocabulary. The word intangibles itself is troubling because its very definition implies that an intangible is invisible, untouchable, and unknowable. The word knowledge is also very general and lacks a specific connotation for business value creation. Yet knowledge is the core asset of this century. "

intangibles intangiblecapital intangible assets knowledgework knowledgeworkers production

"I recently read about the Five Top Challenges of Integrating Social Media Data with Business Applications by Elias Terman on the CTOEdge.Now it seems to me that these issues are all, or at least mostly, about how to connect old school enterprise applications of record that deal with transactions and the new school systems of engagement that deal with interactions."

socialmedia data integration workflow transactions interactions knowledgework

"Watson is designed to augment (improve) our capacity to think through complex problems, ask the right questions, judge possible solutions and make informed confident decisions based on real-world data that exists within our own memory banks and beyond."

watson IBM deepQA productivity problemsolving Apple Siri naturallanguageprocessing knowledgework knowledge search confidence healthcare financialservices callcenters

"Technology does not determine social and organizational change, but it does create new opportunity spaces for social innovations like new employment forms. Partial employment for young unemployed people is becoming much easier than before, and truly global task-based work is becoming possible, perhaps for the first time in history."

job work networkeconomy networkedconomy humancapital interdependance knowledgework tasks organization hierarchy

"How does your intranet help your customers? I mean your external customers. The ones who buy and use your services and products.

The ultimate purpose of an intranet

The ultimate purpose of an intranet is to help an organization better serve its customers or the public in the case of governments."

intraner customerservice backoffice knowledgework knowledgeworkers alignment workforce goals

"However, in the last decade, a few industry observers have noted seemingly diminishing returns on the strategic value of technology to drive additional business value. In fact, towards the turn of the millennium, debates raged on whether IT had become just another commodity (or not) while the the gap continued to grow between companies applying IT well in terms of business performance and those who weren’t."

systemsofengagement systemsofrecord IT knowledgework

"n a workplace requiring creative solutions to complex problems, learning and working must be integrated. We need to actually implement the notion of the often-quoted term “continuous learning” Today, learning really is the work."

learning continuouslearning work education training knowledgework

" I'll will try to summarize one theme John develops that seems directly relevant to Intertwingled Work."

adaptivecasemanagement work processes collaboration casemanagement judgment knowledgework unpredictability emergence

"I am very pleased to be back after ten years. The Wednesday morning keynote focused on the “Future of Social Business” Speakers include: Charlie Hill, Distinguished Engineer and CTO, IBM Collaboration Solutions; Kristen Lauria, VP of Marketing and Channels, IBM Collaboration Solutions; Chris Dziekan, Cognos Office of Strategy Executive; Mike O’Rourke, VP of Rational Strategy and Product Delivery; Mike Winter, Arichitect and Development Manager of Enterprise Content Management; and Irene Greif, IBM Fellow and Director, Collaborative User Experience."

socialbusiness enterprise2.0 BI knowledgeworkers knowledgework IBM Cognos personalbranding onlinebranding reputation humanresources analytics sentiment sentimentanalysis casemanagement processes collaborativeprocesses culture

"Luis Suarez (IBM) has been working in the areas of Knowledge Management, Collaboration, Online Communities and Social Computing for over a decade now. Here are some of his thoughts on that topic and his appearance at the Enterprise 2. SUMMIT."

enterprise2.0 luissuarez culture knowledgework knowledgeworkers implementation adoption sharing

"Knowledge work is often a completely different story. While the information used us input to an activity or process is likely to be found in the left part of the Long Tail power graph, the information needed for a knowledge work activity is likely to be found in the long tail. There you have information resources which are used infrequently or maybe even once. The information which is needed varies from time to time, from situation to situation. Not only the actual information varies; often the type and structure of the information resource varies too. This makes it virtually impossible to define a reusable information resource in advance before it is needed."

intranet knowledgeworkers knowledgework longtail socialintranet