Bertrand Duperrin's Library tagged knowledgetransfer → View Popular, Search in Google

Apr

2011

Social Tools: Helping People Share What They Know

" Over the next 20 years, nearly 80 million people will retire; that’s nearly 10,000 baby boomers a day. This trend will likely lead to significant generational shifts in the workforce, and the potential for a tremendous loss in intellectual capital as senior staff depart. The trend will also challenge organizations to more rapidly on-board new hires. ESS, alongside an effective change management program, can help an organization address these knowledge transfer needs."

gigaom.com/...ng-people-share-what-they-know

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retirees retirment knowledgetransfer enterprisesocialsoftware onboarding adoption changemanagement

We need to create opportunities for people to connect, share, learn and collaborate as a natural way of working rather than repeating the “knowledge capture” mistakes of the past. That’s where ESS offers tremendous potential. By making work more observable and participation more visible, “knowledge transfer” becomes something that occurs as people interact and build relationships.
With ESS, we can create a community and social networking site where employees can connect with each other in ways similar to consumer sites. However, within the enterprise, this interaction is more aligned with employee needs and interests. An enterprise collaboration platform should make it easier to: find subject matter experts (social profiles), add them to your network (social graph), follow their work (activity streams), and converse with them (microblogging).
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- Over time, this becomes a means of informal learning and new type of virtual apprenticeship for new hires.
- The participatory nature of ESS also enables new hires to create their own professional networks with senior colleagues or join established communities where senior staff share experiences and refine work practice
- ESS capabilities can also help organizations address knowledge transfer concerns arising from likely retirement waves. As mentioned in the on-boarding scenario, use of ESS can make “work” more observable and self-documenting as employees blog, update wikis, “tweet”, and have their actions published into an activity stream.
- The benefits of observable work, however, need to be felt by employees. If senior workers do not see personal value from contributing in that manner, they might return to prior information hoarding practices.
- Offering retirees a way to stay connected after retirement should be considered as another means for organizations to harness retiree’s business insight.
- Governance, change management and constant communication are essential elements of any transformation program.
- Adoption will not be driven directly by what processes they are involved in, or any other formal activity that directs their role. Instead, their use of ESS is influenced by their own goals – which might tie to career development, recognition of their expertise, or professional networking.
- Adoption can be facilitated by posing challenges for employees to overcome. For instance, inviting employees to participate in solving some of the more pressing issues facing the company (products, markets) or their department (customer service, data quality) can tap into the goodwill of employees to contribute.
- As people become comfortable using tools for their daily routine, they can become more comfortable using the same tools to voluntarily participate in communities and professional networks.

Aug

2010

Retirees Help Keep Boeing's Knowledge Base

"The company is approaching a critical juncture in its history: Half its work force here in the Puget Sound region will be eligible for retirement within the next decade. With an influx of largely younger employees, Boeing is searching for ways to retain its knowledge base before its experienced Machinists and engineers leave.

"My job title is tribal knowledge facilitator," Spigler said with a laugh during an interview recently.

But that tribal knowledge really is the reason Boeing reached out to retirees still living in the region, said Joyce Whitehorn, a manufacturing and quality assurance manager who helped get the program going.

"These are people who have a proud legacy with the Boeing Co.," she said.

Retirees such as Gandee and Spigler were at the pinnacle of Machinists' knowledge when they left the company, making them ideal teachers of new employees, Whitehorn said."

www.manufacturing.net/eep-Boeing-Knowledge-Base.aspx

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knowledgemanagement boeing retirement knowledgetransfer retirees

Oct

2009

Ex-Employees, Social Networks, and the Reverse Flow of Knowledge

"Traditionally, ex-employees have been viewed as unloyal, traitors and not to be trusted. After all, an employee who leaves is likely taking all their knowledge with them to the next company, right?

But in an economy so demanding of maintaining relationships with talented individuals, does it make sense to cut ties with those who walk out the door? And does it necessarily mean that an organization loses that knowledge altogether?"

www.wikinomics.com/...-the-reverse-flow-of-knowledge

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knowledgeeconomy knowledge employees exemployees knowledgetransfer innovation humancapital socialcapital socialnetworks

- New communication channels may be established between the old and new firms
- Colleagues from the old firm gain an increased awareness of the new firm as a resource for knowledge
“When people are viewed strictly as ‘human capital’, the departure of an employee results in the former employer’s loss of that person’s intellect and talent, and the corresponding gain of those same valuable attributes for the company doing the hiring…But Rosenkopf says the picture is different when employees are viewed in terms of ’social capital’. Workers aren’t just silos of knowledge and skill onto themselves, but rather are part of social networks of workers from various firms

May

2009

10 widely used knowledge transfer methods in large companies

Just for the sake of clarifying the practical meaning of "knowledge transfer", here are the ten most current approaches to transferring knowledge in business environments:

mopsos.com/...ethods-in-large-companies.html

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knowledge knowledgetransfer mentoring communitiesofpractices shadowing coaching bookmarking P2Plearning